Washington Feedback
WA - 5601 S Adams St, Tacoma - 4/7/11
Gerber Collision took their time in making my vehicle 100% back to its original condition before the accident. They actually made it look better than it did before we brought it to them. I was expecting the usual of fixing the obvious things wrong with the vehicle but I was not expecting to have my vehicle come back fully detailed inside and out! They really tried their hardest to fulfill my requests and make sure the insurance would cover all repairs.
WA - 365 Rainier Ave N, Renton - 4/6/11
I left my truck there Monday and I already have it back. It was cleaned inside and out! They also arranged for a rental for me at no cost to me. Everyone was extremely helpful and friendly. It also helped that they knew what they were doing. I will go back and I can highly recommend them.
WA - 1124 Carpenter Rd SE, Lacey - 4/5/11
Gerber inspected my vehicle on a Thursday and I picked it up on the following Tuesday. The efficient and professional service I received has earned my loyalty and endorsement.
WA - 14955 NE 90th St, Redmond - 4/4/11
I had just made my first payment (back in 2008) on my brand new car when it was side swiped while parked and the entire drivers side was wrecked. Gerber of Redmond did a fantastic job of repairing my car and making it brand new again. Just this past weekend, my windows stopped working so I took it into Gerber. They were able to fix it in 15 mins and did so as a courtesy as it was a quick and easy fix. Best customer service - I highly reccommend Gerber.
WA - 14201 NE 190 St, Woodinville - 4/3/11
We are very satisfied with the quality of the work done on our Infiniti, and also with the promptness and professionalism of Gerber.
WA - 1700 137th PL NE, Bellevue - 4/2/11
Larry & Phil...Hey Guys, Good Job, twice on my Cadillac bumper. The first owie required new bumper from a hit and hit and runner, and the second, one week later from a young UW student who wasn't looking. Great work, nice people and finished and ready to drive away exactly as promised. I will recommend you to my friends. Thanks again.
WA - 1124 Carpenter Rd SE, Lacey - 4/1/11
My car was fixed quickly and my claim was handled easily. I couldn't have asked for better customer service from Andrew or the Gerber team. Thank you.
WA - 14201 NE 190 St, Woodinville - 4/1/11
After the unfortunate event of having my new car stratched & dented in a parking lot by someone who didn't leave a note (hit and run), I choose Gerber Collision & Glass in Woodinville. I had been there 15 months before with another car. The workmanship at Gerber is excellent. The estimate for time of repair was right on, even though additional damage was identified that the initial estimate could not have found. I live 2 miles from Gerber. Since I have rental car coverage, Enterprise met me there with a car which I was able to return to Gerber. It doesn't get more convenient than that. My already high opinion of Gerber was exceeded when Jennifer sent an email the day after I dropped off the car with an update, and a 2nd email a day later which included a commitment to have my car ready later that day. Having a car damaged is a ... read more
WA - 1124 Carpenter Rd SE, Lacey - 3/31/11
"I bought my dream truck about 5 months ago. Since then, I have been hit twice on the two opposite quarter panels while in the grocery store. Both times I have had my trucked fixed at Gerber of Lacey. First time with Jesse and the second time with Andrew. Having worked with both I can easily tell that the business has a culture of great service. Both time were amazing and seemless in working with my insurance company. I love the customer service standards so much that I incorporated the post it note "the only acceptable score is a 10" note in my business on each PO. It showed me that you guys really care about customer service. Thanks again for everything!"
WA - 1700 137th PL NE, Bellevue - 3/30/11
Everything was as promised and more...time it took for the job, set up with insurance, easy car rental provided, complete renovation of the bumper and side door of my car, plus threw in repair and paint of another small scrape on the back bumper. All the paint blended well and the result is flawless. The car now looks as new and I am extremely pleased with result. I will definitely recommend!!
WA - 14201 NE 190 St, Woodinville - 3/30/11
Thanks for your help. I am especially appreciated your thoughtful help during my difficult timing, thanks. And yes, I will let my family and friends know about how was your help on me.
WA - 365 Rainier Ave N, Renton - 3/29/11
My dealings with Gerber were incredibly smooth and made a less-then-ideal situation (I was rear-ended and the other partiy's insurance accepted liability) almost a pleasure. I had originally taken my vehicle to another body shop for an estiimate (when I thought I may be going through my insurance - USAA) and for the same exact repair their estimate was 20% higher than Gerber's. USAA gave me the choice of Gerber or Precision and I initially chose Precision based solely on location (5 minutes closer to my house). I will always go with Gerber from this point on. Thank you so much.
WA - 14201 NE 190 St, Woodinville - 3/26/11
Just wanted to send you a little note saying thanks. We got the pilot back and everything has been great. I appreciate your timeliness and communication. It has made this mess not so miserable. Thanks
WA - 365 Rainier Ave N, Renton - 3/25/11
I was amazed with the speed of your repair service. I dropped my car off on Thursday morning about 9:30 for what was to be about a 2 day repair. I was suprised when I received a call around 3:30 Thursday afternoon informing me that my car would be done at 5:30 that same afternoon. If I wasn't already in bed sleeping (I work nights) I would have picked up my car that same day. My insurance company has chosen well.
WA - 365 Rainier Ave N, Renton - 3/25/11
Great job! Excellent customer service- I felt informed every step of the way and was quite happy with my car when the work was finished. Thank you!
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