Georgia Feedback
GA - 55 Oak St, Roswell - 5/21/14
I found the treatment by service personnel at the store to be magnificent. I will recommend to anybody in need of services of this type that they do check out this store. It was apparent to me that the satisfaction of the customer was of paramount importance. The quality of work was as good as any I have ever witnessed.
GA - 12231 Veterans Memorial Hwy, Douglasville - 5/19/14
This was the best repair job I've ever seen in 40 years! My 2007 Toyota Corolla looks as good as when I drove it home after buying it. I'm amazed at just how good a job your employees did on repairing my car. This was also the least stressful repair job I've ever had. Your estimator, Emily M., was in contact with me throughout the repair process keeping me informed of the progress being made on the repairs, discussing the repairs with me, and answering any questions I had. Because of the overwhelmingly positive experience I had at the Douglasville, GA location I will be bringing all my future business to Gerber Collision and Glass; and if the need arises, I look forward to dealing with Emily Maxson in the future.
GA - 2230 Redmond Circle NW, Rome - 5/19/14
Melanie & Ashley were amazing!! Customer Service is outstanding. They kept in touch throughout the process, very informative. Made me feel like my business was really appreciated. I was a little disappointed that my bumper was repaired instead of replaced, but that was a misunderstanding on my part. When we looked at the car initially, I was under the impression that it couldnt be repaired. When Ashley sent me the estimates, I didnt read them, it did say repair bumper & not new bumper. Ashley reassured me of the lifetime warranty & answered all of my questions when I picked up my car. You have 2 wonderful assets to your Company in these two:)
GA - 2395 Cobb Parkway, Kennesaw - 5/15/14
Great customer service. My mother's car had a rub mark from paint on it and we thought the bumper needed to be repainted or replaced because we couldn't clean it. The gentleman in the office that helped us, I'm sorry but I didn't get his name, just went and put some chemical on a rag and hand wiped the surface clean in about a minute. There was no charge and it looked almost new except for the minor scratches embedded in the bumper. He just recommended that we wax the area and we would be all set. We appreciated the honesty and willingness to help even though there was no money to be made on the service. We offered to pay something but he refused to take anything. I would recommend this place to anyone needing a repair.
GA - 725 Dekalb Industrial Way, Decatur - 5/12/14
The service from Bobby when I first arrived was like he really cared about me and getting my vehicle repaired. He was very informative and knowledgeable.The estimator, Dennis was helpful of letting me know all of what was going on with my vehicle and informing me of the stages of repair it was in. When I did receive my vehicle, I was surprised to see that even the inside was cleaned and vacuumed. Bobby also went through the list of what was repaired and informed me of the warranty on the repairs. I am glad I went to Gerber.
GA - 2395 Cobb Parkway, Kennesaw - 5/12/14
Fantastic customer service from start to finish. I would definitely recommend this company to my friends.
GA - 12231 Veterans Memorial Hwy, Douglasville - 5/10/14
AWESOME job, from the greeting when I first came in to the ride home, & the extra touch-up at pick-up time. The text messages alerting of the progress was also an added bonus to this stellar service. Special thanks to Brad, Emily & either Greg or Gary, can remember the guy's name that Emily brought out to touch up some stuff on the truck. All in all a FANTASTIC JOB & I'm very pleased with the truck. Gerber is my collision repair place going forward.
GA - 6060 Atlanta Hwy N, Alpharetta - 5/6/14
Jason was great to work with. Gerber did a great job on my car.
GA - 553 Industrial Blvd, McDonough - 5/5/14
Great customer service, they are very friendly willing to help you up to your arrival, My car fixed on time with no delay, I am very happy with their service, definitely I will go back to Gerber Collision for any auto body repair, I will recommended family and friends.
GA - 12231 Veterans Memorial Hwy, Douglasville - 5/3/14
Everyone was helpful my car was fix on time I had no worry getting to an from my car the rental was on time an great over all everything was good thank .
GA - 55 Oak St, Roswell - 5/1/14
My collision repair was very extensive and when the work was completed it looked like a brand new car. I was so amazed and satisified of them going above and beyond that they treated my car as if it was there own. They always kept me updated as the repairs were being done. The also have AWESOME customer service. Especially Jeffery F. the gentlemen that always kept in contact with me. I whole heartly recommend them. And can't thank them enough. You now have a customer for life. Thanks again!!! :-)
GA - 2395 Cobb Parkway, Kennesaw - 5/1/14
Great service from Keith B.. As promised, the damage estimate was done quickly and I was in and out in no time. Because of unforseen circumstances, my rental car was cancelled, but the front office staff arranged for Enterprise pickup within 30 minutes of my arrival. The work was completed in a day and a half, rather than the initial estimate of up to 3 days. Email updates kept me informed on what the status was. Overall, great service by all personnel with whom I came in contact.
GA - 725 Dekalb Industrial Way, Decatur - 4/30/14
This is my second time coming to Gerber at the Decatur location and I will never go to another auto repair place. I was in an accident at 7:45 AM on a Saturday, and by 11:30 AM, I was on my way to work in a rental car. They work seamlessly with my insurance and have a great relationship with the car rental location. The individuals were friendly, proactive, and knowledgeable. During the repair process, I appreciated the frequent contact and clear communications about the costs, etc... After nearly $7,500 in repairs, I left very happy with my vehicle (which is saying something!). I'm not one to leave embellished, over-the-top reviews, but this is a GREAT auto shop. Anyone going anywhere else is really missing out... PS, The people are very professional. Everybody I dealt with was spot-on. Oh, and they clean your car (inside and out)! Kudos ... read more
GA - 2230 Redmond Circle NW, Rome - 4/25/14
great customer service, very knowledgeable..felt like my issues were being adressed. ashley is great! the receptionist at the desk, sorry i can't remember her name, was very kind and helpful. will definitely use gerber again!
GA - 553 Industrial Blvd, McDonough - 4/24/14
My wife and I own a 2006 Honda Accord, we had minor accident in which the rear bumper needed to be replaced and painted. We also had some minor dings and scratches on the front bumper, not from the accident. Our insurance co. recommended Collision as their preference for the repairs, and we are glad they did! We have dealt with many repair shops over the years but this was by far the best experience we've had. First they did an excellent job repairing our car! The matching of paint was perfect and the repair to the front bumper far exceeded my expectations! The other impressive thing was the time it took to return our car, we expected at least four to five days. It was only two days and the car was ready, a day before it was promised! The staff at Gerber is very professional and courteous, Sara and or Brian, kept us informed and updated ... read more
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