North Carolina Feedback

NC - 3506 Bragg Blvd, Fayetteville - 8/29/13

Jennifer Ward provided Great, Courteous, and Informative Service! She was thourough and totally AWESOME!!!!!!

James I

NC - 3410 Durham-Chapel Hill Blvd, Durham - 8/29/13

I have no negative complaints rearding my experience and the service/services provided. I inspected my vehicle prior to entering the office and I was over whelmed. The materials, workmanship, and above all, didn't recognize my vehicle because when they picked it up, it was dirty, dirty, dirty. When I went to pick it up, besides the repairs, it was Clean! Not simply because of cleaning my vehicle after repairs, but, the customer courtesy (starting from the time that my vehicle was delivered to you - called by service mgr to provide me with status/update; friendly customer care/receptionist, professionalism, etc.). Job Well Done! (10+)

Robert H

NC - 2821 Capital Blvd, Raleigh - 8/29/13

Good service. Quick estimate and repair. Professional job.

Sharon B

NC - 11537 Clayton Blvd, Clayton - 8/28/13

"Having excellent work done by Gerber Collision in Clayton NC in the past - (deer hit my car) Amanda Norris guided me to your glass company - consequently :- posted on face book yesterday - Joanie Vaccaro Rees New windshield installed today after getting "stoned" on 440 belt line...thanks Mike Petilli, Erie Insurance, and Gerber Collision and Glass!! Great job...excellent service."

Joanie R

NC - 212 Old Salem Rd, Morganton - 8/28/13

Outstanding customer service and quality work. My van was detailed inside and out, before being returned to me. Very nice touch!!! The work was completed within the specified timeframe provided and the overall experience was great!!! Highly wreck-ommend to anyone.

Shannon H

NC - 2821 Capital Blvd, Raleigh - 8/28/13

Very good customer service . Fast repairing

Donesheia S

NC - 2821 Capital Blvd, Raleigh - 8/27/13

Gerber was wonderful to work with. I really appreciated Darryl and Brittany and their professionalism with the service and my questions. The job was done quickly and done well. I'd recommend them to my friends/family in the future.

Brooke J

NC - 1429 Mechanical Blvd, Garner - 8/27/13

I had a wonderful experience with Gerber Collision! I just picked up my car and the bumper was repaired well beyond my expectations. They even went the extra mile and cleaned and vacuumed my car! WOW! ALL of the staff was incredibly friendly and personable. Fingers crossed that I never have another minor incident, but if I do I will definitely return to Gerber!

Jennifer P

NC - 1426 S Miami Blvd, Durham - 8/25/13

I was very happy with Gerber and would recommend their services to anyone who needs them.

Raymond T

NC - 712 Sunshine Way, Greensboro - 8/24/13

Great and fast service. Michael Gaskin was great.

brandi h

NC - 1426 S Miami Blvd, Durham - 8/23/13

Excellent service. Very happy with the repair and the professional manner.

Katie M

NC - 2821 Capital Blvd, Raleigh - 8/23/13

I was pleased with the courteous and thorough treatment ... My car is as good as new

Rita G

NC - 562 US Hwy 70 W, Havelock - 8/22/13

From the time I was first contacted by Gerber by phone, to the time I picked up my finished vehicle, the A++ customer service, friendly personalities and great attitudes of the staff were above and beyond my expectations. This is not common in any modern business, especially a nationwide business that has seen success. The usual trend is to slack off in customer service once the profits have been made, but not Gerber - I was treated with absolute and utmost respect, given tons of details about the vehicle restoration process and made to feel comfortable during the days when I didn't see my vehicle - they even called to give me an update of what was going on. Even as I sat in the waiting area on the first day I came in, I heard the employee Angela on the phone ordering the parts immediately over the phone. I could go on and on about how ... spectacular the customer service was at this location, by ALL employees, not just one. I especially noticed how they spoke to each other - it takes humility, and professionalism to speak to one another with respect as they did. Angela even offered to tape my busted tail light cover back on so that I wouldn't have any trouble with not having a tail light in the week before my vehicle was scheduled to be repaired. I had my bumper, tail light, and trunk lid replaced. My car looks just like it did when I bought it, and much cleaner than when I brought it in. A lot of businesses could WOW their customers like this if they would only adopt the customer service practices that this Gerber location obviously has. They went above and beyond my expectations, in all facets of their practice. It was actually kind of hard to say goodbye. These are the kind of people you would want in your personal life as friends, because you can trust them. Thank you Gerber! I hope this business continues to offer this type of service for years to come. read more

Heather W

NC - 111 Commons Dr, Mooresville - 8/22/13

They were very helpful, friendly and made what was a bad time much more easy to deal with.

Mary Ann D

NC - 1426 S Miami Blvd, Durham - 8/22/13

Overall a good job. Whoever was last in the car left dirt on the door frame and inside next to the door handle

James B