Illinois Feedback
IL - 901 S Larkin Ave, Joliet - 7/1/15
General Manager Bryan P. should be commended for the excellent way he handled my first auto accident. He turned a very bad day into a good one by putting me at ease. My car looks great and I would happily recommend Gerber in Joliet to my friends and family for their auto needs.
IL - 2360 Ogden Ave, Downers Grove - 7/1/15
after getting backed into we took our car over to gerber for repairs. The entire staff was kind and professional. the car was finished ahead of schedule and when there was a small problem with some chips in the repaired area they went above and beyond to make sure that it was repaired to our satification which resulted in them having to repaint the area and provide use with a courtesy rental for the time the car was in getting repainted.
IL - 1904 Lehigh Ave, Glenview - 7/1/15
Customer service was extremely nice and courteous. The estimator was very helpful in explaining the parts and labor as well as the overall process. We were very pleased with the result with the outstanding workmanship. The warranty on all Gerber Repairs over the lifetime of the car was a great comfort. Thanks again for everything!
IL - 901 S Larkin Ave, Joliet - 6/30/15
Excellent!!!
IL - 7041 W 153rd St, Orland Park - 6/30/15
The professional service and care at Gerber's was top self. Rick took care of my car problem from the beginning claim , to contacting my management company , and even a great car wash with mats also . Even $100 off coupon . Everyone worked together .
IL - 900 E Ogden Ave, Naperville - 6/30/15
Jim G is a man of his words when the car came back on time and fixed. Car body work was great and they cleaned the entire car. There was a little problem with the door lock and they fixed it next day, no hassles. Michele F took care of the paperwork and the rental car which all went very well. The rental car company was there in less than 10 minutes of my appointment. I hope I do not have to use Gerber again, but I will based on my experience.
IL - 13433 Southwest Hwy, Orland Park - 6/29/15
Wonderful service from the start. Friendly and professional staff, we loved the text messages updating on our cars progress too.
IL - 1493 N State Rte 50, Bourbonnais - 6/29/15
I wish there was 6 or 7,8,9,etc. stars available because I'm not sure 5 stars is adequate to say how truly fantastic the service was from Gerber. Not only was my car fixed, but the personnel there are incredibly kind, understanding, and kept me informed every step of the way. Truly exceptional service; this is the 2nd time I have used Gerber after an car accident. Now, that wasn't an accident. WOW I especially want to recommend a raise and a cruise for Doug who was totally honest with me and delightful.
IL - 300 Washington Ave, La Grange - 6/28/15
I came to Gerber - La Grange after a very favorable experience with a Gerber facility on North Halsted in Chicago. Now as then, I was treated courteously and most responsively. A technician was waiting for me when I arrived and assessed the repairs. A manager then greeted me and discussed the work to be done. This facility is well organized and is very efficient. "Job white boards" are used to communicate the status of various operations. PPG paints and finishes are used in the restoration process. Earlier in the week, I had my windshield re-sealed (minor leak) and the quality of work was excellent. I would definitely return to Gerber for any and all collision and body work.
IL - 1430 W Northwest Hwy, Arlington Heights - 6/28/15
Kevin did a wonderful job handling all the necessary details involved getting my Mercury repaired. He worked diligently and thouroughly to ascertain a fair estimate and followed through making sure all the repairs were completed. He was professional, caring, and prompt to keep me up to date with the status. Kevin is extremely competent, customer friendly, and a pleasure to know.
IL - 6200 Berkshire Dr, Crystal Lake - 6/27/15
Always really great service! Have been here a few times and always satisfied.
IL - 1321 W Rt 134, Round Lake - 6/27/15
I have never had such a wonderful experience until I choose the Collision & Glass Gerber Team @ the Round Lake, IL facility. The vehicle was completed on time and I was always kept updated on progress via text ! My loaner was provided to the facility and was clean and a newer model ! My vehicle had some special needs that were over and above the call of duty and they cheerfully took care of issues! WELL DONE GERBER! HIGHLY RECOMMENDED! A++++++
IL - 1245 Pearl Ave, Glendale Heights - 6/27/15
Perfect job done right the first time. Dropped the car Wed and get it back like new Friday.
IL - 401 S Grace St, Addison - 6/26/15
Eddie took great care of me and my van thanks
IL - 3006 W IL Route 120, McHenry - 6/26/15
They were very professional and did a good job. The bumper looks great.
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