Illinois Feedback
IL - 819 Estes Ave, Schaumburg - 11/1/12
Everyone that helped with the repair of my vehicle helped to make a horrible experience easy. It was a pleasure to work with Nicole, Laurie and Steve. My looked great when it was returned. Jose did a fantastic job detailing my vehicle. It looked like new. It was so nice dealing with people that actually took the time to explain everything in detail to me that was being done with my vehicle and to answer any questions i had throughout the process. My co-workers use this Gerber location too.
IL - 1904 Lehigh Ave, Glenview - 11/1/12
The staff at Gerber-Glenview were excellent. They were great in explaining what they would do and the job was incredible. Hats off to the crew for repairing and making our 2000 Celica GT look like it never was damaged. Thanks, Frank
IL - 400 W Grand Ave, Elmhurst - 11/1/12
I needed to get a rear window replaced on my 2012 Pilot in Highland Park Illinois. Joe Zemke was the installer. Joe has great customer service skills. He was very kind and helpful. He is a big positive for your company. It is hard to find people that understand how to be polite and patient with customers. Joe has all the appropriate attributes that make a customer’s experience a positive one. Thank you Joe!
IL - 1904 Lehigh Ave, Glenview - 10/30/12
Unfortunately, I have had to use Gerber Collision in Glenview on Lehigh 4 times in the past 3 years! I have to say that the service is the best! From the front desk to the estimator, everything has been great! Every time I pick up my car, it is super clean! Hieu Le is very professional and great at communicating with me every step of the way! I would recommend this Gerber facility to anyone! Thank you for making it a pleasurable experience always!
IL - 1001 Remington Rd, Schaumburg - 10/30/12
The Gerber employees treated me in a first class manner and the repair work done on the vehicle was outstanding. The estimator Jim Pohlman was very professional, told me exactly what needed to be replaced and how the work was to be done. He kept in contact with me the whole time calling with updates on how the repair was progressing. The body work and replacement part work was excellent. I can't believe how the new paint exactly matches the existing paint. I've looked at the vehicle at several angles and still can't figure out where the two were blended together. The Gerber work was superior..
IL - 6801 Mill Rd, Rockford - 10/30/12
Dear Mr. Brandenburg, I am writing to tell you how satisfied and happy I am with the service you have given to my wife and me during our two minor traffic problems recently. Your company brought my wife’s Jaguar XF to a sparkling state of polish and new paint after I backed into another vehicle at an airport parking garage, and you have restored the front of our Jaguar XJ to a great new look after I hit a recalcitrant raccoon. I feel like everyone at your facility, from your receptionist to the other people who have waited on us, have been very concerned that we not leave until everything is in perfect working condition again, and I am very satisfied that what you have repaired and fixed will remain so. Your personal kindnesses and concern for our travel arrangements meant a great deal to me. I appreciate your relationship with Enterprise ... read more
IL - 8250 N Skokie Blvd, Skokie - 10/29/12
Great customer service, great repair. I worked with David martinez in regard to my quote and assistance after the repair. He was curteous and helpful during the whole process. He explained the procedure to me and continued to communicate throughout. I met with David again when I picked up my car today 10.29.12 and was greeted warmly. He explained again what was done and answered some questions for me. I am very pleased with the results of the repair as well as the customer service. I will be recommending Gerber to others.
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/29/12
Excellent repair to my hood and bumper - great quality in repair, expeditious handling of my repair. Professional customer relations from all, especially Estimator Mario.
IL - 4545 N Elston Ave, Chicago - 10/27/12
I was very pleased with the top-notch customer service provided by everyone I encountered at this facility. My car looks beautiful and so far the repair looks as though you can't even tell anything ever happened. Thank you!
IL - 10933 S Central Ave, Oak Lawn - 10/27/12
My car looks like new. The interior was cleaned, the tires were cleaned, the battery in the remote start was changed and they delivered the car to by job. Wow, totally unexpected. Mike Ambriz was great.
IL - 5948 N Northwest Hwy, Chicago - 10/26/12
i found the estimator to be friendly and most accomadating,definitley customer friendly and service oriented, very impressed with my experience thank u marybeth
IL - 8250 N Skokie Blvd, Skokie - 10/26/12
Once again my matthew herthberger had shown his consistency in devoting his un-divided attention to every customer to walks in seeing help for car trouble/probrma.s Takes time explaining every detail that needs to be done, and why. Offers the best solution to dix the problem with honesty. His promptness in delivering his word in terms of when the car is ready to be picked up is even sooner than expected. Mr. Hershberger is no doubt exceeding his potentials and is truly an asset to Gerber. He deserves the highest commendation. Thank you and congratulations for a job well done as always.
IL - 275 Sundown Rd, South Elgin - 10/26/12
everyone was very nice..Peter Callaway was exceptionally nice, and informative, because this damage was being paid for off insurance, and he gave us information about asking the insurance if it could be possibly covered under comprehensive claim because it was an act of God, not an intentional damage..much appreciated this extra on his part..thank you
IL - 6200 Berkshire Dr, Crystal Lake - 10/26/12
I was exremely pleased wtih the service of the people & the quality of the work on my car. The work was completed even before promised! They also set up for me a car rental who met me at Gerber making this experience even more convenient. The damage was fixed perfectly & they even cleaned my car before returning it to me. I would highly recommend them for repairs!
IL - 19 S Route 59, Aurora - 10/26/12
I needed paint redone on my truck lid that was peeling. The sevice was great and I am satisfied with the work and the custome service.
Sell Your Body Shop
Sell your repair facility to North America's leader in collision repair.
Connect with our acquisition team to get started.
Lifetime Guarantee
We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee.
