St Augustine, FL - 2120 State Rd 16
FL - 2120 State Rd 16, St Augustine - 11/27/18
I had a few issues with my car when being fixed however the manager was very friendly and helpful during it all.
FL - 2120 State Rd 16, St Augustine - 11/19/18
Quick, professional, thorough, and definitely anticipates and responds to customer needs. The manager, front desk lady, & Jessie resolved a bad situation - I wrecked my wife's truck! Made it like new again. Thanks. I higly recommend.
FL - 2120 State Rd 16, St Augustine - 11/15/18
would rate them a ten if I could, had over $14.000 in damages, took a month by the time they received factory parts , but they kept me informed every day to the status and estimated date of completion, I did not have to call to find out anything.
FL - 2120 State Rd 16, St Augustine - 7/9/18
My truck driver door and lock would not work.. Could not unlock it or open it from outside or inside or with a key fob. I had to get in/out through the passenger side by crawling over the center console. Pretty tough for a 72 year old. Called Pop a Lock they couldn't help. Looked for a slim jim tool and couldn't find one. I drove by Gerber Collision and Glass on SR 16 in St. Augustine and thought, they would know how to get this open. I turned around at 11:50AM and drove up to their door. The hours on the front door said Saturday 7-12. It was my lucky day because I met Ollie who was trying to finish up something on the computer. I gave him my song and dance and he said, "let me see what I can do". This guy stayed 30 minutes past closing time from a long week and got me back into my truck. Never felt so good opening the driver ... door. If you've got a busted up car or need some glass you need to give these folks a shot. My wife has been there twice with excellent results, but nobody knew that when I took my truck in. Ollie wouldn't take any thing for the help or the overtime. Thanks Ollie. I took some donuts by there today cause it made me feel good. read more
FL - 2120 State Rd 16, St Augustine - 6/28/18
Thank you Ali. You worked with me so well and delivered what you told me what wouldbe done in a timely manner. Right on Ali!
FL - 2120 State Rd 16, St Augustine - 6/22/18
Not only did they do excellent work but the folks I dealt with Jessie& Anthony were very help full and pleasant. Would not hesitate to recommend them. The national lifetime guarantee Jessie made me aware of made it a no brainier to use Gerber
FL - 2120 State Rd 16, St Augustine - 6/15/18
FAST & FRIENDLY SERVICE. EVERYTHING DONE CORRECTLY IN AN EXTREMELY AND TIMELY MANNER. GREAT SERVICE STARTED WITH THE FIRST PHONE CALL I MADE! THANKS SO MUCH.
FL - 2120 State Rd 16, St Augustine - 6/5/18
Good customer service, good communication, nice people. The repair was done as expected; I would use their services again!
FL - 2120 State Rd 16, St Augustine - 1/25/18
The entire process was flawless. No one hopes to have to have their car in the shop for body work, but Gerber on SR 16 made it all very easy. Robin did a great with scheduling and paper work. Ali was very thorough in explaining the damage, the process and timeline. Our car was returned in excellent condition, wash, vacuumed and a day earlier than promised. Overall a very good experience!! Thanks to you all!!
FL - 2120 State Rd 16, St Augustine - 8/21/17
Am a USAA policy holdèr but RROGRESSIVE covered my damaged bumper repair when vehicle was hit while parked.This was 2nd experience with Gerber SR16 location in 90 days with situations where I was not at fault. Both Progressive (Richard in St Augustine and the agent in Ohio) and Dan & Robin at Gerber were terrific with their follow up & updates. Kudos to both groups.
FL - 2120 State Rd 16, St Augustine - 12/16/16
Gerber Collision is the best! Mr. Robert kept me informed and involved every step of the way. The repair was perfect! My experience was outstanding. Should I need collision repair again, I wouldn't think of going anywhere else.
FL - 2120 State Rd 16, St Augustine - 7/12/16
These guys are great. I stopped in with no notice with a passengers sides window that wouldn't work. They took care of me asap. Great service.
FL - 2120 State Rd 16, St Augustine - 5/2/16
I will always recommend this team. My car looks as good as new. Thank you Dan and team
FL - 2120 State Rd 16, St Augustine - 4/1/16
I would highly recommend this repair location. We had a Lexus RX repaired in the rear driver-side fender and they did an excellent job of repairing the damage and repainting the necessary areas. They then painted slightly outside the area to better blend the new paint with the original paint. Excellent job!
FL - 2120 State Rd 16, St Augustine - 3/18/16
Can't give enough praise to the staff at Gerber Collision in St. Augustine especially Robin the receptionist and Robert who handled all aspects of my repair with extreme professionalism.
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