Marysville, WA - 14810 Smokey Point Blvd

WA - 14810 Smokey Point Blvd, Marysville - 12/22/14

Excellent customer service and collision repair. I was kept abreast of the repair status via text while it was being worked on and my car was finished on time - looking better than even before the accident. Gerber ROCKS! :-)

Jamie G

WA - 14810 Smokey Point Blvd, Marysville - 12/19/14

My experience with Gerber Collision in Marysville was nothing short of SPECTACULAR! From the initial estimate (which was right on target) to the actual repair, everyone was very professional and did an outstanding job. In addition, they were able to complete the repairs in 1/2 of the time (saving me money on a rental car). I was also pleasantly surprised by how clean - inside and out - my car was when it was finished. My thanks to Chris R. and his team for such outstanding service - I will highly recommend Gerber Collision to my family and friends!

Jeane D

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

WOW! Exceptional customer service!! I have dealt with the Marysville Gerber Collision & Glass twice in the last week and I must say that the Marysville location was able to turn two horrible accidents into two WONDERFUL customer service experiences. Let's face it...nobody likes having to take their car into a shop because that usually means you were in an accident, and from past experiences at other shops, it means I won't be seeing my car for weeks and won't be hearing much from my estimator. Christopher R. was my estimator and really proved me wrong. Not only did Christopher completely change my point of view on collision shops, but he exceeded any and all the expectations I had. The first time my car went into the shop I had calls daily from Christopher letting me know the status of my car. If I wasn't able to catch the call, I ... either had a voicemail or email keeping me up to date on the progress. My car was finished within 2 days which was even shorter than what I was originally told; this was even more impressive since the original time Chris told me was short enough. When I got my car back it looked absolutely flawless. The work the guys did at the Marysville Gerber was unbelievable, I felt my car looked better than when I drove it home from the dealership a year ago! Unfortunately, the same night I had my car returned home from the shop, an extremely crazy wind storm put a tree branch through my windshield within a few hours of it being home. You can only imagine how upsetting this was. Devastated that my shiny, beautiful car was in bad shape yet again, I got in contact with Christopher, my estimator from the other day. He immediately gave me sympathy which reminded me why I called Gerber right off the bat...this company has the right kind of employees! He offered to have someone come out to my work which was so convenient for me and he set the whole thing up, once again exceeding my expectations in all aspects. Just to see if Gerber was as amazing as I truly felt, I did some shopping around and got a total of SEVEN other quotes from around the Snohomish/King County area. Not ONE quote even came close to the extremely affordable and reasonable quote that Christopher provided me. Today was the day that their glass company came to my work to fix my car. A man named Brian showed up at my work from USA Glass and was so extremely polite and friendly. Not only did he sympathize with me on the unfortunate situation, but he assured me he would have my car done within 45 minutes to an hour and I would have a car ready to drive by my lunch hour. Brian finished the job in 30 minutes and made my life just that much easier. Brian was very professional and his positive approach once again proved to me that Gerber only hires the best. I usually don't give such specific feedback like this, I know this was a long read. But these days great service either isn't received at customer service related companies, or those that do give great customer service aren't recognized. I really want to highlight Christopher from Marysville for all that he helped me accomplish this past week. It's rare to feel valued as a customer...Christopher and Brian from USA Glass did just that, they valued me. Gerber, you ROCK!!! THANK YOU!! read more

Kandace E

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

Everything was done swell and tbey made it really easy for all this to happen for me! 5 stars all the way!

Jacob S

WA - 14810 Smokey Point Blvd, Marysville - 11/19/14

Very timely, courteous service.

Mildred K

WA - 14810 Smokey Point Blvd, Marysville - 11/18/14

I've worked with this store 3 times for different vehicles. I have always been impressed! Great customer service. And even when it was a huge 20k job with lots of complications they kept on going! My cars always look fabulous! I recommend them to anyone I know needing repair!

Nicole R

WA - 14810 Smokey Point Blvd, Marysville - 11/8/14

Everyone was professional and helpful. Repairs to my Dakota were made in a timely fashion. The work is superior. I would recommend this shop highly to a friend.

Laurence H

WA - 14810 Smokey Point Blvd, Marysville - 11/6/14

GREAT service!! My estimator as very helpful and the lady at the front desk was the best!!

william h

WA - 14810 Smokey Point Blvd, Marysville - 10/22/14

I just got into an accident. Gerber has taken the stress away. They set me up with a rental car within minutes of my arrival. If the rest of this process goes as smooth as the initial check in I will be very happy. Hopefully I will never have to go through this again but Gerber is the only business I will take my vehicle to. Thank you Gerber!

Geoff C

WA - 14810 Smokey Point Blvd, Marysville - 10/9/14

I was told it would take nearly two weeks to repair the damage. I brought my car in last Friday morning and got a call this afternoon it was repaired. It was one week instead of two, a perfcet case of underpromise and overproduce. That's alwyas nice.

Mary C

WA - 14810 Smokey Point Blvd, Marysville - 9/30/14

Just wanted to take time to say Thank you and Share what a wonderful Experience and valued customer service I had from Smokey Point Gerber Collision and Glass. Did an Outstanding job, my car went from a crushed no existing front of my vehicle to a brand new looking car.. It actually came out better than it was. Excellent job, couldn't have asked for better service or quality of service. Thank You Dana C.!

Savannah H

WA - 14810 Smokey Point Blvd, Marysville - 9/18/14

Most excellent experience. Chris R. was highly customer service oriented and delivered! Would definitely use this business again and make referrals to family/friends. Thanks again

Janice B

WA - 14810 Smokey Point Blvd, Marysville - 9/1/14

Staff was very professional. They got me in on short notice for rust repair and windshield replacement and my truck was back to me 2 days ahead of schedule. Would highly recommend. Thanks!

Elizabeth S

WA - 14810 Smokey Point Blvd, Marysville - 8/31/14

The employes are very courteous, friendly and helpful. They did my repairs quickly and a great job om my vehicle. I would recommend Gerber to anyone and will return if I am in need of repairs again.

Charles W

WA - 14810 Smokey Point Blvd, Marysville - 8/26/14

Thank you Chris for doing an amazing job on my car. I am still in awe that you and your team cleaned the inside after you were done fixing the outside.

Sherrie M