Glendale, AZ - 4825 W Glendale Ave

AZ - 4825 W Glendale Ave, Glendale - 8/25/16

Exceptional work. Seriously. My car looks brand freakin' new. Jeffrey and the rest of the staff were great to work with. While I hope I don't have any more accidents anytime soon, but, if I do I'll be back!

Evan S

AZ - 4825 W Glendale Ave, Glendale - 8/23/16

Jeff K. was an amazing estimator, he kept me very informed and the work done was even more amazing.

David P

AZ - 4825 W Glendale Ave, Glendale - 8/15/16

Jeffrey K. gave me great service

Robert F

AZ - 4825 W Glendale Ave, Glendale - 8/11/16

Excellent customer service from Steven L. and high quality repair performed by the shop.

Adrian

AZ - 4825 W Glendale Ave, Glendale - 8/3/16

Jeffery K. did a terrific job on our car. We could or ask for better service. I would recommend this company to anyone.

John H

AZ - 4825 W Glendale Ave, Glendale - 7/23/16

Jeffrey K. was excellent. Jeff kept me abreast of the progress of the repair of the car.

Thomas D

AZ - 4825 W Glendale Ave, Glendale - 7/23/16

I had the best experience with Gerber Collision & Glass! My new Honda Civic was in a minor fender bender and my insurance company suggested I get an estimate from Gerber. Since they are less than 5 minutes from my home, I decided to give them a try. I set up an appointment and met with Jeff K. who was very polite, professional and honest. I received an estimate and scheduled the work with Gerber once I received the okay from my insurance company. Jeff called me every day to give me an update on the repairs and my car was finished within the time frame specified. The repairs look amazing and my car looks brand new again. Such great service is so hard to come by these days and I am so appreciative! I will definitely use Gerber again in the future and will refer them to others!!

Shari B

AZ - 4825 W Glendale Ave, Glendale - 7/14/16

This is the best place I have ever been to for any car related issues! Steve was very friendly and answered any of the questions I had, and the ladies at the desk were sweet hearts. If I could come back here and use them as my everyday mechanic, I would jump on that the first chance I get. Thank you Glendale location for everything you do!

Nicole L

AZ - 4825 W Glendale Ave, Glendale - 7/1/16

My estimator Jeffrey was excellent in keeping me posted on my car repairs. He explained everything to me in terms I would understand if I need any future repairsI would most certainly go back to Gerber with no hesitation.

Donna M

AZ - 4825 W Glendale Ave, Glendale - 6/26/16

The customer service, the upper management to the mechanics and Francisco at the tint company, you all EXCEED 5 STARS!!!! They were quick, easy to talk to, and kept their word my vehicle would be fixed in 2 days. My 2014 Scion XB looks brand spankin NEW! They washed my vehicle as well. You all win our business that is for sure. BIG MAHALO! to the Glendale Gerber Collision and Glass TEAM you all are awesome.

Paul & Liz P

AZ - 4825 W Glendale Ave, Glendale - 6/24/16

They did an amazing job and have an amazing people who worked on my jeep.

Kaeli O

AZ - 4825 W Glendale Ave, Glendale - 6/22/16

Estimator Jeffrey K. was great and explained everything well. My repair was fast in just 4 days. Great work totally a recommendation.

Johanna C

AZ - 4825 W Glendale Ave, Glendale - 6/2/16

Jeffrey my estimator did a wonderful job of keeping me informed . Give me weekly updates as well as showed me pictures of the progress to my car he was able to answer all my questions as well as put my mind at ease and the finished project my car came out perfect I would definitely recommend Gerber to anyone.

Anthony A

AZ - 4825 W Glendale Ave, Glendale - 5/15/16

I am a repeat Gerber customer. My initial referral to Gerber was made by my insurance carrier, USAA, for some work not associated with any claim back in 2012. The gentlemen who handled my vehicle's needs were Jon F. and Josh H. Both of them were stellar representatives of your company, and I judged the completed work to be exceptional in quality. Recently, one of our family cars was hit by a flying wooden object while motoring on the 101 freeway. Gerber was again my repair facility of choice. (When USAA recommends a business, it has been my experience that the suggested company is top notch in their field. Once more that proved true.) Four people stand out in my most recent experience with Gerber's customer service and the repair of my car: Cassie B., who took my first phone call and, with a smile in her voice, made my initial appraisal ... appointment. Her welcome of a new customer was both assuring and sincere. She's a great ambassador (either on the phone or in person) for your company. Avery A. personally handled my car's check-in, all the requisite paperwork, watch-dogged the repair process, and, along with Cassie, ran a thorough check of every system before clearing the car for delivery back to me. There was even a glitch in the wood-struck driver's-side door locking mechanism, and she wouldn't let me leave until that last element of the repair was operating smoothly. She's a terrific manager of your Glendale facility. Dave B. was the technician who got his hands dirty repairing my damaged car. On my scheduled pick-up day Dave stayed around after his shift should've been over to make sure that I was completely satisfied with the repair work he had been responsible for. What a telling dedication to job quality and personal integrity. Fortunately for me, when the door locking mechanism glitch was discovered, Dave stayed to make the necessary adjustments until it performed flawlessly. He is another fine representative of Gerber's customer service credo. Finally, but certainly not lastly, praise must also accorded Jeffrey K., my repair's estimator and principle point of contact throughout the repair process. I've been told that USAA's trust in a repair shop is chiefly lodged in the integrity and expertise of the shop's repair estimator, and also that USAA's trust is only earned in proven performance over a length of time. Well, it is readily apparent why Gerber's Glendale shop is recommended by USAA to its membership: Jeffrey K. In every instance of the process, from initial meeting and estimate, through the repair schedule (dynamic because the arrival of the repair parts dictated changes to the original projected repair time), to the day of repaired car delivery, Jeffrey exceeded expectations. He's just that good, that thorough. And when fielding my frequent numerous questions, he graciously gave of his time and expert advice. So besides being a sharp professional, he was also considerate and personable to a customer hungry for information. Regarding my car's windshield replacement, I did not get the chance to meet the Gerber team that replaced the broken-through windshield. The finished job, though, reflects the same high standards found in the entire repair effort. Please accept my thanks to them as well as the four persons I've mentioned above. Once again, Gerber has earned both my trust and respect. read more

Newell T

AZ - 4825 W Glendale Ave, Glendale - 5/9/16

Very happy with the response and work done. Everyone was very helpful and Jeffrey K. did a great job

George G