Marysville, WA - 14810 Smokey Point Blvd

WA - 14810 Smokey Point Blvd, Marysville - 3/24/15

I have nothing but praise for the way Gerber Collision handled our auto body repair. From the very friendly and helpful receptionist, Kitty, to the estimators, JP and Gary, to the excellent body work, and the complimentary wash and interior cleaning of the car, Gerber Collision's service was wonderful! I highly recommend them.

Steve and Caroline R

WA - 14810 Smokey Point Blvd, Marysville - 3/17/15

I don't normally submit reviews but the service I got on repair to my Toyota Tacoma was way beyond what I expected. They not only repaired the area covered by my insurance but fixed a couple of other areas that I had to pay out of pocket for a reasonable amount. The truck came back to me detailed inside and out looking better than I can remember it looking in the 10 years I've owned it. Special thanks to Chris for keeping me informed the whole way.

Mark

WA - 14810 Smokey Point Blvd, Marysville - 3/13/15

our car came back to us as if there had been no damage. dealing with the staff was professional,courteous and they made it so easy. We don't live to far from their shop but when I had no way to pick up our vehicle they went out of their way to deliver it to our home. Chris and all other staff that we dealt with was outstanding. Thankyou

arturo and dorothy r

WA - 14810 Smokey Point Blvd, Marysville - 3/10/15

I just pick up my car from Gerber at Smokey Point. I must say I am totally pleased. Customer service was fabulous. The quality of work done is excellent. I highly recommend them.heck they even fixed my cigarette lighter.

Robert B

WA - 14810 Smokey Point Blvd, Marysville - 1/2/15

My repairs were done professionally, took a little longer, but they found extra damage that was hidden, and my car looks just like new again...Thanks for a Great Job Well Done!!!

Roy F

WA - 14810 Smokey Point Blvd, Marysville - 1/1/15

I was very impressed with the concern they had when I pointed out what I thought something that may have been overlooked. It was not ,but they let show them and used a ruler and explain the difference of the leaf spring and I was giving a complete further check of alignment and proper control of vehicle after repair and it ended up to be better than new. The control and drift was gone. Also the paint match was better than factory as far as finish" orange peel" effect was none ,but factory had very minor "orange peel".To top it off the repair was done fast and it came with a complete detail that would of cost 300.00 at a detail shop. I felt so good from the customer service and makes me want to give service to my customers because now I know what it feels like to get such service I want to share it at that level they ... provided me. They made a bad thing good. They found good in the bad. From front office to the quality craftsmen in shop what a team .Super bowel winners of the body shops. Thanks Team. read more

james w

WA - 14810 Smokey Point Blvd, Marysville - 12/26/14

Absolutely fantastic service!! We are totally pleased with your work. Thank you so much!!

Jeff M

WA - 14810 Smokey Point Blvd, Marysville - 12/24/14

Service was fast and friendly. great communication and the car looks great. we couldn't be more happy. we will defiantly recommend you. Thank you very much.

Michael G

WA - 14810 Smokey Point Blvd, Marysville - 12/22/14

Excellent customer service and collision repair. I was kept abreast of the repair status via text while it was being worked on and my car was finished on time - looking better than even before the accident. Gerber ROCKS! :-)

Jamie G

WA - 14810 Smokey Point Blvd, Marysville - 12/19/14

My experience with Gerber Collision in Marysville was nothing short of SPECTACULAR! From the initial estimate (which was right on target) to the actual repair, everyone was very professional and did an outstanding job. In addition, they were able to complete the repairs in 1/2 of the time (saving me money on a rental car). I was also pleasantly surprised by how clean - inside and out - my car was when it was finished. My thanks to Chris R. and his team for such outstanding service - I will highly recommend Gerber Collision to my family and friends!

Jeane D

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

WOW! Exceptional customer service!! I have dealt with the Marysville Gerber Collision & Glass twice in the last week and I must say that the Marysville location was able to turn two horrible accidents into two WONDERFUL customer service experiences. Let's face it...nobody likes having to take their car into a shop because that usually means you were in an accident, and from past experiences at other shops, it means I won't be seeing my car for weeks and won't be hearing much from my estimator. Christopher R. was my estimator and really proved me wrong. Not only did Christopher completely change my point of view on collision shops, but he exceeded any and all the expectations I had. The first time my car went into the shop I had calls daily from Christopher letting me know the status of my car. If I wasn't able to catch the call, I ... either had a voicemail or email keeping me up to date on the progress. My car was finished within 2 days which was even shorter than what I was originally told; this was even more impressive since the original time Chris told me was short enough. When I got my car back it looked absolutely flawless. The work the guys did at the Marysville Gerber was unbelievable, I felt my car looked better than when I drove it home from the dealership a year ago! Unfortunately, the same night I had my car returned home from the shop, an extremely crazy wind storm put a tree branch through my windshield within a few hours of it being home. You can only imagine how upsetting this was. Devastated that my shiny, beautiful car was in bad shape yet again, I got in contact with Christopher, my estimator from the other day. He immediately gave me sympathy which reminded me why I called Gerber right off the bat...this company has the right kind of employees! He offered to have someone come out to my work which was so convenient for me and he set the whole thing up, once again exceeding my expectations in all aspects. Just to see if Gerber was as amazing as I truly felt, I did some shopping around and got a total of SEVEN other quotes from around the Snohomish/King County area. Not ONE quote even came close to the extremely affordable and reasonable quote that Christopher provided me. Today was the day that their glass company came to my work to fix my car. A man named Brian showed up at my work from USA Glass and was so extremely polite and friendly. Not only did he sympathize with me on the unfortunate situation, but he assured me he would have my car done within 45 minutes to an hour and I would have a car ready to drive by my lunch hour. Brian finished the job in 30 minutes and made my life just that much easier. Brian was very professional and his positive approach once again proved to me that Gerber only hires the best. I usually don't give such specific feedback like this, I know this was a long read. But these days great service either isn't received at customer service related companies, or those that do give great customer service aren't recognized. I really want to highlight Christopher from Marysville for all that he helped me accomplish this past week. It's rare to feel valued as a customer...Christopher and Brian from USA Glass did just that, they valued me. Gerber, you ROCK!!! THANK YOU!! read more

Kandace E

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

Everything was done swell and tbey made it really easy for all this to happen for me! 5 stars all the way!

Jacob S

WA - 14810 Smokey Point Blvd, Marysville - 11/19/14

Very timely, courteous service.

Mildred K

WA - 14810 Smokey Point Blvd, Marysville - 11/18/14

I've worked with this store 3 times for different vehicles. I have always been impressed! Great customer service. And even when it was a huge 20k job with lots of complications they kept on going! My cars always look fabulous! I recommend them to anyone I know needing repair!

Nicole R

WA - 14810 Smokey Point Blvd, Marysville - 11/8/14

Everyone was professional and helpful. Repairs to my Dakota were made in a timely fashion. The work is superior. I would recommend this shop highly to a friend.

Laurence H