Auto Body Escondido CA

In appreciation for such outstanding service... I want to share my appreciation with Raul & front office staff for their customer service skills. Raul has displayed an caring and compassionate attitude towards my concerns for repairs. He took the time to inform me of options that worked best for me...I am satisfied with Gerber Collision Center's work. Thank u, again U r appreciated

Annette S

The staff at Gerbercollision as so very cordial I know this survey is for Ryan but I had to mention my interaction with everyone. Now Ryan I want you to know he is very down to earth but detailed oriented. Ryan kept me in the loop every step my van went through. Thank you Ryan for being 1. Pro GerberCollision 2. Pro Employee 3. Pro Customer My van looks like it rolled out the showroom floor.

Mark C

Estimate quick. Processing easy. Coordination with State Farm good (even helped me arrange for a different rental agency when the scheduled company didn't have available car). Finished product like new. Repaired side-swipe damage to left rear. My second time dealing with them..

BJ S

COMMUNICATION: I did have to reach out to the company about a week to 10 days after dropping my car off to get a status update. This did not impair my ability to get through my day to day but it would have been nice to hear from the company with a timely status update. After reaching out I started receiving text messages with where my vehicle was in the repair process which was nice. QUALITY OF WORK: Overall the vehicle looks pretty good. As discussed when I was dropping off the vehicle, the repaired bumpers are slightly off in color from the original paint but I expected this since I was briefed on it when I dropped it off. The rear mud flaps were not re-installed when I picked the car up but overall I'm satisfied with the work. CUSTOMER SERVICE AT LOCATION: I was happy with the customer service at the location. They were kind and ... timely. I didn't have to wait for service for an unreasonable amount of time and they answered all questions that I had regarding the insurance payment and rental car. OVERALL: Great work! I would recommend this Gerber location to someone who is looking for body work. read more

Vincent M