Auto Body Tallahassee / Gilliam Lane FL

I submitted a couple of feedbacks some weeks ago that were not too flattering for Gerber Collision and Glass in Tallahassee, FL. Quite simply, I was completely dissatisfied with the service when I had to bring my vehicle back because of a leak in the roof. My car did not leak prior to the tree limb falling, it didn't leak after the tree limb fell before I brought it in to Gerber's, but it leaked as soon as I had the repairs completed. Needless to say, when I returned and informed the staff that there was a leak they looked it over and came back saying it wasn't their fault and I need to see a dealer about it. I was livid and expressed in the feedbacks I submitted earlier. However, a day or so after, I was contacted by Kyle U., Tallahassee are Marketing Manager for Gerber Collision. He listened to my complaint and asked me to bring the car ... in for his crew to look at see what could be done. Right off the bat I felt at ease. he and the staff at Gerber Collision on Gilliam Lane were warm, responsive and respectful. he's the Marketing Manager and he is nor afraid of getting his hands dirty. He got right in there and discovered a possible source for the leak. He explained his plan of action and we agreed to order the parts. Once received I would bring the car in for repairs. When I did bring in the car, he said he would keep me posted on all progress. The area in question was the sunroof and he and the team proceeded to disassemble the roof interior. They performed multiple leak tests and really got outside the box on a few. The leak seen on the original exam by Kyle did not reproduce. I sure some garages would simply have installed the parts anyway and say they fixed it. He conferred with me, made his suggestion, of which I agreed to, and instead of replacing a possibility he recommended we put everything back in the way it was. One of the biggest deals for me was he completely cleaned the interior and roof liner to get the dirt and fingerprints left by the other shop. He went above and beyond to remedy this issue and I'm deeply appreciative of the service he and his team performed. It goes without saying I would strongly recommend this shop for any work you need performed. Kyle U. is his name...remember it! He's an asset! You just don't find people like this anymore...what an exception! Thanks, Kyle! You've won me over and you'll not be forgotten! read more

Mark S

Very professional staff. Vehicle looked like new once completed. We would definitely go back to this location in the future.

LORENE M

The staff is professional and courteous. The repair looks great. They worked well with my insurance carrier, so the entire process was seamless. The vehicle was fixed quickly to accommodate my schedule. I highly recommend the team at Gerber on Gilliam Lane. Thank you for such a positive experience.

Tracey T

The service was great, and the office staff communicated every step of the process with me. I am very happy with the completed repairs. I will definitely use them again if I need, and I will recommend them to people I know.

Regina C