North Carolina Feedback

NC - 1429 Mechanical Blvd, Garner - 9/15/15

The services was great, I could not believe how much they care by informing me with text messaging and phone calls to keep me abreast of what was going on with my car and details. It was over the top. I will recommend my friends if they have a accident or in one. you could not ask for better services then what they have done for me. Sonny also went over some things that when I was accident before which I was not even was aware of; Thanks again,

Patricia S

NC - 1429 Mechanical Blvd, Garner - 9/15/15

Took five days to complete, great job!

Tyler M

NC - 8813 Ice Dr, Raleigh - 9/12/15

Not only was a great job done on my Lexus but the great staff working at this location is a tribute to your company. Commend them!

Roy I

NC - 8813 Ice Dr, Raleigh - 9/12/15

Went above and beyond. Excellent customer service and car looks like new.

Ashley C

NC - 8125 Market St, Wilmington - 9/11/15

Nicest people , accurate estimate plus on site rentals! I was victim of hit/run and they fixed my car ahead of the estimate time and right at the estimate dollars. I feel like I could trust them any time to fix my car

Barbara B

NC - 2821 Capital Blvd, Raleigh - 9/11/15

Everyone was professional, helpful and courteous. They clearly explained (in layman's terms) everything that would take place to repair my vehicle. From start to finish a very seamless process.

Mike P

NC - 2447 Onslow Dr, Jacksonville - 9/11/15

Amazing place to have your car look new again. Very professional staff that goes that extra mile to complete the work on time and to your highest satisfaction. I received text messages as well as phone calls with updates. Body work on my car was finished a day earlier (staff took under consideration being without a car and with a toddler). Their life time guarantee is unmatched, peace of mind knowing parts as well as paint work is under total protection. I am a highly satisfied customer and will recommend Gerber Collision and Glass of Jacksonville to all who want their car repaired to highest standards.

Dominika

NC - 201 Maynard Crossing Ct, Cary - 9/9/15

I was very pleased with the level of customer service I received at Gerber. When I had questions, the staff was patient with me and thorough in explaining answers. My vehicle was estimated at taking 6 days to repair when in reality I received my vehicle back same-day. When looking over my vehicle in closer detail today (I picked it up yesterday), I have found a scuff mark on the bumper and a silver chip in the paint job on the hood. I did point out the silver chip when I initially saw my car for the first time after the repairs but was told it was just dirt and would come off. After paying out of pocket for my repairs ($1800) I see that 15 labor hours went into the estimate and that is also what I paid for. However, since my repair only took 1 day (less than 8 hours) now I'm feeling as if I paid too much, for a rushed job, on top of ... having defects in my paint and on my bumper. I am not sure why these weren't discovered during the QC inspection by Gerber staff but quickly identified by me. While I was pleasantly surprised to receive my vehicle back on the same-day, I am left feeling like I overpaid for a rushed job, and would rather the appropriate amount of time be spent on my vehicle (that I paid dearly for in labor hours), than to be given my car back on the same day. My expectations of customer service, respect, and timeliness were far exceeded but I have a sinking feeling that somehow I came up with the short end of the stick at the end of the day by paying for a 15 hour job, receiving only 8 hours of attention, and still not having a totally perfect repair. read more

Lindsey M

NC - 801 N Main St, Holly Springs - 9/8/15

Outstanding service and value.. Pam and Cliff were great to deal with.. very pleased with the way the car looks - highly recommend Gerber and in particular this location.

Louis F

NC - 801 N Main St, Holly Springs - 9/8/15

I was very pleased with the service at Gerber Collision. They kept me informed through the process and my car looks great! Thanks!!!

JoAnn M

NC - 6013 Victory Lane, Concord - 9/8/15

Professional people doing professional work :)

Linda D

NC - 111 Commons Dr, Mooresville - 9/8/15

Shop was clean I give it a 10. Quality was a 10. Kept me informed was a 10. Delivery time was beyond perfect. 10 Not have had to return vehicle. I will recommend Gerber to anyone who would need their service. I would like to add that the ladies out front were the best. Great job of making me feel good. Thanks again Gerber.

Frankie M

NC - 2821 Capital Blvd, Raleigh - 9/7/15

Jodi was wonderful,very professional and kept me informed every step concerning my car. I was very pleased with the service and my bumper! !! Thanks guys for the outstanding service.

Joni N

NC - 8813 Ice Dr, Raleigh - 9/6/15

Outstanding service! I am 100% satisfied. Frank R was extremely knowledgeable and professional - a joy to work with in every way. The rest of your staff did a great job as well. Thank you for a great experience.

Perry V

NC - 801 N Main St, Holly Springs - 9/5/15

All staff members were very friendly and helpful. I enjoyed getting the frequent updates on the progress of my vehicle. My car looks good as new!

Amanda T