Read What Our Customers Are Saying!
At Gerber Collision & Glass, we sincerely value your feedback, and appreciate the time that you take to provide it.
MI - 6227 15 Mile Rd, Sterling Heights - 12/1/15
Car was extremely clean(including interior and engine compartment) when I picked it up. I think they detailed the car. Service person spent time with me and made sure everything was operating (lights,turn signals,washers etc) properly. Excellent fit and finish of the repaired parts, better than the way the vehicle came from the factory. Repair bill was easy to understand and very detailed. Excellent experience, would definitely recommend or go back (hopefully I will not need their service again) Office staff and receptionist were very friendly and efficient. Did not waste my time, were very well organized when I came to pick up my car.m Highly recommend this repair shop.
IL - 1001 Remington Rd, Schaumburg - 12/1/15
I got my car back today & am totally satisfied with the work that was done! The service was excellent all around!
FL - 909 W Amelia St, Orlando - 12/1/15
I chose Gerber Collision and Glass and also utilized the Liberty Mutual 'Valet Service Option'. I made extraordinary choices on both decisions. Let me say that nobody likes to be victimized by a 'Smash and Dash' but the combination of Gerber's skill, commitment and professionalism, when combined with Liberty Mutual's consumer friendly policies and procedures, made my horrible situation as painless as possible. It was great to have my rental vehicle delivered to my home and the work done by Gerber was superb ! The repairs were completed earlier than estimated and my car was returned in almost showroom condition. My estimator/service coordinator was MS Amy F. and I have to credit her with much of my positive experience. Amy was extremely professional but low key as well. This put me at ease and I felt that my vehicle was in good hands. You ... could tell that she likes her job and this was reflected in her performance and the expert repairs. Amy kept in touch with me throughout the entire process and facilitated the completion of the project. She constantly inquired about what she could do to make my aggravating and stressful situation better. It is amazing to me that I really feel that Amy cared. This was certainly a first for me when it comes to auto repair. I may have been victimized by a miscreant who hit my vehicle and absconded but that was where my misfortune ended. THANK YOU AMY, GERBER COLLISION AND LIBERTY MUTUAL FOR WORK EXTREMELY WELL DONE ! I know that my car was repaired the right way and your 'Lifetime Warranty' provides me with additional peace of mind for the future. Respectfully, read more
FL - 420 N Kirkman Rd, Orlando - 12/1/15
The customer service from beginning to end was Phenomenal. I wanted to extend my deepest thank you to the staff; even though your services were provided dating 9/11/15. Till this day I still remember how smooth the whole process was. I will definitely recommend customers to Gerber Collision.
LA - 1601 22nd St, Kenner - 12/1/15
excellent service and fast repairs. estimated the job to be finished in 5 days finished in 4
IL - 1904 Lehigh Ave, Glenview - 12/1/15
This is the third time I've been to this location with this car always great repair work and service, thanks.
Great service and great information! Corey and Allen did an excellent job with my claim. From the moment my car arrived at the shop all the way through the settlement with my insurance I knew where my car was in the process. I will definitely encourage family and friends to work with the Palmer Park shop!
WA - 1318 W 2nd Ave, Spokane - 12/1/15
Excellent work & service Great communication Fair pricing
IN - 3790 Grant St, Gary - 12/1/15
No problems with repairs. Finished in a timely manner. Friendly staff.
MI - 4330 New Holland St, Hudsonville - 12/1/15
I called Gerber in Hudsonville after I had just gotten a new license plate and the screws holding the old plate on would not come off. Not only did they see me right away, but it only took them 5 minutes to get the old plate off and put the new plate on. Jay was phenomenal. They even refused to charge me when I insisted on compensating them for their time. I had called other local body shops and mechanic shops to see if they could help, but all they did was give me reasons why they couldn't help. Gerber gave me reasons why they could. That's how you win business. Gerber won mine.
IL - 6200 Berkshire Dr, Crystal Lake - 12/1/15
With one day off out of 12, I was blown away that Gerber was able to complete repairs in less than 8 hours when I was originally told it would be 3-4 days. I still don't know how they did it but the car looks phenomenal, even the inside was detailed when I picked it up. If there were 10 stars to give they definitely earned it!
IL - 3425 N Halsted St, Chicago - 12/1/15
Thrilled with the service! They turned a bad experience into a good one if that's possible. They took the time to call with up-dates throughout the repair and that made it feel like they really cared about the customer. It is the only place we will recommend to others. Thank You
OH - 5461 Mahoning Ave, Austintown - 11/30/15
Doug B. and Don O. were very knowledgeable about the automotive repairs on my 2007 Camry LE. I received progress report calls on the status of my repairs every other day. I rate them 10 out of 10 with excellent customer service and great professionalism. Thanks again for the service and I will recommend your shop to friends and family!
IL - 8018 N University St, Peoria - 11/30/15
We really appreciated the text updates while the car was being repaired.
MD - 1047 Maryland Rt 3 N, Gambrills - 11/30/15
The manager, Amy, was highly responsive, very professional and accommodating. She represents Gerber Collision well. I would be happy to return to Gerber Collsiin for auto repair needs.
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