Illinois Feedback
IL - 1500 McCormick Blvd, Mundelein - 9/12/15
From estimate to pick-up this place was top drawer. I am always looking for recommendations. Sometimes those glowing reviews are a bit hard to believe. This one's legit. Go there, you'll be happy you did.
IL - 6140 W 159th St, Oak Forest - 9/12/15
The whole team was outstanding. The service was great from I walked in and was greeted by Mindy's smiling face to the GM Dan walked me out to go over the work done. I was also very impress by their car wash. They cleaned the interior to within an inch of it's life. I've never seen that done before. As long as they are in business, they get my business.
IL - 3029 N Kedzie Ave, Chicago - 9/12/15
Gerber was great throughout our process and went above and beyond the call in order to help us get through our repair. I would highly recommend Gerber to others.
IL - 16000 S Lincoln Hwy, Plainfield - 9/12/15
Excellent service
IL - 3425 N Halsted St, Chicago - 9/12/15
I had occasion to call a few times while my car was being repaired. While the shop is large and busy, every time I called, the person who took the call recognized my name and my car and made me feel as though I was the only job the shop was working on. The answers to my questions were prompt and to the point. When I picked-up my car, even though my job was small, your representative treated me as if I was her total responsibility for the day. When an insurance question came up, she resolved it definitively on the spot. She clearly knew my situation and was able to explain it quickly to the cashier. At all times I was treated respectfully, and no concern of mine was too small. I usually do not write reviews, but I was compelled by the excellent service at this location.
IL - 6140 W 159th St, Oak Forest - 9/12/15
THE SERVICE I RECIEVED WAS EXCELLENT FROM THE RECEPTIONIST,TO THE ESTIMATER, TO THE GENERAL MANAGER. MOST IMPORTANTLY THE WORK WAS EXCELLENT!!!
IL - 16100 Suntone Dr, South Holland - 9/12/15
Mario is very friendly and knowledgeable. He courteous and very much a professional. My car was repaired in the estimated time he indicated. Mario is definitely a 5 star guy.
IL - 1430 W Northwest Hwy, Arlington Heights - 9/12/15
We took our car to Gerber because of their reputation and because of past experience. The service we received from Gerber definitely met our expectations. We received a very fair quote for service and they did their best to keep the costs to a minimum. We also presented an online coupon that they very willingly accepted. We also were quite impressed with the friendliness of the entire staff.
IL - 1321 W Rt 134, Round Lake - 9/11/15
I was driving to in winter two blocks from my work place a big over the road truck stop at the traffic light I stop about a car length behind the truck .Suddenly the truck started to reverse hit my front bumper and drove off. Thank you for the wonderful job you do my bumper look brand new.
IL - 1500 McCormick Blvd, Mundelein - 9/11/15
Everything was done to our satisfaction in the stated amount of time. They were very responsive to our questions.
IL - 6200 Berkshire Dr, Crystal Lake - 9/11/15
Quick repair, friendly folks...especially Kerrie, good repair job, complete explanation of the process. What else could I want?
IL - 6801 Mill Rd, Rockford - 9/11/15
Great service, I was very happy with the repair! Excelent job and customer care
IL - 1060 W Huron St, Chicago - 9/11/15
I want to comment on the professionalism and caring way that the claim was handled. Aaron C. kept us abreast with the progress of the repairs on the car. Sitting in the waiting room listening to Jackie take care of phone calls and people coming in was a pleasure. She greeted everyone with such calmness. Job well done
IL - 4545 N Elston Ave, Chicago - 9/11/15
I had my van fixed at the Gerber Elston location, and the staff there was so helpful. Originally the claim was going through my insurance company and they wanted to total the car. The other party's insurance company ended up accepting liability on the crash, and due to the work of Ryan my estimator, we were able to have our van fixed and given back to us. As a 92 year old man, getting a new car was not something I was ready to do. From Jennifer at the front desk to the other estimator Bob, they were all so helpful in making a difficult process much easier. Not only did they make the process easier for us, they also did a fantastic job in repairing my van. If I ever need anything, I know where I will be going. Thank you to everyone at the Elston location!!!
IL - 6200 Berkshire Dr, Crystal Lake - 9/11/15
They did a great job, very professional and courtesy. I would recommended them to anyone.
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