North Carolina Feedback

NC - 712 Sunshine Way, Greensboro - 11/5/15

Mallory was a great help throughout the repair process. She set up all the rental stuff and also communicated with the insurance company for me. She also checked in with me to let me know about the process and how things were going, she was always in touch and quick to answer any questions that I had. The process was so much easier than I would have thought, all I had to do was drop the car off and pick up when it was done. My car was done earlier than the estimated time they originally gave me, that's even after they got into the repairs and found extra damage and had to order more parts! Not only was Gerber easy to work with but they are friendly and cleaned my car inside and out! My car was spotless on the outside and to my surprise cleaned out inside as well! I recommend Gerber to anyone who needs auto body work, I know they will be ... my choice for now on anytime I need repairs completed! Thank you Mallory and everyone at Gerber for all your hard work! read more

Randi B

NC - 8813 Ice Dr, Raleigh - 11/5/15

Super convenient, folks amazingly friendly, work professional and a nice touch by returning to a "cleaned" car both inside and out!

William S

NC - 5130 Raeford Rd, Fayetteville - 11/5/15

I experienced excellent service from the front desk staff Amber and the estimator Aaron. The service received was beyond exceptional versus people verbalizing care for their customers, all of the staff displayed care and concern with their actions. After having a terrible accident I was called by the Gerber Collision Center who informed me my vehicle is safe and secure. Later while at the hospital for assessment, I remembered I left my house keys in my vehicle and the office was closing in fifteen minutes I called and explained the issue. A gentleman by the name of Aaron stated he will bring my house keys to me.He arrived and patiently waited outside for a long period of time. He gave me my key and I expressed to him the rental company was suppose to bring me a vehicle and at the last minute they called and stated they have no cars hence ... the flood. Without hesistation Aaron o f Gerber took his personal vehicle and took both my self and my SIX YEAR OLD daughter home and assured we both made it into our house safe. WOOOOWWWWWWW. Amber and Aaron both remained in contact with me throughout the process. Also I want to mention Aaron consulted with his manager the need to solidify me a rental car to transport both my six year old daughter and one year old daughter. By that evening Brent Gen. Mgr. called numerous rental companies and received a run around so he spoke to Lafayette Ford about my circumstance and by the end of that day Tess and Julie of Lafayette Ford handed me the keys to a 2015 fully loaded rental car. THANK YOU. None of these people had to go above and beyond as they did especially going out their scope but in this case they all cared about my family and my needs and that's customer service thanking about the customer instead of self. THANK YOU and WOW. read more

Tamica V

NC - 5130 Raeford Rd, Fayetteville - 11/5/15

Gerber collision did an excellent job doing the repairs on our vehicle. Clea stayed in contact with us keeping me informed of the progress.

Travis J

NC - 712 Sunshine Way, Greensboro - 11/4/15

MALLORY M. provided excellent service all the way through. "Michael" welcomed me and made me feel comfortable while the daily team meeting was held. When Mallory came out to look at the vehicle everything was explained to me. The paperwork was done quickly and painlessly. I was given an approximate time line for the repair. My concerns about the vehicle's being totaled or not were handled empathetically. The warranty was explained at that time. Mallory called me weekly with updates. She also explained the process to include parts procurement and the repair process. Mallory provided me with a complete estimate of repair costs and my out of pocket expenses.. When I picked up the vehicle, WAY ahead of the promise date, Mallory greeted me at the curb. I found the vehicle to have been beautifully repaired and a further explanation of ... the required items and work done. We completed the paperwork and Mallory again explained the warranty and the normal care one should take when a vehicle is newly painted. I was informed of the referral process, the savings on any glass repairs, and the desire for on-line feedback and probable survey. I will be looking at the vehicle over the coming days to make sure everything is in order but feel certain that Mallory and the Techs did everything in their power to see to a complete and thorough repair. This is my second chance to do business with Gerber. The first time was a simple rear window on the cab of my truck at the High Point location. They, too, delivered excellent service. Should I ever need work of this nature done again I will be sure to call Mallory. I will also refer my friends and family to Gerber. read more

Michael G

NC - 1429 Mechanical Blvd, Garner - 11/3/15

The manager, Kevin, kept me abreast of the status of my auto repairs and ensured my vehicle was inspected with quality control and a detailed-eye before my delivery date was finalized. Thanks Kevin!

Alfreda C

NC - 8125 Market St, Wilmington - 11/2/15

This is a fantastic office. The entire staff goes out of their way to take care of your issues and to make you feel at home. Jason was the repair planner for my claim and was a complete professional. He explained the entire process in detail from beginning to end. They completed the repairs well ahead of expected and I am overjoyed with the end result. I would challenge any collision and auto repair company to find a better staff. Highly recommended!!!

Mark D

NC - 2821 Capital Blvd, Raleigh - 10/30/15

Great quick service fixing my car glass got me in and out rapidly. Brittney was a delight and Brett Batchelor was very helpful to me, professional and very speedy. I found that the services at Gerber were top notch.

Rod R

NC - 801 N Main St, Holly Springs - 10/30/15

Friendly and timely service!

Kristie H

NC - 5130 Raeford Rd, Fayetteville - 10/27/15

Amber is full of joy, always happy, excellent customer service! Warm at heart

Jacquline T

NC - 3410 Durham-Chapel Hill Blvd, Durham - 10/27/15

WALTER WAS EXCELLENT IN KEEPING ME UPDATED AND WAS VERY PLEASANT TO WORK WITH. I WOULD HIGHLY RECOMMEND YOU GUYS!!!

Pamela W

NC - 5130 Raeford Rd, Fayetteville - 10/26/15

Gerber Collision was very good. They provided excellent customer service. Clelia went over and beyond what she did for us. She always kept us informed what was going on and everything. Just wanted to thank Clelia and her staff for everything they did for us. Our vehicle came back from them in excellent condition and fixed everything perfectly.

Keith A

NC - 2821 Capital Blvd, Raleigh - 10/26/15

Excellent quality done fast. Thanks!

Dan T

NC - 8813 Ice Dr, Raleigh - 10/25/15

Had a minor repair to reinstall a exterior molding strip. Just dropped in and they worked me in right away. It was completed in less than an hour. Also, they did NOT charge me anything! My great thanks to Gus and the technician who's name I have forgot. (Sorry about that.) This is the 3rd time I've used this company for some type of collision repair or damage. In previous experiences the work was done more than satisfactorily, good quality of materials, on time and for a reasonable price. I'm a customer for life! I'm am also going to post a recommendation for Gerber on my subdivision's website/blog. Great people, great quality at a reasonable price!

Michael W

NC - 8813 Ice Dr, Raleigh - 10/24/15

Estimate was very reasonable. Brian B. was professional and courteous. The work was done in a timely manner and looked really good. Cannot tell there was ever anything wrong with the body of the car. I highly recommend this place. Not only are they good at what they do, but it is a pleasant place to go. Gus at the front desk would make anyone smile.

Barbara G