Florida Feedback

FL - 26615 Wesley Chapel Blvd, Ste 102, Lutz - 9/2/15

I recently had my car repaired, which they did an excellent repair job. After picking up the car I noticed a foul odor. They told me to bring it back right away as they were very concerned. After much investigation, including getting Wesley Chapel Toyota involved, they had a sub-contractor come in and remove the dash and carpeting. There under the passenger side carpet they discovered much mold and mildew. Upon further investigation they found A/C component parts rusted. It was Bill R. G.M. opinion that this had existed before they ever received the car, and more than likely existed when I picked up the car 2 months earlier, and putting it through the baking paint process activated the mold. As of now I am in negotiations and discussions with SE Toyota as to this problem existing when I picked up the car. Regardless, if it had not been ... for Bill and Britt H.expertise and concern for customer satisfaction, I would never had discovered this problem. This could have led to severe health problems for me. I am writing commending Bill and Britt on their sincere concern for me. They went over and above what they were required of since this existing condition of my vehicle was not their responsibility. They have offered to completely restore my car to factory condition, not to mention they have furnished me with a rental car all while this has been going on at no charge to me.They are are outstanding representatives and an asset of Gerber. Hopefully all will be resolved to my satisfaction, and I will owe it all to Gerber and Bill and Britt and their outstanding highly qualified staff. What a great company. Hopefully I won't need them again, but they can count on my business in the future if needed. And I will highly recommend them. read more

Gary T

FL - 5002 S Westshore Blvd, Tampa - 9/2/15

Good service

Rodney B

FL - 1925 S Woodland Blvd, Deland - 9/2/15

I've never been in a car accident before, so the whole experience was new to me, but Tom was unbelievably helpful throughout each and every step. He explained the process to me, and it was the best car service I've ever had. Would recommend to anyone and everyone!!

Alex S

FL - 2111 Gilliam Lane, Tallahassee - 9/2/15

Super nice, quick service, great job!!! Thank you very much!

Debra W

FL - 1925 S Woodland Blvd, Deland - 9/1/15

Those guys are awesome Brun ,Tom and George they had my car ready in less time than I thought they did a great job and they save me money I didn't have to keep the rental car an extra day thanks Jonathan thanks to all the guys who work on my car great job guys I know where to send my friends to Gerber /collision .

Gloria P

FL - 135 Palmetto Ave, Merritt Island - 9/1/15

From start to finish this was a flawless transaction. The interaction with your staff was pleasant and refreshing. Thank you so much.

Cassandra B

FL - 26615 Wesley Chapel Blvd, Ste 102, Lutz - 9/1/15

Greeted as soon as I entered the door. Then exceptional white glove service after. Britt took care of me and walked me through the entire process. The repair process was seamless and even after finding supplemental damage I was kept informed the whole time via phone calls and text. Truly a 10star shop. Thank you sooo much.

Theresa J

FL - 11725 S Orange Blossom Trail, Orlando - 9/1/15

Great customer service ! A+ body work, excellent!

Ramon M

FL - 5520 LB McLeod Rd, Orlando - 9/1/15

Nybia M. answered all your questions and concerns. I know that if I have any means of going to this Gerber location that I will be well attended to.

Ana C

FL - 805 E Hibiscus Blvd, Melbourne - 8/31/15

They did a fine job on my F150 last week. I would recommend them to anyone.

William Jr S

FL - 7603 Citrus Ave, Winter Park - 8/31/15

I had a great repair to my door that was done in a quick manner with great clarity and expertise on the subject.

Dylan S

FL - 805 E Hibiscus Blvd, Melbourne - 8/31/15

Justin did an awesome job at keeping me updated on the repairs to my truck! I will definitely send anyone in need of repairs their way!!!! My truck came back as good as new and I am VERY happy!!!

Jennifer H

FL - 805 E Hibiscus Blvd, Melbourne - 8/31/15

Very accommodating and appreciate the help they gave me.

Gale B

FL - 2435 Forsyth Rd, Orlando - 8/31/15

Pleasant experience from the front office staff to the technicians that repaired my vehicle. Appreciated updates and surprised with fast completion.

Lorena D

FL - 805 E Hibiscus Blvd, Melbourne - 8/30/15

I had such a great experience with the Melbourne, Fl Hibiscus location. Being a single woman you get hesitant about bringing your car any place because you feel you are going to get ripped off. This place is like a family place, they make you feel at ease from Fran at the front desk to Justin the Estimator. The work is top notch and looks as good as new. The work was done on time, and if I ever had another problem I wouldn't hesitate to return to this establishment in Melbourne.

Sandy J