Concord, NC - 6013 Victory Lane

NC - 6013 Victory Lane, Concord - 11/2/12

I just wanted to write this letter to express what an extreme pleasure it has been to work with Gerber Collision and Glass. April has been a joy to work with. She was friendly and showed genuine compassion for my situation. I do not have extended rental coverage on my insurance policy and April offered to provide a rental at no cost to me, fully paid for by Gerber Collision. Enterprise came and picked me up and I was on my way. The entire process didn’t even take 30 minutes. Needless to say, I was absolutely floored. Never in a million years would I have expected that level of service (and from such a large company) especially these days. It is good to know that there are still honest, genuine people running businesses who actually have their customers’ best interests at heart. I was obviously stressed and extremely worried after the ... accident, but I can honestly say that Gerber made the entire process as seamless as possible considering the circumstances. They provided grade A service from the start, even providing up to date information via text message for my convenience. April also contacted me by phone the day after my initial visit and provided my estimate down to the penny. She also told me when the parts were coming in and provided the approximate completion date. I then received another text updating the completion date by 2 days! At this very moment, my car is still in the process of being repaired, but based on what I have experienced from this company this far, I am more than confident that my repairs will be timely and my car will be as good as new . Please keep up the excellent work. You all really know how to ease a very difficult and stressful situation and make it better! read more

Shayla B

NC - 6013 Victory Lane, Concord - 10/18/12

"Dear Tawnya, Kevin & Aprill: To you and all the others at Gerber Collision who worked on my car, I give my heartfelt thanks for a job well done. Your dedicated commitment to delivering the highest standard of customer service and collision repair services is unmatched! I can well understand why BOTH my insurance company and the insurance company of the driver who collided with me use your company to do vehicle repairs. You have got to be the best repair facility in the Charlotte area - bar none. Tawnya: Thank you for your informative weekly calls during almost 6 weeks of shop repairs! You greatly reassured me. I always knew the current status and what to expect. I was grateful to be treated so professionally - as if I were very much a part of the repair process! Simply put... excellent customer service!!! I want to particularly ... thank you for arranging my transportation on the morning I flew into Charlotte (from the airport to your facility) so that I could most conveniently pick-up my repaired car! Kevin: Thank you too for being the one to meet me at the airport immediately on my arrival! I had never met you before, but almost at first sight, I knew that I was in good hands. And my first impressions were fully confirmed as soon as I laid eyes on my fully restored car. You did an impeccable repair job to my car! It's like nothing ever happened! (As you know my almost-new-car had been nearly totaled by a pretty violent hit-and-run collision... happily, now it's simply not possible to see or experience any evidence of damage.) Thanks also for calling me a day or so after I drove away from your facility to make sure there weren't any problems (and by the way, Kevin, I feel confident that at the time you called me ... Tawnya was just about ready to call me too... you barely beat her to it!). I'm pleased to confirm that, indeed, there are no problems... my car performed flawlessly during and after my 1,000 mile drive home. Aprill: Thank you especially for the rental car that I used (at no cost to me!) for the few hours it took to finish some unexpected last-minute repairs to mine. The thoughtfully provided loaner-car enabled me to visit a near-by friend who needed my help (and freed me from the inconvenience of having to wait unnecessarily at your shop). You did a superb job of "putting the customer first" and making sure that everything was managed for my convenience and satisfaction and I greatly appreciate it! In short, all three of you are part of a great team and doing great things. I could not recommend Gerber Collision more highly!" read more

David B