Illinois Feedback
IL - 801 N State, Elgin - 5/6/15
great work, friendly staff and email updates were a big help. Highly recommended to all.
IL - 1904 Lehigh Ave, Glenview - 5/6/15
Both Diane and I were extremely pleased with the beautiful repair /body work on our Buick. Ben, our rep, handled all our concerns and questions, timely and professionally. We were wowed!!!. We will, without a doubt, recommend Gerber to all our family and friends!! Thank you again for a wonderful well done job!!!
IL - 2360 Ogden Ave, Downers Grove - 5/6/15
I just want to thank Jason G. for the great job he did on my car ( It looks great) Jason was very polite and professional. he did a great job going over my estimate and explaining the work that was needed for my car.
IL - 2424 E New York St, Aurora - 5/6/15
satisfying
IL - 7041 W 153rd St, Orland Park - 5/5/15
The Car looked like the day i bought brand new. Very friendly people i would highly recomended
IL - 1060 W Huron St, Chicago - 5/5/15
Worked with Raul R. Raul was exceptionally professional and courteous. He understood my problem and timing, and met all of my expectations. His service and the final work done on my car was at the highest level. Having owned an auto dealership for 30 years, I appreciated the effort given me in this highly competitive industry. Thanks Raul
IL - 901 S Larkin Ave, Joliet - 5/4/15
Excellent repair work. Looks like new. Customer service was above & beyond. Very clean and welcoming customer area. Car was done 2 days ahead of schedule. Highly recommended
IL - 1904 Lehigh Ave, Glenview - 5/4/15
Samantha: My name is Ralph W. Gerber was selected to repair my car, a 2015 Lexus ES350. The car was driven to your Lehigh Ave. address in early April and I picked up the car this afternoon. The purpose of this email is to thank you and your team for the OUTSTANDING service I feel we received during this period. While I have little or no personal experience in dealing with auto repair shops, I was most appreciative for the frequent updates and status reports, both by text and phone. Answers were clear and concise and your people did a great job. At this point, of course, I cannot speak to whether the car is "like brand new", but I have every confidence that will turn out to be the case. I cannot recall if I spoke with you personally along the way, but I did speak to and receive messages from both Jessica Z. and Benjamin P. Great ... read more
IL - 1904 Lehigh Ave, Glenview - 5/4/15
Consistent updates on service time and changes, both phone and e-mail. Seamless communication between my insurance, Gerber and car rental. Have bragged about your service many times over! If I ever have to come back... you will be my first choice!! Chris kept everything running smoothly!
IL - 1493 N State Rte 50, Bourbonnais - 5/4/15
A huge thank you to Doug , John and the Bourbonnais team. You all did an awesome job with my car..you even vacuumed and washed it/shined it up for me. She was looking really good when I picked her up.. Thanks again
IL - 1325 Park Ave W, Highland Park - 5/4/15
I came in for an estimate on a Saturday shortly before closing. Jesus greeted me with a smile and efficiently "got the ball rolling". He felt the car was not safe for night driving and quickly got me a loaner to drive. Later that day, he emailed me an estimate and the repair has already been initiated. This is "out-of-the-box" service. Jesus, is dedicated, intelligent, and understands customer service. Simply, repairing my car has be an effortless process thanks to Jesus.
IL - 13433 Southwest Hwy, Orland Park - 5/3/15
From the very first contact when you walk into this facility, through the whole process and up until you drive away...every single person is polite, courteous, straightforward and professional. It was a pleasure to utilize a facility that provides this kind of service when the actual reason you're there is not all that pleasurable (accident). Thank you!!
IL - 2010 Eagle Rd, Normal - 5/3/15
They did a great job and were very friendly.
IL - 6200 Berkshire Dr, Crystal Lake - 5/2/15
Great service, diffidently went above and beyond just body repair to vehicle. As the commercial says: they come highly-wreck amended. Thanks again!
IL - 1325 Park Ave W, Highland Park - 5/2/15
What great staff you have , I stopped in just a minute ago I have used Gerber in the past . It was a little past closing but your estimator Jesse D. went out of his way to look at my vehicle. Its a minor repair but to have Great service like this makes one never second guess coming in for repairs . Thanks once again.
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