Maryland Feedback
MD - 5106 Branchville Rd, College Park - 10/10/13
Service was fast. Took less than one day! Communication was awesome. Cleaned and fixed the hinge on my door(which wasn't part of the original problem) as an added bonus!
MD - 9943 Washington Blvd, Laurel - 10/9/13
"Customer service is generally the deciding actor as to whether or not I will visit an establishment again. From the moment I entered Gerber Collision & Glass I received the very best of service. Having Enterprise rental car on the lot made it a win-win situation. Geico insurance, my insurance carrier has an office with Gerber, what more could you ask for, but then let me add from the staff at the front to the individual who looked after my vehicle, to your repair techs the work was outstanding and so too was the service. I would recommend to Gerger Collision to any and everyone. I hope I never have to use your service again, BUT if I need collision repairs again I will come to Gerber. Why is that so important from me, I have brothers who have been in the auto body business and have excellent careers and businesses in Virginia ... read more
MD - 1123 Old North Point Rd, Dundalk - 10/3/13
Service was excellent. No complaints and any disputes I had was taken care of by the general manager Jim Heger. I would more than recommend this place of business to any and all of my friends and family. Thanks so much for the excellent service. I felt i made a new friend. Ashley Reavis
MD - 9943 Washington Blvd, Laurel - 10/2/13
It is such a privilege to have our van brought and fix to Gerber Collision & Glass in Laurel, MD. Me and my wife we're so amazed the outcome of the repair. We are so happy for the result and the entire process of the job. Seriously, we cannot even recognized were the damaged is, our car is looki'n great. Just like, we just bought a new car. I will highly recommend the Gerber Collision & Glass to my entire family & friends. Mr. Andrew Braithwaite & his crew did a very good job & showed us their professionalism. We appreciates most the entire process of our visit. Lastly, First Impression will lasts forever. Keep up the good work Guys! Thank You So Much.! Daniel & Fabiana from Jessup, MD.
MD - 9943 Washington Blvd, Laurel - 9/28/13
Great professional and friendly service. They are my go-to collision repair shop.
MD - 19560 Frederick Rd, Germantown - 9/28/13
Gerber was recommended by both AAA and my insurance agent. Germantown Gerber - everything and everyone was very professional, and friendly. Project was excellent. Thank you.
MD - 8211 Snouffer School Rd, Gaithersburg - 9/27/13
After a huge tree branch hit my car during a storm my insurance recommended various providers and I chose to take my Camry to Gerber C&G - throughout the process I was kept informed of the progress with emails, calls and pictures online that even my friends in Israel could see. I picked up my car this morning and was pleasantly surprised with the quality of the work. Their customer service was excellent and I will definitely recommend Gerber to my friends and acquaintances.
MD - 7706 Race Rd, Jessup - 9/25/13
From start to efficient, the process was very efficient. My car was returned to me within the original time window and I was impressed with the politeness of all the employees.
MD - 7706 Race Rd, Jessup - 9/21/13
I highly recommend Gerber to everyone. They took care of my car very well. Kept me updated on the progress and did the work on time. No delay. Great people!
MD - 7706 Race Rd, Jessup - 9/20/13
Great work, really happy with the repairs and the friendliness of the staff.
MD - 8211 Snouffer School Rd, Gaithersburg - 9/13/13
Just picked up our car from Gerber Collison. The car looks brand new. They did a great job on two relatively minor repairs. The service was wonderful and professional from start to finish. Gayle in the front office kept me up to date on the repairs and called when the repair was completed. Gayle and Ric also went out of their way to open up a few minutes early to facilitate the dropping off of my car. I will definitely use Gerber again for car repairs and will recommend them to my friends & neighbors.
MD - 9943 Washington Blvd, Laurel - 9/11/13
They were quick in the repair and my car looks great! Thanks Al & the team!
MD - 9943 Washington Blvd, Laurel - 9/8/13
I have used Gerber in the past, and appreciated the work performed. This time I had a wheel repaired that had been scraped on a curb, and it was repaired to like-new condition. Very well done. Thanks.
MD - 7706 Race Rd, Jessup - 9/5/13
Thanks for following up! Everything has been great so far with the repairs. It looks and sounds perfect! :) I can't thank you enough for taking such good care of it. I'd definitely give you a 10 for the work and for your customer service. I really appreciated all the updates about where it was in the process and when it would be ready -- it made things a lot less stressful.
MD - 7706 Race Rd, Jessup - 9/5/13
In my long history and lifetime of drivingin, I never experienced the professionalism and customer service as I did at the Gerber location in Jessup, MD. From the moment the repairmen viewed the damage to my car until my car was returned following repairs, the experience was simply the best. After turning in my car, each day I was given a phone call from a representative providing me updates on my car's repairs and was given assurance that my car would meet their deadline for repair. This was something totally unexpected as last November while living in El Paso, Texas, I had some repair work following an accident and the repair shop I was referred for service was unprofessional. I had to call to get my appraisal and the customer rep was confused on who even looked at my care. So I will publicly praise your shop and would highly recommend ... read more
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