Yuma, AZ - 3260 S Arizona Ave

AZ - 3260 S Arizona Ave, Yuma - 10/17/14

Once again, I am so greatly overwhelmed at the service I have received at Gerber Collision in Yuma, AZ. Last winter, I had a Toyota Highlander that needed a lot of work done. Gerber rolled up their sleeves and gave my vehicle the much needed help it needed and got me rolling back to New York with no problems. I live in New York, and because of all the rock salt damage the winters had done to the underbelly of the vehicle, I decided to trade the car in after 217,000 miles for a new Nissan Versa Note. Much smaller vehicle but much better for my needs. I came back to Yuma this September as a Seasonal RN at the hospital driving my new car, pretty darn sure I would not be needing repair services for the car for many years. I was totally mistaken! I was rear-ended and had extensive damage done to my new car! It was the other fella's fault, so ... coverage on repairs would be no problem. But here is where the extraordinary service at Gerber Collision comes in. I was having trouble getting the car towed to the shop as the insurance company of the other driver kept delaying the process and told me that I would need to keep my car parked at the gas station that I was waiting at over night. Absolutely not an option! I called Betty at Gerber Collision and she said, "Lisa, sit tight, I will have a tow for you in the next 20 minutes." True to her word, their tow truck was there in 15! I was so happy! Long story longer, Gerber got right to work on getting the estimate to the insurance company and began work immediately. Jordan and Adam had continued to keep me up to date with all of the progress, and have called me just to check if I am doing okay after the accident. When I was not 100% pleased with the rental car that the insurance company provided, Jordan personally emailed the rental business to ask for a better fit for me as soon as they had one. I got it the next day! I am so pleased, and I am saying from the bottom of my heart that I am truly blessed to have a business like Gerber who is truly concerned about the customer. I am their priority and I KNOW that! Jordan, Adam and Betty, along with their whole service crew take the time to get to know me on a "friend" level, and make sure that I am safe, happy, and secure as well as being very informed every step of the way. I even called the insurance company that is paying for this to let them know that they need to be sure to refer any accident claims over to Gerber, as they are the top notch company all the way around! read more

Lisa S

AZ - 3260 S Arizona Ave, Yuma - 9/25/14

Gerber serviced my car from a hit and run. I was very upset that this happened, and I knew that it would be a process to take care of. My insurance took care of finding a repair shop; Luckily, they chose Gerber. From the start, the General Manager, Jordan, called me to let me know they had received my car and the next steps. He also mentioned to me that they would follow up with me on the progress of repair. This team really did stick to their word. They called me for any update and before letting me go , they made sure I didn't have any questions. This was so awesome. Their service far exceeded my expectations. When I received my car back, it looked like nothing ever happened; even a little better. Thank you to this team for you service. Much appreciated.

Isaac A

AZ - 3260 S Arizona Ave, Yuma - 9/23/14

My experience was pleasant, I like the fact that I was updated on the repairs of my vehicle.

Chayne J

AZ - 3260 S Arizona Ave, Yuma - 6/20/14

Gerber Collision did an awesome job on our 2010 Dodge Journey! It was like going to the dealership and picking up a brand new vehicle. Customer service was fantastic! I'd recommend them to anyone. Thank you Gerber Collision!

Christine P

AZ - 3260 S Arizona Ave, Yuma - 4/30/14

These people were extremely kind to me. My husband was in the hospital and I had to take care of this accident myself. They helped me arrange for a rental and they kept the car as long as they said they would. The car looks like brand new. I am very pleased with their work.

Judy H

AZ - 3260 S Arizona Ave, Yuma - 4/15/14

Very professional and friendly. Took me to the rental car agency and kept me up to date on progress of repair. The finished work was great!

Ron M

AZ - 3260 S Arizona Ave, Yuma - 3/26/14

Fast and excellent customer service, i am very satisfied with their services!

Cecilia S

AZ - 3260 S Arizona Ave, Yuma - 3/19/14

Excellent customer service and honest low prices. Very satisfied with how my car looks and the entire process of estiamation, scheduling of service, free renatl car, and pick up of my vehicle. Thank you the the wonderful staff at Gerber Collision and Glass. You all deserve an applause. Will highly recommend. Thank you!

Nataliya B

AZ - 3260 S Arizona Ave, Yuma - 3/18/14

I am a traveling nurse. I came out to Yuma from Upstate New York and needed to have some honest advice on repairs that my Toyota Highlander needed. I have had this vehicle for over nine years and have put over 208,000 miles on it. I will admit, I am not very car-savvy, and I really needed a shop who did not take advantage of a "single, naive woman". One of my fellow nurses suggested I try Gerber collision after I had gone to another garage who really had me stressed with all of the repairs that they "insisted" that I needed done. Gerber went over my car with a fine tooth comb, and took the other estimate and reduced the finds to a third of what was needed! They did the work so quickly and completely and explained to me everything before they did it. NOT ONLY THAT.... They GAVE me a rental car at NO CHARGE while they ... worked on my car! A few days ago, I went back to have them check on a couple of things that I was hearing and also have a cabin filter replaced. Again, they gave me a free rental car, and checked over everything again to sooth my nerves. I went to pay for the bill and was given a wonderful gift... "oh come on, Lisa, the filter was only 8 bucks and it was our pleasure to check out the car to be sure you will make it back to New York safely. You don't owe us a dime. Now go on and get out of here and have a great rest of the week!" What a wonderful place! I TOTALLY recommend Gerber for anyone, especially us with not a lot of car knowledge, to come and get fantastic customer service and peace of mind to know your vehicle will be safe and serviced perfectly! read more

Lisa S

AZ - 3260 S Arizona Ave, Yuma - 3/17/14

The personnel and service was excellent. the manager, Jordan, has excellent customer relations. the work was done to my satisfaction.

Lewis M

AZ - 3260 S Arizona Ave, Yuma - 3/10/14

The most thorough people ever. Good at keeping you informed as to how things are progressing. Also, very polite and personable people in their employ. Such good and fast service!!!!!!!!!!

Edward L

AZ - 3260 S Arizona Ave, Yuma - 2/14/14

I like how the insurance, auto rental and body shop are all in one place. The service was fast and efficient. I got called and informed every step of the way. The body work was good. The Geico guy was good. the Customer service at the front counter was friendly.

Rodney H

AZ - 3260 S Arizona Ave, Yuma - 2/13/14

" You guys are Awesome"

Eric M

AZ - 3260 S Arizona Ave, Yuma - 1/10/14

I was met with professionalism first class from the beginning until the end of my experience at Gerber-Yuma. It is not pleasant to have an accident of any type so a person just wants to get beyond it. I feel at Gerber they made me comfortable and important as a customer. They took care of my problem with great expediency and did what they promised. Very refreshing these days! Thank you to Tom especially and the receptionist and to the driver that took me home. He was so friendly and nice, shook my hand at the end. Everything was such a good experience. Thank you, Gerber!

Lorraine S

AZ - 3260 S Arizona Ave, Yuma - 12/2/13

Service was fast and accurate, and the price was exactly what they quoted. Will definitely use this collision center again in the future and recommend to others.

Joseph D