Escondido, CA - 535 N Quince St
CA - 535 N Quince St, Escondido - 7/7/23
Very helpful, made the entire process very easy, stress free, and smooth. I appreciate you working hard, quickly and efficiently. Thank you. Very satisfied
CA - 535 N Quince St, Escondido - 6/21/23
The body work on the right rear quarter panel was performed quickly and accurately. The entire car looks great!!
CA - 535 N Quince St, Escondido - 5/15/23
#1. I was appreciated. #2. No after-market parts. #3. All details explained completely. #4. Time estimate was one and one half to two weeks. Vehicle was completed and returned to me in four days. #5. Interior was even cleaned. Will I go back? I hope I don't have to but if I need to, Absolutely!!! You know I'll recommend!
CA - 535 N Quince St, Escondido - 5/3/23
This facility and it's are wonderful. Raul & Daryl took care of me and assured me my repair would be completed in the most professional manner possible... And they made good on their promise. Fantastic job, 10 out of 10 these guys hit it out of the park ???
CA - 535 N Quince St, Escondido - 4/24/23
From the moment I walked into Gerber Collision & Glass, Raul provided exceptional customer service. He was friendly, knowledgeable, and went above and beyond to ensure that my needs were met. Raul took the time to listen to my concerns and explain the repair process in detail, which made me feel confident that my car was in good hands. He kept me updated throughout the entire process and made sure that everything was completed to my satisfaction. Not only did Raul provide excellent customer service, but he also demonstrated a strong work ethic and attention to detail. He treated my car with care and ensured that every detail was addressed. Overall, I am extremely impressed with the level of customer service provided by Raul at Gerber Collision & Glass. His professionalism, expertise, and dedication to customer satisfaction have ... truly exceeded my expectations. I highly recommend Raul and Gerber Collision & Glass to anyone in need of collision repair services. read more
CA - 535 N Quince St, Escondido - 3/13/23
Gerber and Paul are the best! They were very professional, did great work, kept me posted the whole time and did fabulous work on top of that! Thanks Gerber and Paul for a great experience!
CA - 535 N Quince St, Escondido - 1/30/23
In appreciation for such outstanding service... I want to share my appreciation with Raul & front office staff for their customer service skills. Raul has displayed an caring and compassionate attitude towards my concerns for repairs. He took the time to inform me of options that worked best for me...I am satisfied with Gerber Collision Center's work. Thank u, again U r appreciated
CA - 535 N Quince St, Escondido - 1/13/23
The staff at Gerbercollision as so very cordial I know this survey is for Ryan but I had to mention my interaction with everyone. Now Ryan I want you to know he is very down to earth but detailed oriented. Ryan kept me in the loop every step my van went through. Thank you Ryan for being 1. Pro GerberCollision 2. Pro Employee 3. Pro Customer My van looks like it rolled out the showroom floor.
CA - 535 N Quince St, Escondido - 1/9/23
Estimate quick. Processing easy. Coordination with State Farm good (even helped me arrange for a different rental agency when the scheduled company didn't have available car). Finished product like new. Repaired side-swipe damage to left rear. My second time dealing with them..
CA - 535 N Quince St, Escondido - 12/15/22
COMMUNICATION: I did have to reach out to the company about a week to 10 days after dropping my car off to get a status update. This did not impair my ability to get through my day to day but it would have been nice to hear from the company with a timely status update. After reaching out I started receiving text messages with where my vehicle was in the repair process which was nice. QUALITY OF WORK: Overall the vehicle looks pretty good. As discussed when I was dropping off the vehicle, the repaired bumpers are slightly off in color from the original paint but I expected this since I was briefed on it when I dropped it off. The rear mud flaps were not re-installed when I picked the car up but overall I'm satisfied with the work. CUSTOMER SERVICE AT LOCATION: I was happy with the customer service at the location. They were kind and ... timely. I didn't have to wait for service for an unreasonable amount of time and they answered all questions that I had regarding the insurance payment and rental car. OVERALL: Great work! I would recommend this Gerber location to someone who is looking for body work. read more
CA - 535 N Quince St, Escondido - 11/21/22
Adam helped me with my repair. He was very detailed and thorough with the explanation. Willing to answer all my questions.
CA - 535 N Quince St, Escondido - 10/19/22
Darrel and Adam here great!!!! Fast service, very knowledgeable. Kept me up to date the entire way. Speedy and quality repair. Good job team and thank you!!!!!
CA - 535 N Quince St, Escondido - 4/14/22
Jeff & Tommy did amazing job taking care of our vehicle & getting it back to looking like new again.
CA - 535 N Quince St, Escondido - 9/2/21
Great service at new Escondido, CA location. Our car was repaired last year at Milo Johnson which was sold to Gerber. There was a minor defect in repair that popped up. Took it in not knowing company changed. General Manager, Jeff J., looked at it, figured it out, ordered parts, communicated timely and followed up to get in and fix the work of previous co. Anyway, a lot of such shops walk away from work, he honored the previous warranty and was pleasant. Not that we want our friends to be in accidents...but we will definitely recommend the shop and jeff.
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