Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 1/7/13
The vehicle was repaired beautifully and the car was left so clean
IL - 2360 Ogden Ave, Downers Grove - 11/25/12
These guys are fantastic. My glass top on my 2009 Coveete coupe came off of my car and was really scrached up bad, I went to several places to try to get it fixed. Everyone else told me that there was nothing that they could do. The guys and gals at Gerber Glass in Downers Grove were the only ones that said that they would see what they could do for me. When I came to pick it up. It looked like it was brand new. Fantastic job guys! You are real pros. No one does Glass Work better than you guys. I will recommend you guys to all of my friends with Corvettes to come to you guys.
IL - 2360 Ogden Ave, Downers Grove - 10/25/12
I had the pleasure of having Gary Wilmoth come out to my vehicle to attempt to give an estimate. Upon arrival, he noticed that the damage was very very minor. Very nice guy who went above and beyond for me. The issue was solved in less than 10 minutes. By far the best experience I have ever had with an autobody shop and one of the best auto-repairmen I will probably ever meet in my life. I will most definitely refer people I know to Gerber Collision in Downers Grove, IL! :)
IL - 2360 Ogden Ave, Downers Grove - 10/1/12
To management team, I recently was involved in a automobile accident and took my car to Gerbers for the repair work. I worked with Elise to get my estimates and repair work done and also set me up with a rental car. I am sending this e-mail to let you know that Elise is one of the nicest people I have run into. As you can imagine , an accident can be upsetting and cause a lot of stress. Elise took charge of the situation as soon as I brought my car in and took me step by step through the repair process. She contacted me twice to give me up dates on the repairs. Customer service like that is very nice to experience. When I picked up my car a man named Chris went over all the work that was done and some do's and don'ts about what I should do in the next month concerning washing and waxing the car. Again very professional and friendly. While ... read more
IL - 2360 Ogden Ave, Downers Grove - 9/24/12
Gary was Awesome. He buffed out a paint scrape in 30 minutes of my arrival. Great service.
IL - 2360 Ogden Ave, Downers Grove - 9/12/12
It turns out that my car was not as damaged as I thought, from a defective toll booth gate coming down on the hood of my car. Gary Wilmoth buffed the white paint (from the toll booth gate) from my black car as no charge to me. He was very professional and very helpful! I would use Gerber's services again, and would highly recommend Gerber to anyone needing repair service.
IL - 2360 Ogden Ave, Downers Grove - 9/7/12
It is so rare these days to find the caliber of service that was provided at this business. Every one i came in contact with in this shop was efficient, courteous, and skilled in their position. My car was delivered repaired clean and ahead of schedule. I highly recommend Gerber Collision andGlass.
IL - 2360 Ogden Ave, Downers Grove - 9/6/12
To be honest, I rarely respond to surveys such as this one. However, given the experience we had with a recent repair, I felt it important to do so. In summary, our experience with Gerber was outstanding. Everyone we came in contact with were very professional and courteous. The communication through the entire repair process was clear and timely. Special kudos to Elise, she is an absolute pleasure to deal with.
IL - 2360 Ogden Ave, Downers Grove - 8/18/12
Our collision repairs were handled promptly by Tim Layne, the production mgr and his team. We were informed of needed repairs and costs plus given progress updates along the way. We will return to the shop in approx 60 days to recoat the vehicle for the paint protection package that was originally applied at the vehicles initial purchase. Tim and staff have reassured us this will also be handled efficiently and effectively in about 60 days when the new paint has cured. We are satisfied new customers. Thanks!
IL - 2360 Ogden Ave, Downers Grove - 7/19/12
This Gerber location exceeded my expectations with their detail to service, professionalism, and keeping me informed during the entire process of the repair of my vehicle. Their completed work to my vehicle left it in showroom condition. I would definitely recommend this Gerber to anyone needing work to their vehicle.
IL - 2360 Ogden Ave, Downers Grove - 7/6/12
Looks great; work done was completed with quality care. Detail taken care of if not satisfied. Very friendly service manager who listen to costomer to make sure the customer is pleased with workmanship. I'd give the service a 10 across the board....
IL - 2360 Ogden Ave, Downers Grove - 5/17/12
"Gerber did an excellent job making extensive repairs to this rear-ended Cadillac DeVille. We were getting a real runaround from our insurance company and they seemed to be "changing the rules" over and over again. We did not trust them making decisions about our car or our title to it. When I called Gerber for help and explanations the excellent Jessica put me in touch with Gary Wilmoth, and he was able to help me analyze the situation and tell me what was going on with the insurance company. I trusted him immediately. He gave me a very good suggestion on how, for the time being, to take control of the repair from the insurance company and make our own decisions. He came up with a very much improved cost estimate based on our new assumptions. We went ahead with the work, and the car was repaired beautifully and ... read more
IL - 2360 Ogden Ave, Downers Grove - 5/16/12
Very nice work. I have had work there before and they treat me very well.
IL - 2360 Ogden Ave, Downers Grove - 4/28/12
Great job and very friendly. Everything from the estimate process to the rental car was smooth. Work finished on time just as promised. Thank you.
IL - 2360 Ogden Ave, Downers Grove - 3/4/12
I am very pleased with Gerber Collision in every way! The facility was very clean; the assessor, Elise, was meticulous and thorough and answered all my questions; I had an appointment time and was taken care of promptly. I decided to have some other work done at my expense at the same time. The end result was gorgeous!! Thanks again!
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