North Carolina Feedback

NC - 8125 Market St, Wilmington - 9/11/15

Nicest people , accurate estimate plus on site rentals! I was victim of hit/run and they fixed my car ahead of the estimate time and right at the estimate dollars. I feel like I could trust them any time to fix my car

Barbara B

NC - 2821 Capital Blvd, Raleigh - 9/11/15

Everyone was professional, helpful and courteous. They clearly explained (in layman's terms) everything that would take place to repair my vehicle. From start to finish a very seamless process.

Mike P

NC - 2447 Onslow Dr, Jacksonville - 9/11/15

Amazing place to have your car look new again. Very professional staff that goes that extra mile to complete the work on time and to your highest satisfaction. I received text messages as well as phone calls with updates. Body work on my car was finished a day earlier (staff took under consideration being without a car and with a toddler). Their life time guarantee is unmatched, peace of mind knowing parts as well as paint work is under total protection. I am a highly satisfied customer and will recommend Gerber Collision and Glass of Jacksonville to all who want their car repaired to highest standards.

Dominika

NC - 201 Maynard Crossing Ct, Cary - 9/9/15

I was very pleased with the level of customer service I received at Gerber. When I had questions, the staff was patient with me and thorough in explaining answers. My vehicle was estimated at taking 6 days to repair when in reality I received my vehicle back same-day. When looking over my vehicle in closer detail today (I picked it up yesterday), I have found a scuff mark on the bumper and a silver chip in the paint job on the hood. I did point out the silver chip when I initially saw my car for the first time after the repairs but was told it was just dirt and would come off. After paying out of pocket for my repairs ($1800) I see that 15 labor hours went into the estimate and that is also what I paid for. However, since my repair only took 1 day (less than 8 hours) now I'm feeling as if I paid too much, for a rushed job, on top of ... having defects in my paint and on my bumper. I am not sure why these weren't discovered during the QC inspection by Gerber staff but quickly identified by me. While I was pleasantly surprised to receive my vehicle back on the same-day, I am left feeling like I overpaid for a rushed job, and would rather the appropriate amount of time be spent on my vehicle (that I paid dearly for in labor hours), than to be given my car back on the same day. My expectations of customer service, respect, and timeliness were far exceeded but I have a sinking feeling that somehow I came up with the short end of the stick at the end of the day by paying for a 15 hour job, receiving only 8 hours of attention, and still not having a totally perfect repair. read more

Lindsey M

NC - 801 N Main St, Holly Springs - 9/8/15

Outstanding service and value.. Pam and Cliff were great to deal with.. very pleased with the way the car looks - highly recommend Gerber and in particular this location.

Louis F

NC - 801 N Main St, Holly Springs - 9/8/15

I was very pleased with the service at Gerber Collision. They kept me informed through the process and my car looks great! Thanks!!!

JoAnn M

NC - 6013 Victory Lane, Concord - 9/8/15

Professional people doing professional work :)

Linda D

NC - 111 Commons Dr, Mooresville - 9/8/15

Shop was clean I give it a 10. Quality was a 10. Kept me informed was a 10. Delivery time was beyond perfect. 10 Not have had to return vehicle. I will recommend Gerber to anyone who would need their service. I would like to add that the ladies out front were the best. Great job of making me feel good. Thanks again Gerber.

Frankie M

NC - 2821 Capital Blvd, Raleigh - 9/7/15

Jodi was wonderful,very professional and kept me informed every step concerning my car. I was very pleased with the service and my bumper! !! Thanks guys for the outstanding service.

Joni N

NC - 8813 Ice Dr, Raleigh - 9/6/15

Outstanding service! I am 100% satisfied. Frank R was extremely knowledgeable and professional - a joy to work with in every way. The rest of your staff did a great job as well. Thank you for a great experience.

Perry V

NC - 801 N Main St, Holly Springs - 9/5/15

All staff members were very friendly and helpful. I enjoyed getting the frequent updates on the progress of my vehicle. My car looks good as new!

Amanda T

NC - 201 Maynard Crossing Ct, Cary - 9/5/15

They were very courteous, and the turnaround was extremely quick. They did a great job! Thank you!!!

Debra J

NC - 5130 Raeford Rd, Fayetteville - 9/4/15

I really appreciated Joshua help and patience. He kept me well informed, if when I had crazy questions. He is knowledgeable as well. Thank you again Josh, keep on smiling it can make someone's day!!!

Alescia S

NC - 111 Commons Dr, Mooresville - 9/3/15

very courteous, communicative, and forthright with cost. Helped coordinate with insurance company and car rental company. I felt very taken care of.

Julie

NC - 3506 Bragg Blvd, Fayetteville - 9/3/15

From the first phone call to picking up my repaired van; everything was handled with great customer satisfaction. Friendly courteous treatment, updates on progress, prompt and well done repairs. Job well done by all !!

Judy P