North Carolina Feedback

NC - 1140 US Hwy 70 SE, Hickory - 1/16/13

I have never been in a wreck before that needed me to have my vehicle put into a repair shop. From the time I walked in their doors I felt like I was in good hands. Suni Bumgarner explained & guided me through every step, & kept me updated on each process. When I went to pick up my Truck my back passenger window was fixed which had nothing to with the wreck, i was totally Shocked & Very Thankful. Everyone I talked there was very Polite & Helpful & I would Recommend Them to Anyone.

Danita H

NC - 11537 Clayton Blvd, Clayton - 1/13/13

It was great service !

Michele P

NC - 3410 Durham-Chapel Hill Blvd, Durham - 1/12/13

Fixed the vehicle like new. Did excellent job and timely service. Recommend them highly.

Milson S

NC - 1429 Mechanical Blvd, Garner - 1/10/13

V ery friendly and very nice and kind. And they let u know what be going with the job they is doing for you.

Reda W

NC - 712 Sunshine Way, Greensboro - 1/5/13

Excellent customer service and repair work,, I was kept updated as to the status of the job and completion date and time. If I needed to call, I was always treated with professional and friendly courtesy. A special thank you to Michael Gaskin, Katherine (reception) and Alan, the technician who did my repair. I would highly recommend Gerber Collision to any friends and will use them in the future for any further repair work.. Great staff and they made a very unpleasant situation stress free and Gerber is blessed to have such caring people. I would love to see them on Undercover Boss! Thank you again,,,

Tracy E

NC - 6013 Victory Lane, Concord - 1/3/13

This was my second time using Gerber Collision.. Both times at the same location in Concord. The service has been outstanding from the Front Desk, Tonya, to the finished product. Tonya knows all the aspects to make everything run smoothly on the customers end. She took car of everything and kept me informed. The car was in excellent condition both times. Clean, actually spotless, and the repairs were outstanding! This is one of the best Customer Service locations in any industry I've had to deal with.

Harriet L

NC - 11537 Clayton Blvd, Clayton - 1/1/13

I was kept informed on the progress of the work done on my vehicle..it was completed and I was able to pick it up on the day that i was told it would be ready.i was pleased with the result and the promptness of service.

penelope D

NC - 8813 Ice Dr, Raleigh - 12/31/12

I had to write and let you know that the staff at this center is the best. TaKoma Sampson was always so helpful. She explained everything to me with a smile and answered all questions I had for her. She made sure to check with me on the progress of my car. Everyone that I spoke with here made me feel like I was important. What a wonderful place to work. I will always come here and recommend this center to all my friends.

Tonya D

NC - 3410 Durham-Chapel Hill Blvd, Durham - 12/29/12

Gerber did an excellent job on the repairs, kept us well-informed, and finished ahead of schedule. The staff were knowledgeable, responsive, and worked well with our insurance company. Definitely recommend.

Lynn J

NC - 201 Maynard Crossing Ct, Cary - 12/28/12

great work --could not find any flaws--was also impressed with service 'thanks'

william g

NC - 8813 Ice Dr, Raleigh - 12/26/12

I initially shared with Victor how pleased I was with the body work done by Gerber. Excellent job. Mr. Drake commented positively on the work as well. He was the person to recommend the Gerber initially. I also appreciate the efforts made to rectify the remaining mechanical problems. Victor has been very kind and has kept my up-to-date with the repair progress. The only negative to this experience is that I was not given the opportunity to choose the shop to do the mechanical work. If that had happened, perhaps this last week would have been avoided completely. Gerber's customer service and everything else was excellent.

Claretta H

NC - 201 Maynard Crossing Ct, Cary - 12/21/12

Excellent service. Car repaired on time. Looks great. Thanks so much.

William P

NC - 2821 Capital Blvd, Raleigh - 12/19/12

Beautiful work in a timely manner. They went above and beyond. Thank you.

Kathleen S

NC - 6013 Victory Lane, Concord - 12/18/12

Very impressed with the overall service. Tawnya Stephen answered all my questions, kept me updated on the status of repairs bi-weekly and personally inspected my 2013 Dodge Journey with me after the repairs were completed and made sure I was satisfied before I left. The collision repairs were complete within the time frame (1-week) as Tawnya stated. I have told others about the freindly, professional service I recieved.

Michael W

NC - 11537 Clayton Blvd, Clayton - 12/18/12

the folks at the clayton location did a great job for me. i felt like i was their only customer very professional

william l