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Downers Grove, IL - 2360 Ogden Ave

 

IL - 2360 Ogden Ave, Downers Grove - 9/24/12

Gary was Awesome. He buffed out a paint scrape in 30 minutes of my arrival. Great service.

Pat M

IL - 2360 Ogden Ave, Downers Grove - 9/12/12

It turns out that my car was not as damaged as I thought, from a defective toll booth gate coming down on the hood of my car. Gary Wilmoth buffed the white paint (from the toll booth gate) from my black car as no charge to me. He was very professional and very helpful! I would use Gerber's services again, and would highly recommend Gerber to anyone needing repair service.

Jodi B

IL - 2360 Ogden Ave, Downers Grove - 9/7/12

It is so rare these days to find the caliber of service that was provided at this business. Every one i came in contact with in this shop was efficient, courteous, and skilled in their position. My car was delivered repaired clean and ahead of schedule. I highly recommend Gerber Collision andGlass.

Rose anne H

IL - 2360 Ogden Ave, Downers Grove - 9/6/12

To be honest, I rarely respond to surveys such as this one. However, given the experience we had with a recent repair, I felt it important to do so. In summary, our experience with Gerber was outstanding. Everyone we came in contact with were very professional and courteous. The communication through the entire repair process was clear and timely. Special kudos to Elise, she is an absolute pleasure to deal with.

Kevin D

IL - 2360 Ogden Ave, Downers Grove - 8/18/12

Our collision repairs were handled promptly by Tim Layne, the production mgr and his team. We were informed of needed repairs and costs plus given progress updates along the way. We will return to the shop in approx 60 days to recoat the vehicle for the paint protection package that was originally applied at the vehicles initial purchase. Tim and staff have reassured us this will also be handled efficiently and effectively in about 60 days when the new paint has cured. We are satisfied new customers. Thanks!

S A

IL - 2360 Ogden Ave, Downers Grove - 7/19/12

This Gerber location exceeded my expectations with their detail to service, professionalism, and keeping me informed during the entire process of the repair of my vehicle. Their completed work to my vehicle left it in showroom condition. I would definitely recommend this Gerber to anyone needing work to their vehicle.

Chris L

IL - 2360 Ogden Ave, Downers Grove - 7/6/12

Looks great; work done was completed with quality care. Detail taken care of if not satisfied. Very friendly service manager who listen to costomer to make sure the customer is pleased with workmanship. I'd give the service a 10 across the board....

Linda W

IL - 2360 Ogden Ave, Downers Grove - 5/17/12

"Gerber did an excellent job making extensive repairs to this rear-ended Cadillac DeVille. We were getting a real runaround from our insurance company and they seemed to be "changing the rules" over and over again. We did not trust them making decisions about our car or our title to it. When I called Gerber for help and explanations the excellent Jessica put me in touch with Gary Wilmoth, and he was able to help me analyze the situation and tell me what was going on with the insurance company. I trusted him immediately. He gave me a very good suggestion on how, for the time being, to take control of the repair from the insurance company and make our own decisions. He came up with a very much improved cost estimate based on our new assumptions. We went ahead with the work, and the car was repaired beautifully and ... economically (comparatively), and was ready only day over Gary's original conjecture as to how long the repairs would take. Everyone involved was very professional. Towards the end, Tim Lean was able to work out the exact delivery time and kept things in hand as the work finished up. My mother and I are delighted with the work that was done on the car and the professionalism on the part of the staff at all levels. Many thanks. Geoffrey Anderson" read more

Geoffrey (Ruth) A

IL - 2360 Ogden Ave, Downers Grove - 5/16/12

Very nice work. I have had work there before and they treat me very well.

Mark K

IL - 2360 Ogden Ave, Downers Grove - 4/28/12

Great job and very friendly. Everything from the estimate process to the rental car was smooth. Work finished on time just as promised. Thank you.

sherry h

IL - 2360 Ogden Ave, Downers Grove - 3/4/12

I am very pleased with Gerber Collision in every way! The facility was very clean; the assessor, Elise, was meticulous and thorough and answered all my questions; I had an appointment time and was taken care of promptly. I decided to have some other work done at my expense at the same time. The end result was gorgeous!! Thanks again!

Irene W

IL - 2360 Ogden Ave, Downers Grove - 2/25/12

Excellent service, called every day letting me know the status of my car and when I picked it up it was completely cleaned inside and out. I was reluctant to use Gerber and wanted to use a shop that I had work done at in the past but a friend of mine had a great experience with Gerber a few months ago and I'm glad I listened. I will use Gerber for all of my repair work from now on.

Bradley T

IL - 2360 Ogden Ave, Downers Grove - 2/1/12

"Dear Gerber Management, I have never taken the time to write a letter pertaining service provided to me from any establishment that I was serviced by. However, gerber and especially your Production manager, Ed Serat, took the time and gave me the service to me that was way beyond my expectations. He and Gerber should be congratulated for the empowerment you allow Ed to do his job, not only well, but beyond my expectations. I have been in sales all my life and I have heard Company slogans say to "under promise and over deliver" but Ed did exactly that. Thanks Again, Steve Babiarz"

Steve B

IL - 2360 Ogden Ave, Downers Grove - 9/27/11

I had a great experience. they were quick to assist me, very legit and professional. I was most surprised by how fast they were.both times-for my estimate (i walked in) and the turn around time for them to call me to set up an appointment. I was told to come in on a tuesday anytime of the day. i came in at 2:30pm, and though it was later in the day, they told me to have a seat and they would take care of my car...and only waited 0 mins! Very happy with the service and will come back (if I ever have to!) and will refer to my friends. Thanks!

Tushima J

IL - 2360 Ogden Ave, Downers Grove - 9/21/11

Gary was my service technician. He's great. He recognized me from previous times that I've been in the shop. Also, we had minor scratches on our Toyota 4Runner, and they appeared to require buffing out. Gary immediately took the truck to the shop and within 15 minutes, my husband's beloved truck was void of its scratches. Thanks to Gary, my husband will be a happy guy once again! Thanks.

Colleen K

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