Georgia Feedback

GA - 12056 Abercorn St, Savannah - 7/22/16

excellent repairs and customer service. I was informed of progress every day

Melvin N

GA - 3620 Community Rd, Brunswick - 7/22/16

In the beginning I wasn't sure whether to use their service because my car is a fairly new car and I wanted to bring it back to the dealership and use whoever they were using. I am so glad I changed my mind. My car is my baby. It was a gift from my son so like all my children I wanted the best care I could find. I had damage on the right front passenger side door and fender. My appointment with the insurance adjuster was at 9:30 a.m. on a Tuesday and they told me that they would have it ready by Friday. By the time I went back to work I received a text message from them (10:10) informing me that I will be receiving repair status updates periodically. At around 6:00 p.m., I received another text message informing me that the completion date changed to pending for 7/26/16. I thought, "Bummer!" then thought well, I'd rather they ... took their time repairing it well than doing a quick fix. The following day, Mark called to inform me of that change and said he will call again if there was a change in status. Wednesday morning, I received another text informing me that the repair is underway. Come Thursday, I received another text message in the morning informing me that my vehicle is on track to come home. At 2:42, I received a call from Mark informing me that my baby is all fixed and ready to come home. I said, "Wow!" That's awesome! Their service is really great! Katie, who's the first person you'll see as you walk in is very personable. The agent assigned to me was Mark. He called me to give me updates and very personable as well. Before I picked up my car, I informed them I would be coming in close to 5:30 (they close at 5:30) and Mark told me that they will wait for me and I thought that was really nice of them to accommodate me. When they brought my car to the front I did a walk-through the vehicle with Randy who was also very personable. He answered all my questions and was very patient with me while I checked the area where the damage was and I was very impressed with the job very well done. Excellent service and excellent job. I am very satisfied. Thank you! read more

Maria L

GA - 1577 Charles Hardy Pkwy, Dallas - 7/20/16

You have some very nice folks working at this location. Jimmy is a super nice guy. My car was ready when he promised and they even washed it. Very impressed with everything and I usually don't impress easily. I can always find something wrong or something you need to improve upon. Not the case here. Hopefully I want need to ever come back but if I do I will call Jimmy M.

Sybil M

GA - 725 Dekalb Industrial Way, Decatur - 7/20/16

Your shop provided excellent service in resolving an issue that arose after repairs were to have been completed. The entire experience with your shop was great. Tara B. is a great representative for your organization.

Kenneth S

GA - 11200 Alpharetta Hwy, Roswell - 7/18/16

the team there was awesome....started with Mike at the estimate and then finished with Ashley.....even after I had an issue with the radio not working, Ashley looked into it and told me it would be taken care of...it was taken care of...Thank you all

jesus d

GA - 12056 Abercorn St, Savannah - 7/16/16

Excellent, highly professional and friendly service!

Richard H

GA - 6060 Atlanta Hwy N, Alpharetta - 7/16/16

Very professional and delivered on time.

Bob F

GA - 6060 Atlanta Hwy N, Alpharetta - 7/15/16

I was extremely impressed with the service. I was kept in the loop the entire time through phone calls and text messages. Every employee I spoke with was very courteous and helpful.

Cynthia P

GA - 6060 Atlanta Hwy N, Alpharetta - 7/12/16

I have had to use Gerber twice recently for two different incidents & two different vec's. Nick has helped me twice. He is great with explaining procedures and making sure I don't have any questions. Viola, is friendly. she's quick to greet customers as we come in.

Will O

GA - 850 Joe Frank Harris Parkway SE, Cartersville - 7/11/16

I just wanted to say, y'all are awesome, picked up my Suv today and I almost cried, to see what a wonderful job they did, can't even tell that it was ran into, Ashley D. always kept me up to date with every thing so. so friendly and sweet, they get an AA plus from me.

Linda M

GA - 553 Industrial Blvd, McDonough - 7/11/16

I would recommend speaking with Brittany P. if you need to get an issue resolved. She stays on top of the situation until it is resolved in your favor. I can't thank her enough for helping me. She is a woman of her word!

Donna L

GA - Mobile Glass Services - 7/10/16

Service was super, Joshua H. really professional and know all ther process helping to wallk in his situation.

Ralph M

GA - 589 Willow St, Atlanta - 7/9/16

Great Service...great work...great communication...fast and on time...Mike is just fantastic...

Donna G

GA - 2395 Cobb Parkway, Kennesaw - 7/5/16

I had a great experience with Gerber collision in Kennesaw! They kept me updated & everyone was so helpful, professional & nice. My car looked brand new! Thank you all for all you do!

Jasmine C

GA - 6060 Atlanta Hwy N, Alpharetta - 7/5/16

The work was done perfect - daughter could not believe how what a good job she could not tell where the work was done. The were fast, washed the car before picking it up and kept us informed on the status of the work

Patricia D