Illinois Feedback
IL - 19 S Route 59, Aurora - 11/18/15
Remarkable service, 800 358 0996high is what I have grown to expect, especially if Jim is involved. I went to his previous location only to find out he was at a new location. So, I went to find him. Minor repair for Jim, not so for me. Previously worked on it, maybe I messed it up?? Talked to Jim. 5 minutes later repair was complete (done right this time). Jim handed me the keys and said "you're ready to go". I asked how much I owed him. He chuckled to himself and said "nothing, it was a simple fix". I committed to him that I will continue to refer Gerber, especially Jim to any and all that need work done. This was my third interaction ith Jim. While I hope there will never be another need to see him, I KNOW where I'll go for future work. Thanks Jim.
IL - 400 W Grand Ave, Elmhurst - 11/18/15
All the people at Gerber that I dealt with for my auto repair were very courteous and helpfull. They explained exactually what had to be done to repair my vehicle, and how they were going to do it. They set a projected timetable for the repair, and either called me or texted daily to let me know how the repair was going. They arranged for an Enterprise rent a car, which was ready when I dropped my vehivle off. The way I was treated, and the quality of workmanship on the repair was very professional and extremely top notch. I would certainally recommend Gerber to anyone who need this type of service.
IL - 13433 Southwest Hwy, Orland Park - 11/18/15
Gerber is my preferred auto body shop. I won't go anywhere else, They have wonderful service and do a great job with their repairs. It been my second time they took care of me my car. The best service great people ! I will definitely recommended this place to all my friends. Thank You !!!!
IL - 8250 N Skokie Blvd, Skokie - 11/18/15
Excellent service. Updates throughout the waiting period. Thanks for the Good job.
IL - 2360 Ogden Ave, Downers Grove - 11/17/15
I stopped in without even making an appointment and asked for Jason, who had been recommended to me. He came right out and kindly inspected the damage on my car, then gave me a thorough explanation of what would be involved. Since the repair was likely to me more than the car is worth, I will face some decisions. Jason even helped me get the trunk open so I could extract some belongings, and he did this without charge, taking time away from other demands. I sensed that the other Gerber staff were likewise very service-oriented. Thanks, Gerber!
IL - 6200 Berkshire Dr, Crystal Lake - 11/17/15
I had great service at Gerber! My car got hit while I was shopping and someone left a big dent in my passenger door- when I dropped off my car at Gerber, Scott B. explained how they would fix it. I got my car back in a day!!! When I picked up my car Carie at the desk was so nice! I really liked the treatment I received!
IL - 20338 N Rand Rd, Palatine - 11/17/15
The people at this location are great! The quality of their work is excellent and their customer service is exceptional. They make it easy to do business with them. If great customer service is delighting your customers, consider me delighted! They even sent someone to pick me up today when my car was ready so I didn't have to ride my bike to their location in the rain. That's real service and very much appreciated.
IL - 3415 Stern Ave, St Charles - 11/17/15
Great service!!!
IL - 440 Deerfield Rd, Pontiac - 11/16/15
I was very happy with the service at Gerber Collision! I hit a deer in my Yukon, they fixed it within 8 days including a weekend and it looks great. They also detailed inside and out! I would highly recommend Gerber Collision!
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/16/15
Honesty is always appreciated. Scraped the underside of my car on a curb. Took it in to get an estimate. Robert looked over the car and found some scratches in the undercoating but said it wasn't worth fixing and sent me on my way.
IL - 6200 Berkshire Dr, Crystal Lake - 11/16/15
I was certainly impressed by the customer service at Gerber, received timely updates on status of repair, in fact repair completed three days in advance. thank you for the great service.
IL - 8250 N Skokie Blvd, Skokie - 11/16/15
Jamie is a rock star. Very communicative and easy-going. She's smart and very-customer-centric.
IL - 6200 Berkshire Dr, Crystal Lake - 11/16/15
My collision repairs were completed in a timely manner and the Gerber team were very professional and attentive to my needs. They were very accommodating during the drop off and return of my vehicle as well as scheduling rental car drop off and pick up in line with my appointment for collision repairs.
IL - 3518 W 63rd St, Chicago - 11/14/15
I 'm very happy SERVICES ITS VERY FRIENDLY AND ENTERTAINMENT THANKS.
IL - 10933 S Central Ave, Oak Lawn - 11/14/15
This insurance company was very efficient with getting back to me with text messages on my phone, and took care of business fast. They did a great job fixing my bumper, and tail light. I have no complaints and I recommend them to anybody who wants to get work done with them.
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