Palatine, IL - 20338 N Rand Rd
IL - 20338 N Rand Rd, Palatine - 5/22/12
I was a stranger in a strange land (moving from Texas) who had allowed my cell phone to fall behind the dash board of my vehicle. I knew that it would take someone who could get the dashboard off and back on w/o damaging it. Joe was gracious and kind and had me back on the road with phone in hand in less than 15 minutes! He refused to charge me and even rejected my offer to buy lunch for the staff. he said it was their "good deed of the day"! Good deed indeed! I use no one but Gerber Collision now that we are moved into our new home in Lake Barrington IL.
IL - 20338 N Rand Rd, Palatine - 4/22/12
Great service provided at this facility! Joe Pyter made what, to me, was a catastrophy into a more pleasant experience. Joe kept me informed all through the repair process of my vehicle and encouraged me to call or stop by at any time if I had any questions and concerns. Joe is a true professional and a really good guy. When I came to pick up my vehicle, I was so unbelievably pleased at the workmanship and quality of the repairs that had been done. It looked brand new--just as it looked before my accident. I also must mention the customer service rep, June, who was the first person I spoke to after dropping my car off for repair. Not only was she sharp and really knew her 'stuff', she was also .one of the nicest, kindness, most compassionate people I have ever done business with. June, along with Joe Pyter, are truly one winning ... read more
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