North Carolina Feedback

NC - 201 Maynard Crossing Ct, Cary - 11/6/12

The repair looks awesome and vehicle was delivered right on time as expected. It looks like a just drove the car off the lot. I highly recommend Gerber Collision and Glass.

Danette D

NC - 1429 Mechanical Blvd, Garner - 11/5/12

My husband and I had repair work done on our 2005 Chevy Tahoe back liftgate, the motor in the door had stopped working. So you guys were able to order us the part for way much cheaper than the dealership so we decided to let you all fix it. We were very satisfied with the well done job you done, we have'nt had any problems out of our liftgate. We would most definitely recommend other family & friends.

LeKesha G

NC - 1429 Mechanical Blvd, Garner - 11/3/12

Mike Johnson is the best! Great job on my car

Laura B

NC - 6013 Victory Lane, Concord - 11/2/12

I just wanted to write this letter to express what an extreme pleasure it has been to work with Gerber Collision and Glass. April has been a joy to work with. She was friendly and showed genuine compassion for my situation. I do not have extended rental coverage on my insurance policy and April offered to provide a rental at no cost to me, fully paid for by Gerber Collision. Enterprise came and picked me up and I was on my way. The entire process didn’t even take 30 minutes. Needless to say, I was absolutely floored. Never in a million years would I have expected that level of service (and from such a large company) especially these days. It is good to know that there are still honest, genuine people running businesses who actually have their customers’ best interests at heart. I was obviously stressed and extremely worried after the ... accident, but I can honestly say that Gerber made the entire process as seamless as possible considering the circumstances. They provided grade A service from the start, even providing up to date information via text message for my convenience. April also contacted me by phone the day after my initial visit and provided my estimate down to the penny. She also told me when the parts were coming in and provided the approximate completion date. I then received another text updating the completion date by 2 days! At this very moment, my car is still in the process of being repaired, but based on what I have experienced from this company this far, I am more than confident that my repairs will be timely and my car will be as good as new . Please keep up the excellent work. You all really know how to ease a very difficult and stressful situation and make it better! read more

Shayla B

NC - 1429 Mechanical Blvd, Garner - 11/1/12

Everyone in the office has been great helping me through what could have been a hard situation.

Kathryn M

NC - 1429 Mechanical Blvd, Garner - 11/1/12

My car looks great nice people

Casey T

NC - 1429 Mechanical Blvd, Garner - 11/1/12

Thanks for taking care of the damage on my Nissan. It looks great and I can't even tell my car has been hit. I appreciate the work!

Shawn R

NC - 1429 Mechanical Blvd, Garner - 11/1/12

The Buick looks great! Can't even tell it was in an accedent. Good job Gerber! Much appreciated thanks.

Mechelle H

NC - 3410 Durham-Chapel Hill Blvd, Durham - 11/1/12

Service for minor collision repair was friendly, prompt, efficient and the quality of work was excellent. An ideal insurance-repair experience.

Luke D

NC - 2821 Capital Blvd, Raleigh - 10/31/12

This is the 3rd time that I have been to this Raleigh location for car repairs. The most recent visit was during the last week in October-2012. I had minor damage to my 2009 Toyota Corolla, an estimate was given to me, I called and made an appointment to take the car in on 10-29-12, Darrell said the repair would take 2 days and went back to pick it up on 10-30-12 and an excellent job was done. I have found that the shop was in constant contact with me and their customer service was excellent. Hopefully I will not need their service but if I do then I will be going back to their shop on Capital Blvd. in Raleigh.

william c

NC - 212 Old Salem Rd, Morganton - 10/26/12

We received courteous service. And as far as I can see right now, it appears everything was ell done.

John S

NC - 1140 US Hwy 70 SE, Hickory - 10/26/12

Did an excellent job. Got out some dents I hadn't even noticed and also cleaned the inside (and it needed it). Also finished before the stated time and gave great customer service.

Tom T

NC - 1140 US Hwy 70 SE, Hickory - 10/25/12

Dear Gerber Collision Corporation, I feel compelled to share with you what an incredible job your Hickory, N.C. location performed on my Dodge Caliber recently. I say performed because it was like a beautifully orchestrated seamless event in my otherwise hectic life (like a wonderfully performed flawless symphony). The first action on my part after the accident was to contact Gerber Collision for an estimate. They agreed to see my car the very next day. I was very pleased by the warm greeting Rashey offered me as soon as I walked through the doors. She seated me in the very clean waiting area and paged an estimator to come meet with me. The estimator, Lane, was very professional and knowledgeable of the damages and process I would be going through. The estimate process was very quick and clear. I contacted GMAC the next day and scheduled ... them to review my estimate. Mark Jewell with GMAC told me that I had chosen one of their direct repair shops and I would have no worries with the repair process….he was absolutely correct. When I called in to make my repair appointment, I was once again greeted by a very professional representative, Suni. She explained to me very clearly that I should bring my car in with the estimate GMAC had approved and they would start repairs right away. I was so impressed how quickly this was all coming together. On the morning I dropped my car off, I was greeted once again by a very professional and knowledgeable staff member, Tony. He gathered all my information, checked my car in, called for my rental, and had me back out the door in about 15 minutes….WOW. During the repair process, Suni informed me of the status like clockwork 2 times per week on the exact days and times I explained to her would be convenient for me. The information was well explained on my level (not too technical for me to understand). A few days before my scheduled time to pick up the car, Suni informed me the technicians were finishing up ahead of schedule….what pleasant news. The next day she let me know my repairs were completed. I arrived to pick up my car and once again I was greeted at the door by a different representative, the location manager Jerry Belk. He walked me out to my car, showed me the repairs, and once again explained to me in terms I could understand what was done to my car. I must say, this was the most impressive service work I have ever seen performed. It was like the entire organization worked flawlessly together. From the moment I walked up to the car, I could see how well the paint matched. There was absolutely no visible evidence the car had ever been wrecked. All the parts fit perfectly together. I just want to let you know, I have never been so impressed with how a group of people work together as a team. The entire group really knows their business. If I had to sum up my experience in 1 word….WOW! Sincerely, Angelina read more

Angelina C

NC - 1140 US Hwy 70 SE, Hickory - 10/23/12

Yesterday I picked up my 2004 Toyota Tacoma that Gerber had repaired for me. I just wanted to send you an email and say "Thank You!" Your professionalism and kindness throughout the repair process was greatly appreciated. I'm well aware that working with the general public can oftentimes be a headache; therefore I want to say that I am greatly satisfied with the repair's as we'll as impressed by your kindness and overall polite and courteous customer service that you gave to me!

Jeremy M

NC - 1429 Mechanical Blvd, Garner - 10/23/12

I was very pleased with my Gerber experience and will recommend their services to others,

Bridget C