Collision Repair / Auto Body / Auto Glass
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Read What Our Customers Are Saying!

At Gerber Collision & Glass, we sincerely value your feedback, and appreciate the time that you take to provide it.


 

MI - 17000 Northville Rd, Northville - 3/18/24

Laura Griffin was very professional and kept me informed during the entire repair process. The receptionist, I cannot remember her name was always very courteous every time I called or stopped by the shop. The work on the Ford Edge was very good. Only a minor adjustment will need to be made on the driver's door. I would highly recommend this shop to anyone needing body repair.

DON H

IL - 2424 E New York St, Aurora - 3/18/24

I am very satisfied with your service. Entire team is very knowledgeable, helpful & supportive. They never think twice before taking the extra steps to make customers live easy. All deliver on or before time so you can count on them when you need it the most.

Sujoy G

KS - 3131 N Ridge Rd, Wichita - 3/18/24

My new care experienced a hit and run in a parking lot on Christmas eve. My first experience with Gerber, I arrived at 5:00 not knowing they closed at 5:00. It was rainy, but Robbie unlocked the door and followed me to my vehicle. He explained I would need to schedule a time for an estimate for a more thorough evaluation, but he believed the damage to be minimal. I scheduled an appointment and returned. I spoke with the receptionist, Hayleigh, who was amazing at working out a time after work that I could return. Robbie started with a comprehensive evaluation of the damage. He was able to estimate what parts were needed, when the parts would be in and scheduled our appointment accordingly. Gerber coordinated with my insurance company as well as the car rental agency. I took the car in, the car rental agency picked me up and took me to the ... agency to complete the paperwork and issue a vehicle. Upon examination, Gerber discovered additional damage not originally expected in the initial quote. They immediately called to communicate their findings. Gerber shared the unexpected findings and the new estimated completion date with me, my insurance company and the rental agency. Additional parts were necessary. Gerber estimated when the parts would be in. Once the parts were secured, a new estimation date was established. Gerber communicated with the insurance company and the car rental agency. He continued to communicate with me through the repair process and was able to beat the estimated completion date by one day. He called and I returned to pick up the car. Robbie went over the repairs and gave specific instructions for the care of the car to allow the paint to cure. They asked me to leave the rental car at Gerber and the rental car company picked up the vehicle. Saving me the hassle of coordinating another driver to drive my car to the rental agency following me with the rental car to complete the rental transaction. The whole process was seamless and far less stressful than I had anticipated based on a previous experience. Gerber staff is amazing, from the first encounter, the appointment made by the receptionist, Hayleigh. Robbie who helped with the initial estimate and then explained the repairs and gave specific care instructions, and Chad who constantly kept in touch to share the progress of the repairs. I could not have asked for a more positive experience. read more

Susan S

NC - 111 Commons Dr, Mooresville - 3/18/24

Excellent job~ fantastic communication & it was completed sooner than scheduled! Thank You! Leanne Fogle

Leanne F

OH - 6000 Executive Blvd, Dayton - 3/18/24

Great repair of a deep scratch!!! I can't tell it was ever there. And they finished earlier than the original estimate. I'm very pleased!

Robin W

AZ - 19265 N 83rd Ave, #105, Peoria - 3/18/24

Absolutely Professional service was given here. Could not be more pleased. Delivered as promised, on time and quality work. I will return if ever needed again.

Michael S

IN - 747 W Superior St, Ft Wayne - 3/18/24

They did a great job I would recommend anyone to them they made me feel like I was one of the family

Mary H

AZ - 7530 E Hampton Ave, Mesa - 3/18/24

I did not have to return car to fix anything you had done. That was a mistake on my part. Car was in excellent condition when I picked it up. I will always bring my vehicle back to your facility.

Faye C

CO - 275 Enterprise Dr, Pueblo West - 3/18/24

I was sent to Gerber from the insurance of person that rear-ended my car. Because they were very busy and had to order additional parts, my car did take over a month; however, that was not their error. The insurance company did my initial appraisal via photos (poor idea on their part, although this is apparently a common practice). Gerber did an amazing job, they were friendly, organized and helpful from day one from front desk person to, Tina, my appraiser who kept me informed via text the entire time (recommend you opt in for texts). The couple times I called in to ask questions, I was able to reach her immediately. The repairs are flawless. Excellent work. The car was cleaner inside and out when I picked it up than when I dropped it off. Would recommend.

Julie M

IL - 300 Washington Ave, La Grange - 3/18/24

Gerber collision is the best, friendly people that work there. I was very satisfied with the work I had done on my car. I would recommend this company to anyone that asks.

Cindy H

KY - 3933 Bardstown Rd, Louisville - 3/18/24

I can't say enough good things about Gerber on Bardstown Road. I have used another body shop for 30 years and due to their retirement I came to Gerber. They are awesome. They completed my job in a record amount of time ( no sooner than I got my rental car, I was returning it to pickup my vehicle.) The workmanship was top notch, paint matched perfectly, they were friendly and professional to work with. One surprising note I didn't notice until a couple of days later: they washed and cleaned my car, but they scrubbed my auto tag and replaced the nasty screws that were holding it in place. Who else would replace the screws on your tag which had nothing to do with the damage ont he front of my vehicle. Give them a call, you will not regret it.

Clifford M

FL - 10491 Corkscrew Commons Dr, Estero - 3/17/24

We are thoroughly pleased with the quality of the workmanship afforded us by your professionals from initial visit to drop off to the pick up at completion of collision work on our Buick. I can see why Allstate recommended your company to us. Additionally, we would like to give a shout out to Cara Verdon who worked with us throughout the repair. She is a 10 Star in our opinion which we are sure you know already. Thankyou for all your service

Samuel C

FL - 12635 Hwy 27, Clermont - 3/17/24

Everyone's is very nice and professional! Got my car fixed up in a very timely manner! Less than a week! Easy hand off of my vehicle and rental car! Love getting my car fixed with yall! Both times!

Sydney W

UT - 3218 South West Temple, Salt Lake City - 3/16/24

Friendly service and great at communication.

Penny L

MN - 13034 1st St, Becker - 3/16/24

Wayne has always treated us with top notch service. Thanks

Tom M

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