North Carolina Feedback

NC - 1140 US Hwy 70 SE, Hickory - 10/26/12

Did an excellent job. Got out some dents I hadn't even noticed and also cleaned the inside (and it needed it). Also finished before the stated time and gave great customer service.

Tom T

NC - 1140 US Hwy 70 SE, Hickory - 10/25/12

Dear Gerber Collision Corporation, I feel compelled to share with you what an incredible job your Hickory, N.C. location performed on my Dodge Caliber recently. I say performed because it was like a beautifully orchestrated seamless event in my otherwise hectic life (like a wonderfully performed flawless symphony). The first action on my part after the accident was to contact Gerber Collision for an estimate. They agreed to see my car the very next day. I was very pleased by the warm greeting Rashey offered me as soon as I walked through the doors. She seated me in the very clean waiting area and paged an estimator to come meet with me. The estimator, Lane, was very professional and knowledgeable of the damages and process I would be going through. The estimate process was very quick and clear. I contacted GMAC the next day and scheduled ... them to review my estimate. Mark Jewell with GMAC told me that I had chosen one of their direct repair shops and I would have no worries with the repair process….he was absolutely correct. When I called in to make my repair appointment, I was once again greeted by a very professional representative, Suni. She explained to me very clearly that I should bring my car in with the estimate GMAC had approved and they would start repairs right away. I was so impressed how quickly this was all coming together. On the morning I dropped my car off, I was greeted once again by a very professional and knowledgeable staff member, Tony. He gathered all my information, checked my car in, called for my rental, and had me back out the door in about 15 minutes….WOW. During the repair process, Suni informed me of the status like clockwork 2 times per week on the exact days and times I explained to her would be convenient for me. The information was well explained on my level (not too technical for me to understand). A few days before my scheduled time to pick up the car, Suni informed me the technicians were finishing up ahead of schedule….what pleasant news. The next day she let me know my repairs were completed. I arrived to pick up my car and once again I was greeted at the door by a different representative, the location manager Jerry Belk. He walked me out to my car, showed me the repairs, and once again explained to me in terms I could understand what was done to my car. I must say, this was the most impressive service work I have ever seen performed. It was like the entire organization worked flawlessly together. From the moment I walked up to the car, I could see how well the paint matched. There was absolutely no visible evidence the car had ever been wrecked. All the parts fit perfectly together. I just want to let you know, I have never been so impressed with how a group of people work together as a team. The entire group really knows their business. If I had to sum up my experience in 1 word….WOW! Sincerely, Angelina read more

Angelina C

NC - 1140 US Hwy 70 SE, Hickory - 10/23/12

Yesterday I picked up my 2004 Toyota Tacoma that Gerber had repaired for me. I just wanted to send you an email and say "Thank You!" Your professionalism and kindness throughout the repair process was greatly appreciated. I'm well aware that working with the general public can oftentimes be a headache; therefore I want to say that I am greatly satisfied with the repair's as we'll as impressed by your kindness and overall polite and courteous customer service that you gave to me!

Jeremy M

NC - 1429 Mechanical Blvd, Garner - 10/23/12

I was very pleased with my Gerber experience and will recommend their services to others,

Bridget C

NC - 2821 Capital Blvd, Raleigh - 10/20/12

Hi! I want to say thank you for the excellent service I received from your collision repair center. From the time I arrived to get an estimate, to the time I received my car fixed, your staff was very professional and prompt. It was interesting how I called one day to get an estimate, and because it was suggested that I talk to Cliff I did. Cliff was so helpful from the start. He immediately scheduled a time for me to stop by the shop. I arrived a bit early to my meeting, and even so he stopped what he was doing to provide me with the estimate that I needed. I brought the car to get it repaired and not only the staff did an excellent job, but also fixed the car earlier than it was promised! This is excellent customer service. Francisco Ojeda 6617 Winding Trail Raleigh NC 27612 RO Number 5010559

Francisco O

NC - 6013 Victory Lane, Concord - 10/18/12

"Dear Tawnya, Kevin & Aprill: To you and all the others at Gerber Collision who worked on my car, I give my heartfelt thanks for a job well done. Your dedicated commitment to delivering the highest standard of customer service and collision repair services is unmatched! I can well understand why BOTH my insurance company and the insurance company of the driver who collided with me use your company to do vehicle repairs. You have got to be the best repair facility in the Charlotte area - bar none. Tawnya: Thank you for your informative weekly calls during almost 6 weeks of shop repairs! You greatly reassured me. I always knew the current status and what to expect. I was grateful to be treated so professionally - as if I were very much a part of the repair process! Simply put... excellent customer service!!! I want to particularly ... thank you for arranging my transportation on the morning I flew into Charlotte (from the airport to your facility) so that I could most conveniently pick-up my repaired car! Kevin: Thank you too for being the one to meet me at the airport immediately on my arrival! I had never met you before, but almost at first sight, I knew that I was in good hands. And my first impressions were fully confirmed as soon as I laid eyes on my fully restored car. You did an impeccable repair job to my car! It's like nothing ever happened! (As you know my almost-new-car had been nearly totaled by a pretty violent hit-and-run collision... happily, now it's simply not possible to see or experience any evidence of damage.) Thanks also for calling me a day or so after I drove away from your facility to make sure there weren't any problems (and by the way, Kevin, I feel confident that at the time you called me ... Tawnya was just about ready to call me too... you barely beat her to it!). I'm pleased to confirm that, indeed, there are no problems... my car performed flawlessly during and after my 1,000 mile drive home. Aprill: Thank you especially for the rental car that I used (at no cost to me!) for the few hours it took to finish some unexpected last-minute repairs to mine. The thoughtfully provided loaner-car enabled me to visit a near-by friend who needed my help (and freed me from the inconvenience of having to wait unnecessarily at your shop). You did a superb job of "putting the customer first" and making sure that everything was managed for my convenience and satisfaction and I greatly appreciate it! In short, all three of you are part of a great team and doing great things. I could not recommend Gerber Collision more highly!" read more

David B

NC - 201 Maynard Crossing Ct, Cary - 10/18/12

The bumper work was completed on time and I like the work done. The bumper looks brand new. I got timely text updates as well as a phone call.

Jagan C

NC - 1140 US Hwy 70 SE, Hickory - 10/17/12

I recently had Gerber Collision complete some work on my vehicle. Just wanted to comment on the great workmanship I received and the timely job. I would like to like to thank my customer service rep. Suni Bumgarner, who understood the time table I was working with on my vehicle and was of great help!! Thanks! I look forward to bringing any future needs to your company.

Gary B

NC - 1429 Mechanical Blvd, Garner - 10/15/12

Excellent repair job. Excellent communication from company to customer. Excellent, cordial staff.

maureen V

NC - 255 E Parris Ave, High Point - 10/14/12

They were very polite and very professional with my husband and I. They also did a good job on my vehicle.

Andrea M

NC - 13516 Old Statesville Rd, Huntersville - 10/12/12

This was our second time using Gerber Collision. Everyone from the ladies at the front desk to the repairmen were always very helpful and considerate. Our vehicle looks brand new after having over $4,000 in damage. I even took my niece by so they could take a look at some scratches on her parents' vehicle before she had to go show it to Mom and Dad. They buffed it out and told her exactly how to take care of the paint on her own. She was thrilled and grateful. I have heard other wonderful stories about these folks and I will continue to tell anyone and everyone about them as well.

Julie C

NC - 8813 Ice Dr, Raleigh - 10/11/12

Work was done efficiently and communication was great. The vehicle looks great, thank you very much.

Cory P

NC - 8813 Ice Dr, Raleigh - 10/9/12

Victor and Tammy provided excellent customer service. Great job!

Harold B

NC - 2821 Capital Blvd, Raleigh - 10/9/12

The service was fast, and everyone i spoke to was friendly and chipper. the car came back looking better than it did before it was hit because they washed it! Loved Gerbers service!

Sarah S

NC - 212 Old Salem Rd, Morganton - 10/5/12

Great job! My car looked new! Very pleased with the bodywork and how clean the car was at pickup. I don't know how other Gerber locations add up, but this one, in Morganton, exceeded my expectations.

Chris W