North Carolina Feedback

NC - 5130 Raeford Rd, Fayetteville - 6/28/14

I AM VERY PLEASED WITH THE WORK I HAD DONE ON MY CAR IT LOOKS BETTER THAN NEW. I WOULD RECOMMEND YOUR COMPANY TO ALL OF MY FRIENDS. DEFINITELY FIVE STAR SERVICE. THANK YOU FOR EVER THING. - NANCY

Nancy R

NC - 8813 Ice Dr, Raleigh - 6/28/14

I have been going to this location for many years -- when it was called CBWD's, then Tru-to- Form, and finally Gerber Collision. Their work is impeccable, and according to my adult son, they have the cleanest paint shop, and he had visited many other shops. This week I had an issue with my Honda after going over an unmarked "hump" in the road and discovered that something had come loose and was dragging on the ground as I drove. My first thought was Gerber since they had done some under the hood work for me previously. I didn't know what to expect when I arrived there since I didn't have an appointment. My car was assessed quickly and it seems that I lost some clips that held up the undercarriage. They quickly took my car into their shop, replaced the clips, and there was NO CHARGE -- not even accepting a tip!!! They are ... first-rate with me, and I always recommend their service. read more

Diane C

NC - 712 Sunshine Way, Greensboro - 6/27/14

I would like to take a moment and comment on the wonderful and friendly service I have received at Gerber Collision & Glass located in Greensboro, North Carolina. I first had contact with the employees at this location after having been involved in a vehicle accident back in October of last year. What impressed me the most is how an employee identified as Michael G. actually seemed to be more concerned about my well-being then he was about how much money they were going to make. The way Michael and Leslie Jones handled my claim throughout the process was almost unheard of when it comes to customer service. It has been a long time since I have received customer service at this level. There are so called five star restaurants and hotels that could learn from these employees. I recently returned in June for a problem with a different ... vehicle in which I had the pleasure of not only once again dealing with Michael and Leslie, but I had the opportunity to meet with Craig Smith (Manager). Mr. Smith went above and beyond what I would ever expect from a manager at a location even as far as getting hands on. I can only say that you have an excellent staff at this location. The customer service that I received from these employees is natural and not something that can be taught. I can only comment on these three as they are the only employees that I had any contact with and can insure you that Gerber Collision with me a location that I recommend to anyone I know that is in need of their services. Thank you again for a pleasurable experience. read more

Brett B

NC - 1426 S Miami Blvd, Durham - 6/27/14

Great job all the way around. Great communication.

Richard O

NC - 111 Commons Dr, Mooresville - 6/26/14

Fast and Courteous Service....Went above and beyond on my repair. They seemed to care about my car as much as I do. We even discussed future repair costs on paint issues I have with the rest of my car. I will be back. Thank You Amelia and Sabas... *****

Dale H

NC - 801 N Main St, Holly Springs - 6/26/14

Great service and wonderful employees

Ian A

NC - 2821 Capital Blvd, Raleigh - 6/26/14

As usual, excellent service and repairs...very pleasant and helpful folks all around...throughout whole transaction...give everyone the day off with pay!~

Edward S

NC - 2821 Capital Blvd, Raleigh - 6/25/14

Brett and Brittany provided outstanding service, even though the damage was a minor problem. I will recomend them to my friends and family if they have the misfortune of having repair work . The work was done very professionally in a short period of time.

Charles S

NC - 3410 Durham-Chapel Hill Blvd, Durham - 6/25/14

Helped fix my bumper front bumper that had popped out of place free of charge. Great service, friendly employees.

Julian

NC - 801 N Main St, Holly Springs - 6/25/14

Outstanding repair and customer service by everyone at the Holly Springs, NC location. Kelley was great - he kept me up to date on all aspects of the repair and timeline. Appreciate the service.

Michael H

NC - 2821 Capital Blvd, Raleigh - 6/25/14

they were so good. The repair shop continuously sent messages to update me on what is going on which gave me the confidence I needed that they are taking good care of my car. Thank you so much for everything and I will be definitely be recommending your services to others

Samira A

NC - 1426 S Miami Blvd, Durham - 6/24/14

I can not thank Ric enough for the great service and PATIENCE he had with my claim!! You would think that a radio thief with a broken window would be simple enough. I was given the choice to run around to all of the vendors - dealership auto glass, autoshop( for AC) - or let Gerber handle it. Boy did I choose wisely! I decided to let Gerber handle the whole thing as well as interact with the insurance company. Unfortunately, will all of the hiccups the truck took 3 weeks to get completed but not because of Gerber and who knows how long and how many hours I would have spent dealing with them if I didn't use Gerber. The dealer took forever to say they had the part and then waiting until the day we were to pick it up to say they had the wrong one!! I can go on and on but Ric took care of it all. He informed me of what was going on every step ... of the way. As the weeks went on and the issues with the truck, and the dealer particularly, continued I was EXTREMELY pleased that I choose Ric to handle it. He abstracted me from the noise! Ric was pleasant to talk to, took good care of my truck and made sure that I got her back completed! He even programed my radio to rock stations knowing that my Pink Floyd CD was stolen with the radio! I would definitely recommend Gerber to anyone who will listen as well as direct them straight to Ric. Thank you again! read more

Elizabeth W

NC - 8813 Ice Dr, Raleigh - 6/24/14

The staff at my Gerber location were fantastic. They really listened to my scheduling needs and worked with me to meet all my goals. The car looks like new and was delivered to me exactly when I needed it. As a bonus, they worked with a local company on my behalf to get me a rental I could afford. Great service all the way around!

Jason M

NC - 2447 Onslow Dr, Jacksonville - 6/24/14

I have been here to get work done to my Impala at least 5 times! They always do a great job, and go above and beyond to make sure I am satisfied! I would easily recommend them without thinking twice about it!

Terrell S

NC - 111 Commons Dr, Mooresville - 6/24/14

This shop is staffed with professionals at every level. My visit started with input from the estimator, manager, body technician and painter to make sure that the work on my vehicle would meet my high standards. I was kept informed on a daily basis as the repair status changed. I was provided with photos of work in progress and I received an update regarding the spray-out cards for the base color on the work being performed so I would know what my color match was going to look like. I always knew what was going on with my vehicle and I always knew I had taken the vehicle to the right place. I never had any doubts that the results would be anything less than PERFECT and that is EXACTLY what I got. The body tech and painter are both long-time professionals and their work shows it! The office staff made me feel like family. If you are ... anywhere near Iredell county or the Lake Norman area, there is NO other choice for TOP QUALITY paint & body work at competitive prices. This is the third vehicle that I have had repair work completed on with this same organization in a span of 17 years and at least half of the same staff and management is still there. Take the word of someone who knows quality. Choose the professionals at Gerber Collision in Mooresville!!! read more

Patrick C