Florida Feedback

FL - 135 Palmetto Ave, Merritt Island - 5/23/17

I'd definitely give it a BOOM, BOOM, WOW, WOW!!! My Estimator, Kevin J., as well as the Receptionist, throughout my entire experience, were wonderful. I had only Positivity toward this company. A few of the positive things I admired the most are their Admiration, Praise, & Respect, & Devotion for their clients. Upon arrival, 5/17/17, Mr. Jones, as well as the Receptionist, had no clue who I was or when I'd be arriving. He, as well as the Receptionist I meet at the door were nothing but respectful, professional, ask me how I was doing & offered me coffee or water, etc. It was obvious I was upset, not that I was in a car accident, but the circumstances in which that action had put in. I tried to explain it to the MP Officer with no remorse. I had an appointment scheduled for 5/17/17 with a Mr. Kevin J. Keven listen, took the ... time to ask me questions regarding the collision, took it into consideration when looking to make sure he covered every aspect that may had been effected. WOW, I got a phone call the same day, which was on a Wednesday afternoon, if I recall correctly, he discussed the repairs, parts that would have to be ordered and told me to check back on Monday. Called back Monday morning, he let me know it was painted but that a wrong part had been sent and they'd need it an extra day until the part had and it'd be ready.... I picked up my Vehicle today, 5/23/17' which is a turnaround of approx 5 working days. Because of his care, concern, willingness to listen to my situation, I will be able to get my Mom, an 89 yr old Alzheimer's Patient as well as in latter stage of Congestive Heart Failure, back to Alabama just in time to legally get her moved down to Florida in order for me to be her caregiver instead of a Nursing Home. Gerber Collission/Glass Repair Company on Palmetto Rd, Merritt Island, Florida, is a company that exemplifies professionalism , hard work, dedication, and respect. These kinds of Companies, are few & far between in today's society. I found them extremely creditable, trustworthy, professional, detailed in their repair, & respectful in all areas. I will forever be grateful to & for this company.. The receptionist represented herself with superb respectfulness & was definitely superb in making sure you understand everything that was paid for and what they will be filing to my Car Insurance Company, not only to me but I personally witnessed her mannerisms with each and every customer that came through their door... I absolutely 100% + would give this company an A+ WOW, for workmanship, respect,, professionalism, commitment, & warranty that's is for a lifetime for as long as I owe the vehicle... I've attached Before & AFTER pictures so you can see the detail, workmanship, they put forth with each one of their customers... All Positive... I've attached BEFORE & AFTER pictures so you can see the detail, workmanship, they put forth with each one of their customers... read more

Kaye S

FL - 11725 S Orange Blossom Trail, Orlando - 5/23/17

I am wowed by how quickly they took care of my collision repairs. Great work. Great communication! Thank you to Dulce for keeping informed of the repair status and for everyone for doing a great job on my van.

Jon

FL - 673 E Duval St, Lake City - 5/22/17

Vehicle was taken in and returned with great work as promised within the 5 days estimated time. Office People were great. Checking out was fast and very informative. Will refer to friends.........Gerber

COLT m

FL - 13349 N Main St, Jacksonville - 5/22/17

Kelly was a great facilitator and help with getting my car repaired. I highly recommend this facility to anyone who needs car repairs. They are efficient and do great work.

Brenda W

FL - 1011 Blanding Blvd, Orange Park - 5/20/17

Timely, friendly awesome service

Virginia C

FL - 11725 S Orange Blossom Trail, Orlando - 5/19/17

all service excellent. Your employee Robert is outstanding.

jorge K

FL - 909 W Amelia St, Orlando - 5/19/17

Amy F. was outstanding - kept me informed and returned my car early!!!

Raleigh W

FL - 135 Palmetto Ave, Merritt Island - 5/19/17

Terrific staff, terrific service, from beginning to end. Robyne is personable, efficient and very patient explaining the paperwork. Michelle C. was quite thorough checking out my car and very reassuring. Dave is always great, Kevin is personable - both so knowledgeable. Another great experience with Gerber - I always recommend Gerber to everyone. Thank you!

Karen A

FL - 805 E Hibiscus Blvd, Melbourne - 5/19/17

Leah was amazing. She helped me through every step of the way with my repairs. Gerber was fast and I am very satisfied with the service provided. Thank you times 10!!

Chelsie S

FL - 4319 NW 6th St, Gainesville - 5/19/17

We had excellent service from Shabeer A. Always kept us informed on the progress of the work being done.

Linda S

FL - 11725 S Orange Blossom Trail, Orlando - 5/18/17

Excellent service, highly professional staff, and a job well done. The interface with USAA was smooth and easy. I highly recommend Gerber Collision.

Kenneth L

FL - 2558 E State Rd 60, Valrico - 5/18/17

very easy in and out

Robert S

FL - 805 E Hibiscus Blvd, Melbourne - 5/18/17

Great job! Quick and very friendly!!

Nick B

FL - 11725 S Orange Blossom Trail, Orlando - 5/17/17

Just went in today to get my passenger mirror and my driver side passenger door lock fixed. Did an amazing job. So happy to have my car back in a better condition. Less stress off my life now also Robert went above and beyond. Had the work done asap and ended up being the quickest work I've ever had done to my car. Also greatly appreciated the fact they went above and had my car completely cleaned. This kind of service is exactly why I've been a regular costumer over the years. Thank you

David P

FL - 23119 Foster Ave, Punta Gorda - 5/16/17

I unfortunately have required their services twice recently. They are a total class act from initial phone call to prompt repair and pick up of my vehicle. They made an unfortunate occurance as painless as possible. Highly recommended!

Ralph