Tempe, AZ - 1841 E 3rd St
AZ - 1841 E 3rd St, Tempe - 9/3/18
I can't say enough good things about these guys. I walked in the front door and Dave S the General Manager was there and visited with me. Even though he was extremely busy Dave took the time to explain all the details about my vehicle and the repair process. Later I found out that it was his anniversary, but he still treated me like I was the most important person at the time. He patiently listened while I explained that I bought the truck 3 weeks ago, it was 15 years old with 39K miles and still looked brand new. Now my insurance company wants to total my "new" truck. I'm kind of high maintenance and have a lot of questions. Even after our original meeting I emailed Dave with several questions, he responded very quickly to every email. I hope like Hell you are never unfortunate enough like me to get hit by another vehicle with ... a driver that is 25 years old, under the influence of alcohol and drugs... in a borrowed car with NO insurance...but if you find yourself in my predicament I hope you are lucky enough have your vehicle land in Dave's hands... you will be well taken care of. Thank you for your time Dave and I'll keep you updated on the progress of my "new" Ford Ranger prerunner. read more
AZ - 1841 E 3rd St, Tempe - 12/29/17
I am so impressed with this company this location. The people at the front are absolutely professional, the best customer service I have seen in a very long time. ( And I am in customer service) From the first day until the last they were so nice and professional, from the gentleman that drove me to the rental car place, to the gentleman who took the pictures, to the young lady at the front desk. Absolutely so happy with the service, work and customer service. I would absolutely recommend this location and business. 10's all across the board. Word's can't express the happiness. Thank you Gerber
AZ - 1841 E 3rd St, Tempe - 12/13/17
1. Jasmine is the 'face' for Gerber at this location. Polite, keeps eye contact, answers questions, sensitive to customer stress. 2. Alex did the estimate, quiet calm, answered questions. overall good customer information over the phone, polite and not rushed dispite the lateness of the hour on a Friday. 3. responses re:rental, time of pick up, etc. quick and efficient and polite please do not ask for eval on cell phone, the phone is very old and gets blown away. regards
AZ - 1841 E 3rd St, Tempe - 11/2/17
Excellent customer service and very detail oriented
AZ - 1841 E 3rd St, Tempe - 9/23/17
My name is Nyi N., I went there to get repair done for my Toyota Corolla 2013. I got a new front bumper and i was going to rate 4 stars because I drove a couple days after I picked up my car and the fender liner was loose and poped out when I was driving on freeway. So I went back to the shop and get it fixed for free. Sean was very nice and professional. I supposed to picked up my car in 4 days but he emailed me saying "sorry, the part that we ordered is alittle Delay". So he extended my rental for a week. I like when people are nice. 5 starts
AZ - 1841 E 3rd St, Tempe - 9/8/17
After my experience here with Sean and the rest of the amazing team I would not even consider going to another shop again. They have my business as long as I live anywhere close to this area. Could not have had a better experience with this team. I thought going in that since it was through the insurance it might not be the best, but I was wrong, They are FANTASTIC! I also had a very tough paint to match and it looks flawless.
AZ - 1841 E 3rd St, Tempe - 9/2/17
Friendly people, great job, even came in on a day they were supposed to be closed (Sat before Labor Day) to finish my car before the weekend. The only reason it took quite some time was the Insurance Company, would go back to them anytime
AZ - 1841 E 3rd St, Tempe - 7/14/17
these people hands down the best at what they do.......took care of my car and made it better than I expected ....... beautiful car now and much better than even before accident and damage ...... much trust and kindness shown me by all at this shop.....thanks for being there.....
AZ - 1841 E 3rd St, Tempe - 2/24/17
I took my car in a few days ago to get my bumper fixed from an accident that was not my fault. It was an inconvenience but not a big deal and Gerber really made my experience a very positive one. Everyone I talked with (nice woman at the front desk, Adrian (sp?), and the man who drove me home) were all extremely nice and professional. I appreciated the daily text messages regarding how my car was coming along. I also appreciated you guys cleaning the inside and outside of my car, I did not expect that and I was happily surprised. I take my pride in my car and appreciated that you guys treated it with respect. I just wanted to let you know that you guys are going above and beyond and I will definitely recommend you to my friends and coworkers. Hopefully I will not need your service in the future but if I do, I will definitely be coming ... back to Gerber on 3rd Street. read more
AZ - 1841 E 3rd St, Tempe - 1/3/17
Every part of the experience was top notch. Service was great I came in on a Saturday and they were able to help me out by taking pictures to prepare an estimate. During the repair period I was regularly updated on the status of my vehicle and Jasmine was extremely nice/helpful. I would definitely recommend this location. Not only does my car look brand new, but it was returned washed with the wheels polished. Keep up the great service!
AZ - 1841 E 3rd St, Tempe - 8/22/16
5 Stars -ENTIRE STAFF FANTASTIC -had a fender bender and my car is looking good and the staff was wonderful!!!!!!
AZ - 1841 E 3rd St, Tempe - 6/22/16
Gerber Collision was very fast at repairing my vehicle...took 2 days.. Friendly staff.. and also detailed vehicle.. I highly recommend this place. Thank you all for your generous help.
AZ - 1841 E 3rd St, Tempe - 4/5/16
Quick appraisal and only took two days for repair. Office staff very friendly and courteous. This was my family's third experience with Gerber and we're very pleased with the service and quality of work.
AZ - 1841 E 3rd St, Tempe - 1/6/16
I worked with Corey on damage to my car when someone backed into my car. He was very friendly and professional. It did not take very long and everyone was really helpful, even with getting me a rental car. I would highly recommend them!
AZ - 1841 E 3rd St, Tempe - 12/20/15
You are the Best!!!!
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