North Carolina Feedback

NC - 1429 Mechanical Blvd, Garner - 11/20/15

Sonny and the staff at Gerber Collision were wonderful. They finished my car four days before the expected finish date, but more importantly they were knowledgeable and friendly during every interaction. I received great updates via text and phone, and I will certainly use Gerber Collision again. Thank you!

Ginger C

NC - 8813 Ice Dr, Raleigh - 11/20/15

I had a great experience. The lower side panel on my Honda Fit came loose and I was prepared to pay to have it fixed. The General Manager, Brian, immediately took the car and Nestor reattached the panel within 15 minutes. He also reattached the front bumper, which had been loose for abou 2 years, all free of charge!! I would not hesitate to recommend Gerber.

Patrick

NC - 255 E Parris Ave, High Point - 11/19/15

excellent service gerber,s staff did an excellent repair job on my Honda it looks as good as it did when I brought it in 2004 thank you may GOD continue to bless your staff to keep up the good works

linda h

NC - 8813 Ice Dr, Raleigh - 11/19/15

I had an awesome experience with Gerber Collision! From start to finish, the service I received was great! Working a full time, busy schedule, I was pleasantly surprised to see that I could schedule an appointment online. After dropping my car off after hours the night before my appointment, I received a call on time, the next morning, given a fair price and paid over the phone so that could get back in my car the same day. When I went to pick up, I accidentally locked the keys inside the car. But thanks to Rob and Ray who were still working, they were able to help me break back into my car so I did not have to call a lock-smith. A special Thank You to Laurie, Ray, Rob and Will for your excellent customer service!

Kristen

NC - 8813 Ice Dr, Raleigh - 11/19/15

I had a series of unfortunate events in a quick month, ending with a deer jumping out in front of my car. The front left side of my Hyundai Accent was near totaled when it got to Gerber. Dealing with my insurance, rental service and towing company was about all the stress I could bear. However Gerber was understanding, resourceful and diligent in their services. I received updates multiple times a week within the exact two-week span they had my car. Two weeks may sound long, but not when it comes to all of the steps--assessing damage, ordering new parts, waiting for parts arrival and reassembly. At each step, I received an update. When I asked for physical copies of statements/documents, the staff emailed them to me within minutes. Gerber also realigned my car and gave it an exterior wash before pick-up. When I finally came to meet the ... multiple staff members I had interacted with electronically, they were even more warm in person! I had my keys brought to me, signed paperwork, paid my Insurance's deductible, and was escorted to my car (even had the door opened for me!) within a matter of 20 minutes tops. The thank-you packet I received with discounts and guarantee was also explained in full detail during this brief encounter. Altogether, I don't think I could have had a more pleasant experience and will be recommending this distinct location to anyone who might benefit from their services! read more

Victoria L

NC - 255 E Parris Ave, High Point - 11/19/15

Mona is the BOMB. I am very pleased with the service and my car looks great.

Kimberly Q

NC - 1140 US Hwy 70 SE, Hickory - 11/19/15

Kept me updated the entire time! Very friendly staff and I would definitely recommend. Suni was the best!

Brittany W

NC - 3506 Bragg Blvd, Fayetteville - 11/19/15

I had a wonderful experience. The workers were pleasant and knowledgeable and able to repair my car to my satisfaction. I will definitely use their services again if needed.

Barbara S

NC - 2821 Capital Blvd, Raleigh - 11/19/15

Very friendly people, very quick service, excellent work.

Bill P

NC - 6013 Victory Lane, Concord - 11/18/15

Excellent Customer Service - I would easily recommend to friends and family.

Brian H

NC - 1978 S New Hope Rd, Gastonia - 11/18/15

They did a great job fixing my 2014 Honda Odyssey, which was damaged when a tree fell on it. The staff was very good on keeping me abreast of the status throughout the whole process and I received the van on the promised date.

Henry K

NC - 8813 Ice Dr, Raleigh - 11/18/15

If I could -- I'd give these folks 10 stars! I was unlucky enough to need their services twice within just a few weeks. They were AWESOME both times. Very professional, kept me updated on each step of the process and the work was above reproach. Go HERE!

Sandy K

NC - 255 E Parris Ave, High Point - 11/18/15

They are the best so nice and professional they are truly loving and caring people I have ever met

patricka M

NC - 8813 Ice Dr, Raleigh - 11/17/15

They were the best to work with very kind and professional Susan A. Gus and Laurie .were the ones I interacted with I would highly recommend this business . We are so blessed to have them at such a stressful time

Theresa N

NC - 6013 Victory Lane, Concord - 11/17/15

Amazing customer service, and fast work. My car was done a week early and I was updated 2 times a week. I didn't have to ask any questions because everying was explained so thoroughly by both Tawnya, Vanessa and John. I can't even tell you how wonderful the service was. I will absolutly recommend this company to anyone who will listen. I thank them for being so diligent and kind to me durning this emotion and scary experience. I hope I never have an accident again but if I did this is where I would take my car! Thank you so much! Truley!

Alexandra H