Washington Feedback

WA - 1700 137th PL NE, Bellevue - 1/9/12

Second time we used Gerber. Both times, someone ran into us: once in the back and this one, in the front. Same car, too. After repairs, our car looks just as it did when new. Its a 2003 Accord and we love it, and love the work Gerber did. And, that includes answering the phone on the first call, giving an immediate estimate, communicating during the repair process, and ultimately complelting the work on time and with great quality. I highly recommend and appreciate my local Gerber repair facility, including the friendly and honest personnel. If I am right, their names are Jessica and Phil. Thanks. Don and Susan Smith

Donald S

WA - 21101 Hwy 99 S, Lynnwood - 1/8/12

My car was rear ended. Gerber was going to fix the bumper, but then decided to replace the entire thing. I highly recommend them.

WA - 365 Rainier Ave N, Renton - 9/30/11

10 on service

Molly G

WA - 365 Rainier Ave N, Renton - 9/24/11

"Repairs completed as promised. Outstanding repair, auto looks good as new. Rate Gerber as "10". Sent a family member there for repair of her auto. JOB WELL DONE Harry Trapp"

Harry T

WA - 21101 Hwy 99 S, Lynnwood - 9/22/11

I would like to give a 10 to the crew at Gerber collision. Vans Alcain, Kept me informed every step of the way and was truly a pleasure to deal with as he explained where we were at with repairs. The crew at Lynnwood WA Laurie, Tim, Scott, Mel... all deserve 10 as well... They were all pleasant to deal with and made me feel very confident that I was dealing with a top notch out fit.

Jim W

WA - 1124 Carpenter Rd SE, Lacey - 9/17/11

Local Gerber shop provided great service and went one step beyond. I took my car in for a simple repair -- replacing brackets on the rear bumper. While in the shop, the local Gerber guys decided they were unhappy with a paint job they had done on the same bumper five months earlier. So they completely redid it, free of charge. I got way more than I asked for and I was impressed with their drive for quality.

Virginia K

WA - 1700 137th PL NE, Bellevue - 9/12/11

Great customer service by Phil Christensen!

Chin H

WA - 1124 Carpenter Rd SE, Lacey - 9/1/11

Great quality service.

Ray O

WA - 14201 NE 190 St, Woodinville - 8/29/11

I had a great experience with Gerber, throughout the whole process - from estimate to completion. The estimate went quickly and smoothly. The estimator was friendly and helpful when I had questions regarding my insurance coverage. The lead time to schedule an appointment was short,. Although they had to keep my vehicle longer than originally estimated (some other parts needed to be ordered) they completed it within the revised timeframe. My car was clean and looked great when I picked it up! The only negative is that I noticed my temperature controls have not worked properly since I had my car repaired. Gerber suggested I take it somewhere else for evaluation, and to call back if there's a link between the temperature control and the front bumper repair.

Camille C

WA - 14955 NE 90th St, Redmond - 8/27/11

Fabulous service; the most polite caring people you would want to meet. Everything was done well and I am totally satisfied with the product.

Kay P

WA - 14955 NE 90th St, Redmond - 8/26/11

The service was outstanding. The damage to our car was handled quickly and on time. The quality of work was great. Staff was very courteous and kept us informed as the repair progressed.

Dan W

WA - 14201 NE 190 St, Woodinville - 8/25/11

Thanks much, Jennifer for keeping me in the loop ~ my life with cars the past few months has been kinda crazy! Thanks to you and your peers for really good service.

Doug W

WA - 14201 NE 190 St, Woodinville - 8/23/11

Thank you. You have been great to work with

Anthony C

WA - 14955 NE 90th St, Redmond - 8/16/11

Excellent service and repairs. Special mention for Mr. David Gaffney, adjuster. A plus for your company.

Michael R

WA - 5601 S Adams St, Tacoma - 8/12/11

Customer care was excellent and the work they did on my car is great.

Judith R