Washington Feedback

WA - 365 Rainier Ave N, Renton - 1/11/11

Customer Service and workmanship is excellent!

Matthew O

WA - 1700 137th PL NE, Bellevue - 1/7/11

After my wife and I had some work done on our Mustang last year, we were very pleased with the service we received and had filled out a lengthy testimonial then. Well, in November, of all things, while driving through eastern Washington, I hit a wild turkey. Back to Larry at the Bellevue store for more repairs. Not only did he get my Jeep back on the road and looking brand new, but even buffed out a new spot that my wife had put on the Mustang after they had fixed it. They go above and beyond what you would expect anyone in the service industry to do. I highly reccomend them! Thanks Larry and crew, your awesome!!

Shaun G

WA - 365 Rainier Ave N, Renton - 1/7/11

Fast easy and no worries.

Audrey B

WA - 14201 NE 190 St, Woodinville - 1/7/11

Jennifer and Gerber collision were wonderful. It took awhile for the repairs to be done....no fault with Gerber but Toyota. Jennifer kept us appraised of any and all changes. We felt the knowledge from her was anxiety reducing during the long ordeal of waiting for parts from TOYOTA! Finally our truck was repaired and we had a full accounting of all that had been done. Thanks Jennifer and Gerber

Judy Z

WA - 1124 Carpenter Rd SE, Lacey - 1/5/11

I have taken both of my vehicles to the Lacey, WA location one for a major repair, one for a minor paint scratch. The major repair was my husband's truck while he was overseas. Jesse called me every week with updates and e-mailed pictures so I could keep my husband in the loop. The truck looks great and runs like new. When I scuffed the paint on my car, I brought it straight to Gerber and they took care of it faster than I ever expected. Thanks so much, Gerber! Great service, great workmanship, happy customer :)

Molli P

WA - 14955 NE 90th St, Redmond - 1/5/11

The service at this place is amazing. My BMW had a leak and we thought we knew where, we brought it in and before they decided on what needed fixed they did a bunch of testing just to make sure. After doing a bunch of testing they set us up for an appointment and gave us an amazing deal (25% cheaper then I thought it would be). Their customer service is amazing and the repairs they did are fantastic. Numerous co-workers have recommended this shop and so do I. They even cleaned the car. :)

Michael L

WA - 1700 137th PL NE, Bellevue - 1/4/11

My brand new car was rear-ended. Gerber came recommended and did a fantastic job... it looks as good as new. And they called me periodically to let me know how it was going which was extremely reassuring. Throughout the process they were extremely friendly and I felt like I was well taken care of. I'd recommend them to anyone.

David H

WA - 365 Rainier Ave N, Renton - 1/4/11

I experienced very good and prompt service especially so close to the holidays. Jimmy La and the rest of the staff were informative and I enjoyed dealing with them. Thank you Jimmy!

Sherry Z

WA - 365 Rainier Ave N, Renton - 1/3/11

I just want to thank you and your team for the great job you did on my company vehicle, it looks great and even though we had a very minor issue, you and your team took care of it very quickly and to my great satisfaction. I would like to point out that your detailer, who came and picked me up was very professional and I was impressed by his attitude. I can’t remember his name but he was a young kid, said he details the cars and moves them around in the parking lot. Please pass on a big “thank you” and “great job” to you and your team.

Steven G

WA - 1700 137th PL NE, Bellevue - 1/2/11

The service and customer experience was excellent, better than expected, and they went out of their way to please us. We are satisfied customers.

Esther C

WA - 1700 137th PL NE, Bellevue - 1/2/11

The service and customer experience was excellent, better than expected, and they went out of their way to please us. We are satisfied customers.

Esther C

WA - 1700 137th PL NE, Bellevue - 1/2/11

The service and customer experience was excellent, better than expected, and they went out of their way to please us. We are satisfied customers.

Esther C

WA - 14201 NE 190 St, Woodinville - 12/19/10

The estimator and repair coordinator was very proficient and professional. She handled all interactions with insurance adjuster in an expedient and productive manner. I greatly appreciated the frequent emails from her which provided updates to me on the progress status on the repair of my vehicle. The repairs were done in a very timely manner and with a high degree of quality. Thanks Gerber!

Steve

WA - 1124 Carpenter Rd SE, Lacey - 12/14/10

Gerber Collision in Lacey, WA made a speedy appointment for a vehicle repair (body damage). The rental car was waiting for me. They called to inform all along the way. They notified me to pick my vehicle up. They opened the shop to allow me to receive my vehicle after closing and helped me transfer my belongings to my vehicle. They definitely went above & beyond in the service they provided. My vehicle looks great. Thank you!

Candace S

WA - 365 Rainier Ave N, Renton - 12/13/10

Thanks! I appreciate the high quality of service Gerber provides!

Judy O