Downers Grove, IL - 2360 Ogden Ave

IL - 2360 Ogden Ave, Downers Grove - 2/27/13

I'm impressed with the speed of completion, quality of repairs, and professionalism of the staff! I've brought cars to this gerber 3 times in the past few years, and will continue to return here in the years to come.

Daniel R

IL - 2360 Ogden Ave, Downers Grove - 2/27/13

Gary Wilmoth was very friendly and helpful to me. I had a minor question and he was straight forward told me what i needed to know. when i get the courage to spend the fee on my car i will most likely be back.

Kathryn G

IL - 2360 Ogden Ave, Downers Grove - 2/8/13

Josh was very helpful and kept in close contact with us while my car was in their possession. He went above and beyond by having my car ready 3 days before the promise date. Also, when I went to pick up my vehicle and noticed damage that was not fixed Josh ordered a new mirror for me and had it painted when he didn't have to. Great service!

Carol K

IL - 2360 Ogden Ave, Downers Grove - 2/7/13

The work done was great, however, some new noises are heard at odd times during drive.

Bhupendra R

IL - 2360 Ogden Ave, Downers Grove - 1/23/13

Very friendly service personel. The job was done when promised. I have no complaints. I especially enjoyed getting the updates during the repair via text

Robert B

IL - 2360 Ogden Ave, Downers Grove - 1/22/13

"Timothy Layne, Production Manager, at the Downers Grove facility provided warranty service that was beyond compare. Our car had substantial collision repairs done over two years ago. We encountered a problem with the drivers side door handle, and received a quote for repair from the dealer that seemed unreasonable. I called Gerber to see if this part would be covered by the Gerber Guarantee. Initially, I found out that this part was not replaced during our previous collision repair, so therefore, not covered by the warranty. Tim followed up with me a short time later and said that they would replace the part, " I just don't like to see people being taken advantage of - the repair/replacement quote the dealer gave to you was completely out of reason" Tim went out of his way to provide superior service. He is an asset to ... your organization and deserves recognition for this top notch service. Thank-you Tim." read more

Beth M

IL - 2360 Ogden Ave, Downers Grove - 1/21/13

I would like to thank the team at Gerber (Downers Grove). From start to finish this process was as good of an experience as you can have when getting your car fixed. The team gave me a quick estimate, communicated status every couple days, and delivered 2 days early. They were very professional, courteous, and all around nice. The work done on my car was done to the highest standards. Getting your car repaired after an accident can be very intimidating, it is great to work with a team that takes the anxiety out of the process. Thank you!!!

Marc S

IL - 2360 Ogden Ave, Downers Grove - 1/19/13

Service was excellent. They kept me informed every step of the way of what was being done. Everyone was knowledgable and courteous. Would definetly recommend Gerber to anyone needing collisione or glasss repair!

Linda R

IL - 2360 Ogden Ave, Downers Grove - 1/16/13

I am writing this today to share my unexpected, but wonderful experience at the Downers Grove, IL location yesterday. After a long day of work, I had accidentaly shut my care door on one of the pylons in the parking garage, which caused the bottom corner of my door to bend out. I drove straigt to Gerber Collision because I was familiar with the area, and hear the radio ads all the time. My intent was to obtain a quote, and was not going to involve the insurance company. The estimator assigned to my car was Gary Wilmoth. Gary had initially said in order to get the door perfect again, it would require repainting the door, etc. I had said my initial goal was just to get that corner bent back so that no one would cut themselves walking by my car. He asked me to wait a few moments, and then took me back to my car. I was amazed to see that the ... car was fixed! There is a little crease were the door had been bent, but it was put back in place and was hardly recognizable. I had asked Gary how much this will cost, and he told me it was no charge. I cannot tell you how much this turned my day from a nightmare to one with a good ending. If I am ever in need of repair work done on my car, I will absolutely bring it to Gerber. I want to thank Gary for his superior customer service, and recognize his efforts for his commitment to excellence. read more

David W

IL - 2360 Ogden Ave, Downers Grove - 1/14/13

Gerber's work was professional and timely and I would use them again if necessary and recommend them to others. Josh was especially informative during delivery of my vehicle.

David N

IL - 2360 Ogden Ave, Downers Grove - 1/9/13

I have only great things to say about my experience at Gerber. The people were professional and courteous, and my repair service was quick and thorough. Gerber even fixed a loose plastic panel at no extra charge. I also had several update calls, so I knew exactly what was happening with my vehicle. In addition, Gerber made dealing with the insurance company and the rental car company a seamless transaction. I hope I don't ever need collision repair again, but if I do, I will definitely take me vehicle to Gerber to take advantage of their superior service and lifetime guarantee.

Gwen N

IL - 2360 Ogden Ave, Downers Grove - 1/7/13

The vehicle was repaired beautifully and the car was left so clean

Bonita S

IL - 2360 Ogden Ave, Downers Grove - 11/25/12

These guys are fantastic. My glass top on my 2009 Coveete coupe came off of my car and was really scrached up bad, I went to several places to try to get it fixed. Everyone else told me that there was nothing that they could do. The guys and gals at Gerber Glass in Downers Grove were the only ones that said that they would see what they could do for me. When I came to pick it up. It looked like it was brand new. Fantastic job guys! You are real pros. No one does Glass Work better than you guys. I will recommend you guys to all of my friends with Corvettes to come to you guys.

Frank T

IL - 2360 Ogden Ave, Downers Grove - 10/25/12

I had the pleasure of having Gary Wilmoth come out to my vehicle to attempt to give an estimate. Upon arrival, he noticed that the damage was very very minor. Very nice guy who went above and beyond for me. The issue was solved in less than 10 minutes. By far the best experience I have ever had with an autobody shop and one of the best auto-repairmen I will probably ever meet in my life. I will most definitely refer people I know to Gerber Collision in Downers Grove, IL! :)

Norman K

IL - 2360 Ogden Ave, Downers Grove - 10/1/12

To management team, I recently was involved in a automobile accident and took my car to Gerbers for the repair work. I worked with Elise to get my estimates and repair work done and also set me up with a rental car. I am sending this e-mail to let you know that Elise is one of the nicest people I have run into. As you can imagine , an accident can be upsetting and cause a lot of stress. Elise took charge of the situation as soon as I brought my car in and took me step by step through the repair process. She contacted me twice to give me up dates on the repairs. Customer service like that is very nice to experience. When I picked up my car a man named Chris went over all the work that was done and some do's and don'ts about what I should do in the next month concerning washing and waxing the car. Again very professional and friendly. While ... I hope to never need your business again, If i do I will be sure to use Gerber because of people like Elise and Chris. read more

John A