North Carolina Feedback

NC - 201 Maynard Crossing Ct, Cary - 5/16/13

"If you can have a good experience after an accident, I did. Gerber did a great job fixing the damage to my van and working with me to only fix what needed to be done -- the vehicle is 9 years old with close to 150,000 miles and making it look "brand new" was not something I was willing to pay for. There were some necessary repairs that had to occur so that the new glass could be installed correctly and the quality of those repairs exceeded my expectations I had a big soft dent in the lift gate and now from 10+ feet away it doesn't even look damaged. I very much appreciate that Gerber was willing to do a "partial" repair to get me back on the road quickly. This saved me $900! I would HIGHLY recommend this Gerber location to anyone who needs collision or glass repair."

Cathy C

NC - 6013 Victory Lane, Concord - 5/16/13

Great collision repair. And really good communication from Kevin and Tawnya before and during the repair process. Gerber in Concord comes highly recommended.

Jerry Melvin F

NC - 111 Commons Dr, Mooresville - 5/16/13

Excellent experience. Amelia did a great job coordinating the repair of my Highlander.

Mike T

NC - 2821 Capital Blvd, Raleigh - 5/16/13

I would like to personally thank your great staff at Gerber and let you know what an incredible experience I had getting my BMW serviced on Wednesday, May 15, 2013. I have a 2002 BMW 330I convertible whose driver's side window would not lower. I talked with Jason Zander, who referred me to one of his shops at 2821 Capital Blvd in Raleigh, NC. When I arrived around 8:00, I was met by Cliff George, who greeted me with a great smile and said that Jason had already emailed him and he was prepared to diagnose and treat the problem. I left my car, and by midmorning Cliff called me to tell me that he had found the problem, that he would personally pick up the part and have it installed, and that he would have the care ready by that afternoon. How good is that! Sure enough, by 3:30, Cliff called me to say he had the window repaired, gave me the ... repair cost which was VERY reasonable, and told me that the car was ready to be picked up. Since I was at work, I asked Cliff if he could accept payment by phone and lock the keys in the car, and I would pick it up after work. He said that would be no problem at all, and he would get his office person to call me for billing instructions. A few minutes later, I received a call from a most charming female to get my charge card info. When I arrived at Gerber after work, the car was parked directly in front with all info and keys inside. All I had to do was sign a few forms, drop them in the drop-box, and drive away. In this day of lack of good service, no integrity, and price gouging, I would like you to know that I have had a fantastic experience at your service center, and I applaud your incredible staff for going beyond the call of duty to take care of my every request. Accolades to them and thanks to you for making it possible for them to give customers the highest possible service. I shall surely use Gerber for any and all of my collision and auto glass needs in the future. Please let Jason, Cliff, and staff know how much I appreciate their great service. Thank you for your time and attention. Joe Edwards read more

Joe E

NC - 3506 Bragg Blvd, Fayetteville - 5/15/13

We appreciate your time an effort in repairing my vehicle. It was a pleasure in doing business with you. Thanks for everything. Amanda Boykins.

Amanda B

NC - 13516 Old Statesville Rd, Huntersville - 5/14/13

I wanted to write an email to express how satisfied I was with Gerber collision in Huntersville. Unfortunately my wife filled out the survey and did not reflect appropriately what I thought of Gerber collision as I was the one who actually dealt with the claim in its entirety. I feel their customer service was excellent & their attention to detail was excellent. There was a minor hood issue after the initial repair but Ken was kind and accommodating with regards to the issue and it was resolved to my satisfaction. I would not hesitate to use Gerber in the future and I would also refer friends to Gerber without any reservation. Additionally USAA was also excellent in handling the claim. My gratitude goes out to both entities.

Ray H

NC - 111 Commons Dr, Mooresville - 5/14/13

Very pleased with the overall experience - office staff friendly; status updates communicated to us frequently; process seemed thorough; and so far the vehicle repairs seem great. Thank you.

Mitchell E

NC - 1429 Mechanical Blvd, Garner - 5/14/13

Gerber was amazing! They were fast, kind, and did a wonderful job!

Meredith H

NC - 801 N Main St, Holly Springs - 5/14/13

There is no way I could be more satisfied with this minor repair. I will HIGHLY RECOMMEND you to anyone. Many thanks for all the unexpected help you gave.

The Rev'd Ralph E F

NC - 13516 Old Statesville Rd, Huntersville - 5/13/13

I just wanted to thank you personally Vanessa for working with me and for keeping me informed throughout the whole process. Gerber Collision was so helpful with answering all of my question and making me feel like I was VIP with their service. My car came back 100% better than I could have imagined and they even brought my rental car back which took a lot of stress off of me. So thank you for your service and I will refer anyone and everyone to your company for making my unfounate accident and very painless process.

Cassie B

NC - 3506 Bragg Blvd, Fayetteville - 5/13/13

I could not be happier with the quality of work and customer service that I received over the last 2 weeks from Gerber Collision and Glass. My car was hit in a parking lot on Fort Bragg, resulting in roughly $3000 dollars worth of damage to the trunk panel and rear of the car. During the repair process I was updated every 2-3 days on the progress of the car either by text or phone call, the damage was repaired ahead of schedule, and quite honestly the car looks better now than it did prior to the accident. I jokingly asked a few of my co-workers if they would hit the front end of my car with theirs just so I could take it into Gerber again. I will recommend this Gerber location to all of my family and friends in the future for collision and repair needs.

Benjamin A

NC - 1140 US Hwy 70 SE, Hickory - 5/11/13

This is Lisa Stanley. Just wanted to say Thank You!. I picked up my Explorer Friday morning and she looks great. I must admit that I was a little nervous driving her the first time but I guess that's to be expected. The staff at Gerber did a good job and the lady that helped me when I got there was very nice and explained everything to me. She even took care of getting the rental back to Enterprise for me. Again, Thank You! for all of your help.

Lisa S

NC - 111 Commons Dr, Mooresville - 5/10/13

First Class customer service by everyone.Elizabeth was excellent.

Alan F

NC - 111 Commons Dr, Mooresville - 5/9/13

Great service. So please with repairs and condition of car when it was returned. I felt well informed and well taken care of. Will definitely recommend to others. Thank you!

Emily G

NC - 111 Commons Dr, Mooresville - 5/9/13

Gerber provided very quick and reliable service. The staff was very helpful and friendly!

Courtney B