Yuma, AZ - 3260 S Arizona Ave

AZ - 3260 S Arizona Ave, Yuma - 1/30/13

I retired 12/28/2012 I started and graduated 05/1976 since about then have been a member of management have worked with employees, other departments, agency’s,upper management and outside vendors have been trained, trained and practiced customer service for over 30 years. Your crew at Gerber Collision and Glass in Yuma, AZ under Jordon is outstanding I feel this is one of those rare times when you get the perfect mix of people, personalities, perfection and dedication and it shows. You should extremely proud and honored that these people work for you. You can offer promotions or price deals but unless you have a grew like this it won’t matter. It’s about bringing customers back and sending them away happy. Happy enough to pass on positive feedback. These people am sure rank at the top over the last 6+ weeks I have noticed the following ... with them: 1. The phone answering manners is perfect 2. Very reliable they do what they say don’t promise what they can’t do 3. Listen to customers 4. Deal with complaints as if it was theirs 5. Be helpful- even if there seems to be no profit in it 6. Great personnel skills 7. Great group dynamics 8. Doing something extra, which is so appreciated ( example: telling a winter visitor best Mexican food in town) If your goal as a company is to build customer loyalty you did with me. This is a small town was taken back when Geico sent me to you because you are the new guys in our town, felt I didn’t use the home town places still do but you deserve a shot and have earned it. Would like you to let Jordon and his crew, who are always so nice to know from you how well they have done it would mean a lot In fact would love to see them on one of your pamphlets what a honor this would be for them. Will pick my car up in a few days just wanted to let you know “GOOD JOB”. read more

Debby B

AZ - 3260 S Arizona Ave, Yuma - 1/28/13

They. Were friendly all those that I talk to were Jordan, Kerri, and Tom they were a great help. They did a great job in repairing my back bumper and unseen damages from where I was hit. it was fun to Chet chat with them during the process. I would definitely recommend them and go back to them.

John G

AZ - 3260 S Arizona Ave, Yuma - 9/21/12

I was not sure of the quality of work because gerber is a some what new company in yuma arizona,but now that my vehicle is done i would definatly recommend Gerber to anyone that needs collision repair.They went over and above my expectations and my car came out perfect. Tom cockburn ,the manager, kept me informed all through the process and it was done in a timely manor. on a scale of 1 to 10, i would give them a 12.

james w

AZ - 3260 S Arizona Ave, Yuma - 8/7/12

The staff there were amazing from day one. My vehicle was declared total Loss and they went out of their way to gather my things and ship them to me so that i wouldnt lose some sentimental value items i had left behind. I highly recommend them if you are looking for good customer service and being treated better than just a number. Thanks so much for all you did!

Liz P

AZ - 3260 S Arizona Ave, Yuma - 7/23/12

Had a really good experiance, everyone was really friendly, great coustumer service , recomended to more people... over all i give Gerber a 10 they did a fantastic job

Aida N

AZ - 3260 S Arizona Ave, Yuma - 6/29/12

I appreciated the up dates & the professionalism of this establishment.

Karla I

AZ - 3260 S Arizona Ave, Yuma - 2/29/12

Thanks for the great repair on my truck door. you did a really good job and gave me excellent service. I especially appreciated the rental car you provide while my repairs were being made. a special thanks to Jesse Alvarez. I got several other estimates and your was the lowest. i will be sure to recommend your place.

Merry H

AZ - 3260 S Arizona Ave, Yuma - 1/13/12

Great Job!

Gustavo S

AZ - 3260 S Arizona Ave, Yuma - 1/13/12

Very friendly, accommodating, and personnal.

Mary Z

AZ - 3260 S Arizona Ave, Yuma - 1/13/12

very good service !

Don R

AZ - 3260 S Arizona Ave, Yuma - 1/13/12

You guys were very professional and courteous. Thank you for taking care of me!