Washington Feedback

WA - 21101 Hwy 99 S, Lynnwood - 8/10/11

I had a horrible experience with the insurance company during the past two months trying to get my car fixed. If it were not for the outstanding customer service provided by Vans Alcain and Laurie, the receptionist at the Lynnwood Gerber location, I would have pulled my hair out. Vans' follow through with all my requests and those of the insurance company were thorough and done in a timely manner. I really appreciated his carrying approach and appreciation for the level of frustration I was feeling from the lack of cooperation and support I was receiving from the insurance company.

Barbara C

WA - 21101 Hwy 99 S, Lynnwood - 7/28/11

Brought in three trucks within three weeks. Vans explained the procedure very well and dealt directly with the fleet company, making everything easy and worry free on my end.

Ryan S

WA - 1124 Carpenter Rd SE, Lacey - 7/26/11

Gerber's service reps and overall service was fast, effective and easy to work with.

Erica C

WA - 365 Rainier Ave N, Renton - 7/24/11

Great service, friendly people. I love the new delivery service. It came just in time. My husband had a stroke the day before the truck was due to be picked up and the delivery service was a God send.

Frank B

WA - 14955 NE 90th St, Redmond - 7/23/11

Very helpfull from estimate to end of rapiar and pickup of vehical. Hope that we never have to use the service again, but if anything happens, they would be the ones to take care of us

Kathy B

WA - 1700 137th PL NE, Bellevue - 7/22/11

I was in an accident and my fender was broken. Between Gerber (Bellevue, WA) and the insurance company, everything was handled quickly and professionally, with Gerber keeping me up to date on status and working with the car rental agency. I didn't have to do a thing except bring the car in. And the repair itself was flawless, and the car was returned cleaned inside and out.

Kip F

WA - 5601 S Adams St, Tacoma - 7/21/11

Collision repair is always unfortunate and stressful. The Tacoma Gerber team, first and foremost, extended compassion and understanding, which illustrated a very human side and showed they truly cared for their fellow human beings. They were extremely knowledgable in their estimating skills and explained everything as we went through that exercise. The kept me informed as the job progressed and actually beat thier time budget. I can't say enough about the repairs they performed. My auto has not looked this good for years. I am one happy and satisfied customer.

Al J

WA - 365 Rainier Ave N, Renton - 7/8/11

My first collision repair in my life, at nearly 50, I dreaded doing this through my insurance. It became an easy, extraordinary simple event. Your office is extremely professional and efficient. Gerber handled everything. I remember arriving the morning to pickup my truck. Walking right up to it and inspecting the repairs. I could not tell that anything had been wrong. I eyed the panel with the reflection of the sun on it, flawless! The tailgate opened and shut smoothly. Wow as I smiled. The paint matched. I put my finger over what was the damaged area - smooth. I had to ask if they replaced the panel with a new one - Nope. I wanted it repaired instead of being replaced. It was as good as a new panel. Right ON! incredible work - Thanks

Tom M

WA - 1124 Carpenter Rd SE, Lacey - 7/5/11

Great job on the repair of my truck!!!!

Peter P

WA - 1700 137th PL NE, Bellevue - 6/30/11

Gerber repaired my car quite well. It looks like new. And Gerber called me every other day to let me know the updates.

Minzhe Z

WA - 14955 NE 90th St, Redmond - 6/25/11

The guys were great, kept me informed about the status of my repair and delivered on time and on budget. Chris and Rob were terrific.

Jon

WA - 14955 NE 90th St, Redmond - 6/22/11

The service was friendly and very professional. They always explained the process and how it would be billed to the other insurance company. They coordinate the rental car's pick up and return. My car was returned cleaned inside and out. Excellent job!

Pat J

WA - 14201 NE 190 St, Woodinville - 6/22/11

Thank you for doing a great job, you guys rock!

Judy R

WA - 21101 Hwy 99 S, Lynnwood - 6/21/11

Bumper repair and repaint. Great job, two day service.

James S

WA - 5601 S Adams St, Tacoma - 6/21/11

Sir, I have only been to Gerber Auto twice but I have been extremely satisfied with their services. I was recommended by USAA during an insurance claim to go through you for services and I am more than pleased with the work that has been done. Rarely do I go out of my way to write a letter or email to a business, but the Gerber Auto in Tacoma has some of the most outstanding employees I have met. Any future work I have or friends that need a recommendation, Gerber Auto will be where we go.

Jordan B