Illinois Feedback
IL - 2360 Ogden Ave, Downers Grove - 7/2/25
The entire experience at Gerber Collision & Glass (on Ogden in Downers Grove) was fantastic and far beyond my expectations. They made the process easy and stress free as it could be from the moment I called and reserved a time to drop the car off through pick up about 4 days later. Every member of the staff I interacted with was great but in particular I'd like to commend Jacob, who was assigned to handle my claim from start to finish. He explained exactly how the repair process would play out and instilled confidence that the work would be done flawlessly (which it was). Jacob could not have been more professional or easier to work with. I am not one to post reviews often but I highly recommend Gerber to anyone needing collision repair!
IL - 6801 Mill Rd, Rockford - 6/26/25
?????????? I recently had the pleasure of working with Gerber Collision after my trustworthy car insurance company recommended them, and I couldn't be more thrilled with the experience! From start to finish, their phenomenal communication made the entire process seamless and stress-free. The customer service was truly excellent-every team member I interacted with was patient, genuine, respectful, and kind. This type of service is rare these days. It's been a long time since I've had the pleasure of experiencing this 5+ star level of customer service. They genuinely care about their customers and go above and beyond to ensure satisfaction. I appreciated the personal and electronic updates on the progress of my car, which kept me informed every step of the way. They even handled my car rental, making it incredibly convenient for me during ... read more
IL - 170 N Appleton Rd, Belvidere - 6/25/25
Very courteous service and professional repair work!
IL - 3940 W Armitage Ave, Chicago - 6/25/25
Friendly, informative, easy to reach and top notch communication. Upon picking up my vehicle I noticed an additional light was on my dash and it turns out a bulb had burnt out unrelated to the accident - they fixed it for me right away at no charge. The office and waiting room is kept clean and comfortable. They also took the time to give me information on an issue with my car related to an emissions test which I had coming up. Cannot express how above and beyond they go any more. Bonus is they are well tied to the enterprise on Cicero - makes it seamless and I was able to leave my rental with them.
IL - 2450 Elmhurst Rd, Elk Grove Village - 6/24/25
Great work and outstanding communication through the entire process.
IL - 2664 Green Bay Rd, Evanston - 6/24/25
I had an excellent experience with the team. Highly recommend to anyone in need of service nearby!
IL - 900 E Ogden Ave, Naperville - 6/23/25
The car looks great! The entire staff could not have been nicer or more helpful. They updated me on a regular basis without my having to ask what was going on. Will definitely recommend to others.
IL - 2947 Old Rochester Rd, Springfield - 6/23/25
Got my vehicle in to be looked at at fixed with in 2 weeks. Every one there is nice and pleasant to be around. I will definitely be bringing all my collision work to them. Thank you for all the hard work your team does.
IL - 16100 Suntone Dr, South Holland - 6/18/25
They did a fantastic job, and the repairs were completed before the estimated completion date. I would recommend them to anyone interested in auto body repair.
IL - 1430 W Northwest Hwy, Arlington Heights - 6/18/25
Everyone at this location is SO friendly and they do a really good job! Special shout out to Rudy C, he was so helpful and honest. In my experience it is hard to find genuine people you can trust with anything auto related, so it was refreshing that Gerber in AH was so great to work with! If I could give them more than a 5 star review, I certainly would have!
IL - 300 Washington Ave, La Grange - 6/18/25
EXCELLENT I came in for an estimate to get the passenger side bumper reattached and I was told "give me your keys we'll give you a call in a short while" It was fixed and I was home in less than 2 hours. Thanks to all involved -THANK YOU
IL - 10933 S Central Ave, Oak Lawn - 6/17/25
We were happy with the results of the rear end crash of the repairs and very with the repairs and very happy with the cleanliness of the vehicle after the car was done.
IL - 10933 S Central Ave, Oak Lawn - 6/16/25
Everything was done correctly and the car was ready when they said
IL - 21319 Central Ave, Matteson - 6/14/25
The team kept me apprised on the progress of my car repair and estimated date of completion while they had my car. The team was professional and were happy to answer any questions I had. All in all it was a very smooth process and am grateful to have my car back. Would definitely recommend them to anyone who needs repairs done!
IL - 8018 N University St, Peoria - 6/13/25
Sadly it was a total loss. Which is not good, however, the girls at the front desk were always helpful in answering my questions along the way when I was not sure how things worked or what I needed to do. They even helped when I had questions when I came in to pick up the rest of our belongings. Everything was a lot less stressful because of the help I was able to get, even though our car was considered to be a total loss.
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