North Carolina Feedback

NC - 1426 S Miami Blvd, Durham - 9/12/13

The service representative Claude Davis was very professional and polite. He took the time to explain to me the process from beginning to end. My SUV was repaired in a day and a half. I am very pleased with the service and repair.

Michelle T

NC - 2821 Capital Blvd, Raleigh - 9/12/13

I have received good and prompt service from this location.

Toan V

NC - 11537 Clayton Blvd, Clayton - 9/12/13

Thank you so much for an awesome repair to my car. I cannot even tell it was wrecked. Bobby handled everything and made it such an easy process. I will recommend to everyone.

Heather H

NC - 11537 Clayton Blvd, Clayton - 9/11/13

Amanda was very helpful and thoughtful! I was very impressed! Will refer to everyone.

Imogene W

NC - 11537 Clayton Blvd, Clayton - 9/11/13

Thank you so much for a quick high quality repair.

Latina m

NC - 1426 S Miami Blvd, Durham - 9/8/13

I'm going to be brief and to the point. The service(s) rendered was on target and appreciated. Inclusive of customer service and the repairs to my vehicle was completed in a timely and efficient manner. Thank you

sheila y

NC - 1140 US Hwy 70 SE, Hickory - 9/7/13

They did an excellent job repairing my back fender. They honored their estimate, did the work promptly, and cleaned the car inside and out. The work was so good you couldn't tell where the bump-up had been. We would happily recommend them to anyone who needs help.

Carole & Bill K

NC - 1429 Mechanical Blvd, Garner - 9/7/13

I am so pleased with the service that I received at Gerber in Garner. The team is professional, the office staff is courteous, welcoming, and helpful, and the work that they completed on my car is impeccable. Thank you very much.

Wetonah P

NC - 11537 Clayton Blvd, Clayton - 9/6/13

Awesome job. We are thoroughly pleased. Will recommend to any who needs car repairs.

Barbara W

NC - 8125 Market St, Wilmington - 9/5/13

just wanted to make sure someone in the company knows about what an AMAZING JOB IN CUSTOMER SERVICE, Ms. Michelle Johnson (Wilmington location) has provided to my family. After a quite frustrating and terrible experience in early August regarding our car repair, we had written off Gerber completely. The company was recommended by USAA (our insurance company) so we thought we would have a great experience. Unfortunately, I brought my car in not knowing all the parts that had been ordered after my estimate was done (which was more than a week before this) were not there. My car was driveable so there was no need for me to bring my car in there if all the parts were not there. I had to call the day I was suppose to pick up my car (no one called me) and was told the parts were not there, but would be in later that day. Then I called the next ... day, that I was told it would be finished, and was told the part came but was broken. After all was said and done, we had to call and have the USAA rep go to the facility to determine whether this company should remain a recommended facility. That got people moving over there, I guess, and our car was eventually finished. I was paying though for a rental car out of pocket and had to tack on two extra days because of the parts issue. I was not happy. When I eventually got to speak with the original customer service rep, she told me she would pay Enterprise directly for my rental car for those two days. When I got my credit card statement and called Enterprise they explained that there was no payment by Gerber and no notation of any call/discussion with Gerber. I was very angry. But Michelle graciously helped me right away when I called (Michelle had not been there at the facility earlier in the month when my car was there). She called me when she said she would, she quickly processed my refund no questions asked, and she even called to follow up with me that I received my reimbursement and was satisfied with the service she provided. SHE IS AWESOME! She restored my faith in the company and we may just consider Gerber again in the future if we have any future needs. Please make sure Michelle receives the recognition she deserves! She is truly what customer service is all about, in a business where folks are already frustrated and upset (having been in a car accident!) Thank you again Michelle!!! Sincerely, Keri Rutland read more

Keri R

NC - 3506 Bragg Blvd, Fayetteville - 9/5/13

I was great that Gerber/USAA kept me informed concerning the status of my vehicle through text messages. Gerber did a Great job on my vehicle. Last year they removed the dents on my vehicle and this year they replace my bumper! Great Work Guys!

Allegra S

NC - 2821 Capital Blvd, Raleigh - 9/4/13

I was extremely impressed with Gerber Collision. Everyone was knowledgeable and friendly and they completed my repairs on time. I loved getting text messages with updates all throughout the process. My insurance company recommended Gerber - and now I know why. They were great!

Marjorie J

NC - 11537 Clayton Blvd, Clayton - 9/3/13

I was very please will the work they did on my car. Customer service was outstanding. If I every have to have any more repair I will use Gerber Collision. Thank you for the outstanding job

Patricia H

NC - 6013 Victory Lane, Concord - 9/3/13

Gerber and its team of associates provided excellent service to my wife and me with respect to the repair of our Honda Odyssey. From start to finish, we received prompt, efficient and highest-quality service. We were extremely impressed by and pleased with the service we received! Well done Kevin and Team!!

James Rene T

NC - 6013 Victory Lane, Concord - 9/3/13

Very friendly staff. Very helpful with all of my questions. Quality out fit.

Alan P