Illinois Feedback
IL - 2360 Ogden Ave, Downers Grove - 1/12/18
To Whom it May Concern, I am writing to let you know that I have received excellent service on behalf of your Downers Grove Office located at 2360 Ogden Ave, specifically the follow-up and follow through of Rick E. When I picked up my car I wasn't totally happy with how one piece was refitted on my car, I did not have any new parts, just buffed out parts and the reassembly wasn't quite how I wanted it. So Rick immediately addressed my needs, ordered that part, and received it as promised; I brought my car in today for the final fix and he handled it professionally and quickly. I appreciate his service and all the efforts of the entire Downers Grove team.
IL - 2321 Lakecrest Dr, Pekin - 1/11/18
Excellent work...as always! Estimator - Chris M. was awesome to work with. He is all about customer service! He also did a great job communicating with me about the process.
IL - 1493 N State Rte 50, Bourbonnais - 1/11/18
Knowledgeable and Professional staff. Always kept me up to date on car repair and service. Would recommend to a friend
IL - 10933 S Central Ave, Oak Lawn - 1/11/18
Friendly and professional staff!
IL - 10933 S Central Ave, Oak Lawn - 1/11/18
excellent work and friendly employees
IL - 2424 E New York St, Aurora - 1/11/18
I stopped in and spoke to Vito regarding an estimate for some scuffs in my front quarter panel. He pulled the car in and took care of them while I waited and did not charge me for the service. There is a reason I drive by at least 6 other shops on my way to this one. You don't get service like this often. I have always been pleased with the work they have done for me.
IL - 2360 Ogden Ave, Downers Grove - 1/11/18
Everyone is great to work with, friendly and nice. The work was explained clearly and completed on time. They did a great job.
IL - 16000 S Lincoln Hwy, Plainfield - 1/11/18
Very professional
IL - 900 E Ogden Ave, Naperville - 1/10/18
i was treated like I was a queen. There was a misunderstanding as to when we thought the work would be finished but, the men jumped in and worked on my car immediately. I was very grateful for the immediate attention to me.
IL - 635 N Independence Blvd, Romeoville - 1/10/18
McKinley was very professional and courteous. Vehicle repairs were great and the Receptionist was very friendly and helpful. I would recommend them.
IL - 3518 W 63rd St, Chicago - 1/10/18
I was completely satisfied with the service I received. Everyone I spoke with was cordial and straight to the point regarding my auto. I appreciated the phone calls on updates as to the progress of the repairs to keep me informed. I only wish that I had taken photos of the before and after to show the great job that was done. I will highly recommend Gerber to anyone in need .
IL - 20338 N Rand Rd, Palatine - 1/9/18
nicely done
IL - 6140 W 159th St, Oak Forest - 1/9/18
I was in an auto accident. Other vehicle's insurance was Hartford and they referred me to Gerber. I was very satisfied with the way they handled me and my auto. All repairs were done in a timely manner with no problems. They treated me with the utmost respect and answered all of my questions. I was extremely satisfied with everything and did not expect such professionalism in this day and age. I plan to use Gerber for any auto problems that I might have and will gladly refer my friends to Gerber for their needs. I wish I had discovered Gerber a long time ago. Thank you.
IL - 4718 Southwest Hwy, Oak Lawn - 1/9/18
Everyone at this location has phenomenal customer service. I initially worked with Josh and he made sure to contact me when me parts were ready so that I can drop off my car. It's the small details like that which set you guys apart. I had absolutely amazing service at this location and I will be referring all my friends and family to this location. 10/10 For sure!!
IL - 1 Gilmore Dr, Bloomington - 1/8/18
Prompt, reliable service. Excellent communication. Professional staff.
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