Palatine, IL - 20338 N Rand Rd

IL - 20338 N Rand Rd, Palatine - 8/13/25

Fantastic as always; I will use no other shop!

Michael R

IL - 20338 N Rand Rd, Palatine - 7/29/25

It's not that often that I write a review. It's time consuming and it is rare to find a business that truly cares enough about the customer rather than the bottom line. The exact opposite is what I experienced when I went to Gerber Collision & Glass in Palatine. I have a 2022 Volvo and must have gone over a curb or hit a pot hole and, as a result, the rocker panel at the bottom of the car was pushed forward about 3/4". There was no concern regarding driving the car, it just looked bad. I brought the car to a Volvo dealership and was quoted over $1000 to fix it. The rocker panel purportedly needed to be replaced ($425 for the part), clips & fasteners and paint was almost $200 and labor another $450. Two months later I was passing a popular auto repair and collision center near the town where I live. I felt I had nothing to ... loose by asking for a quote to repair the damage. They said it couldn't be fixed, that too many clips and brackets were broken. They gave me a written quote which included having to get the $425 Rocker panel from Volvo, parts and labor...all coming to $1,089. Now for the rare part of this story. This morning I brought my car into Gerber Collision & Glass in Palatine. I told Chris, the manager, the history of what had happened and what others wanted to charge me. He looked at my car in the parking lot and said "Let me see what we could do." Less that 10 minutes later my car was done! It looked like new. I asked him what the charge would be and he said there wasn't any charge! What an unbelievable display of kindness. I don't know what Seco, the Gerber mechanic who actually worked on the car knew, that the Volvo dealership and local auto repair shop didn't know. Perhaps it was simply how to honestly treat another human being. Kudos to Chris, Seco and Gerber read more

Richard G

IL - 20338 N Rand Rd, Palatine - 4/29/25

Great Job!!! A+++

Tom R

IL - 20338 N Rand Rd, Palatine - 4/25/25

Had a great experience!

Mike K

IL - 20338 N Rand Rd, Palatine - 1/8/25

The staff at Gerber in Palatine, Illinois go above and beyond to provide excellent service. The body shop work is excellent, but most importantly the staff is friendly, accommodating with rides and rentals, and my car is always so clean on return. This was my third visit, and when you unfortunately have to repair your car, in my case only one instance was paid by insurance, at least you know you are getting your car back in perfect shape and you paid a fair price. I would highly recommend.

Kathy N

IL - 20338 N Rand Rd, Palatine - 9/24/24

Front Desk was friendly and efficient. Great communication from the "back-end" on the status of the repair. Excellent repair- like it never happened.

Earl R

IL - 20338 N Rand Rd, Palatine - 9/21/24

Fixed my car withn care. Would Recomend

William G

IL - 20338 N Rand Rd, Palatine - 6/28/24

My vehicle looked great when it was done. My vehicle was cleaned inside and out. I was kept informed during the process. Would definitely recommend. Thanks for the great job Chris.

Karen L

IL - 20338 N Rand Rd, Palatine - 3/21/24

I must say for my very 1st experience in a collision they made it SUPER smooth and easy. DOMINIQUE was Great and Chris was fantastic dealing with a minor issue I had.. highly recommend

Nancy C

IL - 20338 N Rand Rd, Palatine - 2/6/24

The car, once returned, was professionally cleaned and completed to my expectations. Although delayed a bit to painting time frame, my Chrysler 300 looked brand new. I appreciated the effort , but the time to complete and some of the messaging as to status needs to improve a bit. I do rate the service 5 stars and I would definitely refer others to this store. This is my second car repaired at this location and very satisfied with the service. Thank you !

Frank L

IL - 20338 N Rand Rd, Palatine - 4/11/23

I had a great experience with the repair shop. They kept me informed and provided updates throughout the repair process

Shakeel S

IL - 20338 N Rand Rd, Palatine - 12/12/22

Robert & Dominique were knowledgeable, friendly & professional. I would certainly recommend them to anyone requiring their services. A-1 !

Thomas S

IL - 20338 N Rand Rd, Palatine - 5/4/22

Robert was very helpful and cleaned the inside really good too. He even told me of a product that gets the stains out of my seats.

Linda H

IL - 20338 N Rand Rd, Palatine - 4/10/22

Very helpful staff, great communication and service! I am very happy