Illinois Feedback
IL - 1880 La Salle Ave, Naperville - 7/28/25
The team at this Gerber shop is amazing: Jake, Klaudia, and Don. They helped me through a very difficult and stressful time with my Volkswagen Tiguan being damaged by a U-Haul. They answered all of my numerous questions on several different occasions throughout the entire process. You can't even tell it was damaged! It looks beautiful once again! Thank you for all you did to help me with my car and through this very stressful time in my life.
IL - 400 W Grand Ave, Elmhurst - 7/23/25
Service was excellent. I got into an accident where my bumper was damaged from a drunk driver. Once I dropped my car off I was immediately picked up to get into a rental. After my car was officially in the shop the team was constantly updating me on timeline and fixes that need to be made. I would recommend this shop to anyone in need of body repairs on their vehicle. Also they washed my car so it was sparkling clean when I picked it up.
IL - 1110 W Bloomington Rd, Champaign - 7/22/25
Everyone I interacted with was a pleasure to work with you. Outstanding customer service, coupled with tremendous results in a timely manner.
IL - 6200 Berkshire Dr, Crystal Lake - 7/22/25
Keigan at the Gerber in Crystal Lake, IL is a ROCK STAR!!! She and GM Nick kept me well informed about everything and Keigan anticipated every step and my every need. If only every employee could be like Keigan!! She is kind, polite, thorough, efficient, gregarious and she seemingly knows everything!!!! This location was slammed with customers, yet Keigan just smiled through it all and remained calm and professional and so very friendly!!! She made everyone there, including me, very happy to be a Gerber customer. KUDOS TO KIEGAN!!!
IL - 1110 W Bloomington Rd, Champaign - 7/21/25
Excellent work on repairing our bumper and side panel, work completed well within timeframe and kept us well informed of the whole process.
IL - 1001 Lee St, Des Plaines - 7/18/25
Took a little longer than expected due to parts being delayed the overall job was spot on the car looks amazing good job
IL - 2170 Oakland Dr, Sycamore - 7/18/25
Excellent service from start to finish.
IL - 3518 W 63rd St, Chicago - 7/17/25
These people went above and beyond anything I could have asked for. They called me any time there was an update and had my car done in 2 weeks which is great timing considering all the craziness in the world with shipping and handling stuff. The girls at the front desk always answer or call you back. Jorge, the estimator was amazing with every phone call explaining to me what I needed to know. Great place to take your car for any repair!
IL - 400 W Grand Ave, Elmhurst - 7/16/25
If I could give this location 10 stars instead of just 5 I would. Dominic K. and his team are outstanding! He called to inform me every step of the way to let me know what was going on with my Kia repair. The car looks great and the inside was also cleaned. Just amazing work and outstanding customer service.
IL - 3425 N Halsted St, Chicago - 7/16/25
Irene and arturo did an excellent job with my car . Thank you very much I will recommend this place to everyone .
IL - 1001 Remington Rd, Schaumburg - 7/14/25
I had a fantastic experience with Mark L. for my Kia Soul 2016. From the moment I arrived, the service was professional, honest, and efficient. They quickly diagnosed the issue with my car and clearly explained what needed to be done. The work was completed on time. It's hard to find service you can truly trust, but I feel confident returning here for any future service. Great work, fair prices, and excellent customer care!
IL - 2321 Lakecrest Dr, Pekin - 7/12/25
I was beyond satisfied with the repair work they did on my Ford Escape. It was good as new when they finished with it. I was treated very kindly from the office workers to the shop from start to finish. I will not have a problem referring Gerber Collision to anyone. Thank You, Gerber Collision.
IL - 1493 N State Rte 50, Bourbonnais - 7/9/25
Donnie was thorough in explaining what he was going to do. Received updates on car. Very nice service, car looks good
IL - 2360 Ogden Ave, Downers Grove - 7/2/25
The entire experience at Gerber Collision & Glass (on Ogden in Downers Grove) was fantastic and far beyond my expectations. They made the process easy and stress free as it could be from the moment I called and reserved a time to drop the car off through pick up about 4 days later. Every member of the staff I interacted with was great but in particular I'd like to commend Jacob, who was assigned to handle my claim from start to finish. He explained exactly how the repair process would play out and instilled confidence that the work would be done flawlessly (which it was). Jacob could not have been more professional or easier to work with. I am not one to post reviews often but I highly recommend Gerber to anyone needing collision repair!
IL - 6801 Mill Rd, Rockford - 6/26/25
?????????? I recently had the pleasure of working with Gerber Collision after my trustworthy car insurance company recommended them, and I couldn't be more thrilled with the experience! From start to finish, their phenomenal communication made the entire process seamless and stress-free. The customer service was truly excellent-every team member I interacted with was patient, genuine, respectful, and kind. This type of service is rare these days. It's been a long time since I've had the pleasure of experiencing this 5+ star level of customer service. They genuinely care about their customers and go above and beyond to ensure satisfaction. I appreciated the personal and electronic updates on the progress of my car, which kept me informed every step of the way. They even handled my car rental, making it incredibly convenient for me during ... read more
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