Concord, NC - 6013 Victory Lane

NC - 6013 Victory Lane, Concord - 5/16/13

Great collision repair. And really good communication from Kevin and Tawnya before and during the repair process. Gerber in Concord comes highly recommended.

Jerry Melvin F

NC - 6013 Victory Lane, Concord - 4/28/13

Great experience unbelieveable status updates across the duration of the repair. That's customer serivce!!!

Steve S

NC - 6013 Victory Lane, Concord - 4/26/13

Great service and professional friendly staff. Tawnya Stephen was great to work with during the process. I also appriciated that they worked well with Enterprise Rental - I was able to drop off the car at the Gerber site and they took care of the return which saved me time. Car looks great, congratulations on a job well done.

Steve K

NC - 6013 Victory Lane, Concord - 4/17/13

Very fast turn around time and everyone was very professional. This is the second time our company has used your facilitys. I am the com.parts manager for advance auto and will be recomending you guys to eveyone i know!! Thanks for everything

Jeff l

NC - 6013 Victory Lane, Concord - 2/17/13

Work done ahead of time expected. Very curtious staff. Was in and out . Great customer service was always kept in the the loop about my car.

Mark R

NC - 6013 Victory Lane, Concord - 1/31/13

The staff was very friendly and helpful. The car looks great! I would recommend Gerber Collision to my friends and family.

Rafael P

NC - 6013 Victory Lane, Concord - 1/21/13

Great people to work with and ALWAYS DO A GREAT JOB! Thank you Kevin and April!!!

Jerry K

NC - 6013 Victory Lane, Concord - 1/3/13

This was my second time using Gerber Collision.. Both times at the same location in Concord. The service has been outstanding from the Front Desk, Tonya, to the finished product. Tonya knows all the aspects to make everything run smoothly on the customers end. She took car of everything and kept me informed. The car was in excellent condition both times. Clean, actually spotless, and the repairs were outstanding! This is one of the best Customer Service locations in any industry I've had to deal with.

Harriet L

NC - 6013 Victory Lane, Concord - 12/18/12

Very impressed with the overall service. Tawnya Stephen answered all my questions, kept me updated on the status of repairs bi-weekly and personally inspected my 2013 Dodge Journey with me after the repairs were completed and made sure I was satisfied before I left. The collision repairs were complete within the time frame (1-week) as Tawnya stated. I have told others about the freindly, professional service I recieved.

Michael W

NC - 6013 Victory Lane, Concord - 12/12/12

When I brought my car into Gerber I was pretty much missing the right side of my car and had stuff hanging everywhere. When I picked my car up you could not even tell anything happened. I was very pleased with how it turned out and they even washed it for me. Mrs. April and Mrs. Tanya had excellent customer service and kept me updated. I was also pleased with how fast the repair guys were able to get it done. Thank you

Jonathan N

NC - 6013 Victory Lane, Concord - 12/12/12

The staff at Gerber Collision were extremely helpful. My car was vandalized and needed approximately $2000 worth of repairs. The staff took care of setting up a rental car for me, handled talking to my insurance company to approve repairs, and were able to fix the damage quickly. You cannot tell that any damage occurred. They even vacuumed and cleaned out my car. If I ever need repairs again I will definitely return to the Concord, NC Gerber Collision. I will definitely be recommending them to friends as well! They are fantastic!

Kaela L

NC - 6013 Victory Lane, Concord - 12/6/12

Excellent service is always provided by Kevin Schoolcraft. My score for Gerber is by far a "10!"

Kim F

NC - 6013 Victory Lane, Concord - 12/3/12

Communication throughout the entire process was top rate! I was kept informed on the target date, the unanticipated cause of delays and the revised completion date on a constant basis. The car was cleaned and ready for pickup when I arrived.

Dave E

NC - 6013 Victory Lane, Concord - 11/26/12

Hi Kevin, With all the craziness surrounding our move to Pennsylvania...getting here just in time to get hit by the hurricane, lose power and water for a week and doing all the busywork involved in changing addresses, automobile title, tags licenses, etc. I have been remiss in sending you a thank you. Sorry for the delay. When Karen's car was hit by a runaway truck just 5 days before our scheduled move, I was beside myself trying to figure out how I was going to move the items slated to go in the car and how I was going to retrieve the car after it was repaired. You solved all of those problems for me. We brought you a car on Monday, October 22nd with a drivers door that needed replacing, a left front quarter panel that needed repair, front post and center post also needed to be fixed. I have to believe that most if not all body shops ... would have told me that the car would be ready in 2 or more weeks. That would have been devasting because we were closing on our house on Friday October 26th and driving to PA. Fortunately for me your company is not a typical collision company. You and all your people jumped through hoops and pulled off a miracle for which I will always be grateful. You gave me back my wifes car on Friday october 26th...FIXED! I told my Nationwide agent ( Paul Mears in Valdese, NC) about what you did and asked that he relay that info to Nationwide. They need to know about a company like yours. Karen and I were able to make the trip to Pennsylvania ( a move that will have us near children and grandchildren) on schedule, only because of the hard work and dedication of you and your entire team. By the way, before I left I told all my friends ( who reside in your area) about your company, so that if they ever have a need, they will know to call you. Thank you again and please thank your entire team for me. YOU GUYS DELIVER! You did great work and you did it faster than we had a right to expect. From my family to yours... Have a Merry Christmas and a healthy and prosperous New Year. Warmest regards, read more

Bob F

NC - 6013 Victory Lane, Concord - 11/21/12

Could not have picked abetter place to get my car done. The young lady Aprill was just great the service was done when she promied it the car repair where perfect. Will be more than happy to recommend this shop to anyone in fact have already done so to a guy I work with.

Bill C