Illinois Feedback
IL - 6200 Berkshire Dr, Crystal Lake - 9/10/13
From the time I went in for an estimate to the time I picked up my car, I received very good service from all people who work there. They were very professional and helpful and even had my car done faster then anticipated. Would be happy to recommend them.
IL - 801 N State, Elgin - 9/10/13
Car looks great. the paint matches perfectly! Thank you!
IL - 6801 Mill Rd, Rockford - 9/10/13
I was extremely satisfied with the service and time it took to complete my repair. I also appreciated the text messages regarding the status of my repair.
IL - 819 Estes Ave, Schaumburg - 9/9/13
Gerber Collision & Glass 819 Este Avenue, Schaumburg, IL 60193 Phone: 847-534-2277 Claim#: FRE65927 I am writing in regard to my recent collision repair at Gerber Collision & Glass located on Estes Avenue in Schaumburg IL. Though this repair was due to a “no fault” accident, I am very grateful that the General Manager, Matt Henneken, took extra care in making my 2007 Grand Prix look and smell like a brand new car! I was really pleasantly surprised. All the personnel at the Gerber-Estes were very kind and thoughtful and I would highly recommend this facility for their keen awareness and ability to pay attention to detail. Please thank everyone there that helped make this unfortunate accident a little bit better with the great service that was provided to me. Thank you, Linda Kerber
IL - 5948 N Northwest Hwy, Chicago - 9/7/13
Very happy! Great customer service by Alexis Santana. Joe was great too, assisted us on our pick-up.
IL - 5948 N Northwest Hwy, Chicago - 9/7/13
Terrific customer service! We even brought in our other car for some repairs. Will bring in daughters car soon, too. Alexis Santana is super!
IL - 7902 Forest Hills Rd, Loves Park - 9/7/13
very pleased with the job that they did on our suv. would highly recommend.
IL - 819 Estes Ave, Schaumburg - 9/6/13
Just wanted to let you know that Matt Henneken and his team did an excellent job on the repair of my 2010 Toyota Corolla from a recent accident. The repair was done in a timely fashion, in fact it was finished almost a week ahead of the estimated finish time. They did a beautiful job and you cannot tell that anything was damaged on the car. Thank you and I really appreciate the quality work and friendly service that they provided. Sincerely, Fran Zymali
IL - 1904 Lehigh Ave, Glenview - 9/6/13
Fantastic service! The estimated repair date was 2 and 1/2 weeks, 10 days later a got a call to pick up my finish car! Wonderful staff and a painless process from start to finish! Thanks guys!
IL - 3425 N Halsted St, Chicago - 9/6/13
The rear bumper on my BMW 328xi was in dire need of repair after being hit. You all were recommended to me, so I decided to give it a shot. Having just picked up my car today, I can say with 100% certainty that you are THE place to go for top tier service. From the moment I arrived, I was treated in a professional and courteous manner, and I was kept well-informed about the repair process every step of the way. The service manager I worked with, Tom, really made it a point to make my car look brand new again. Hopefully I don't get hit again, but if I do, I'll be back in a second. Thanks again for the professional, expert and timely repair of my car. I'll be skipping my dealership for any future repair needs.
IL - 6801 Mill Rd, Rockford - 9/6/13
"Excellent & friendly--professional & personal, not stuffy. I was completely surprised at the "extras". My car was not only repaired, but also detailed! That is customer service that is missing in todays business! I appreciated it & wanted to let you know. I have been bragging about it since I picked up my car & will continue to push Gerber whenever I can. Good job & cudos!"
IL - 19 S Route 59, Aurora - 9/6/13
Everything handled smoothly and professionally. Work looked good - was completed a day earlier than anticipated. Several weeks before the work was done I stopped in unannounced for an estimate for the repair. They were able to take care of me and complete the estimate in around 15 minutes.
IL - 2360 Ogden Ave, Downers Grove - 9/5/13
I was incredibly impressed with the care and service I received from Gerber Collision in Downers Grove!! In particular, I was very impressed with Gary Wilmoth, who managed my case, and the young lady at the front desk who checked me in and out. Gary was very thorough, calm and reassuring. He kept me informed all along the way and facilitated a rapid and yet thoroughly complete repair process, including unexpected discoveries once the bumper was removed. The repair service was remarkably speedy, and yet my car looks brand new! Gary was professional and personable - a hard combination to find just about anywhere these. Also, when I was checking out, the insurance company still showed I owed a deductible, even though I was not responsible for the accident. The young lady at the front desk (I can't believe I am blanking on her name!), ... read more
IL - 400 W Grand Ave, Elmhurst - 9/4/13
Great Service man and very friendly. Replaced my drivers side window professionally and in great time. Would recommend+++
IL - 1001 Remington Rd, Schaumburg - 9/3/13
"I am writing to let you know how impressed I am with your staff at Gerber. It was late in the afternoon on Friday and I stopped in hoping to get an estimate on a small dent on my car. I was half expecting to be brushed off because it was so late on a Friday, but instead I was surprised by exceptional customer service. Bob was wonderful. I only had to wait a few minutes as he finished with another customer. I showed Bob the damage to my car and told him how it happened. He asked a few questions and I was went to wait in the TV room thinking I would be there a while. Within minutes, he was back and we went outside to look at my car again. He explained the work that would need to be done and he answered all of my questions. It is so refreshing to get that level of service, especially on a Friday. This experience left me thinking ... read more
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