Maryland Feedback
MD - 9943 Washington Blvd, Laurel - 5/14/14
Fast, friendly, efficient. It was a great experience all around.
MD - 8528 Baltimore National Pike, Ellicott City - 5/14/14
After suffering one of the worst experiences of my life, having a deer jump in front of my brand new, 12-day old, 70mph-cruising 2014 convertible Camaro, I enjoyed one of the nicest experiences of my life with Gerber. Matt E. was masterful from the moment he first called me. He set my mind at ease and he delivered everything he said he would. The team that put my car back together perfectly I consider godlike; the car looked as if the accident never happened. Plus, all along Matt kept in touch giving me updates. He made me feel very important and he and the whole staff truly helped me through the crisis. I literally bowed on bended knee to Gerber after seeing the car all fixed. I plan to reward all involved. I can't state firmly enough how satisfied, overwhelmingly pleased, I am with Gerber and Matt's handling of my car. I'd like to think ... read more
MD - 9943 Washington Blvd, Laurel - 5/14/14
Vehicle was ready a full 2 days before estimated completion! Repair is flawless!
MD - 9943 Washington Blvd, Laurel - 5/13/14
I just wanted to say that you kept me informed on my vehicle many times an that made me very happy. I just wanted to tell you I am. I can't tell you how much that meant to me. Thank You Very much, an a Great Job.
MD - 9943 Washington Blvd, Laurel - 5/13/14
All was great except I was told to pick up my car on Thursday. When I arrived Friday morning, the front end alignment had not been done.
MD - 8528 Baltimore National Pike, Ellicott City - 5/12/14
Great job. Starting with the nice way I was treated by the estimator Matt to the girl at the counter and the fine and quick job done on the repairs. I would highly recommend Gerber.
MD - 8528 Baltimore National Pike, Ellicott City - 5/8/14
Great team work. Great communication. Early completion. I would recommend them again.
MD - 9943 Washington Blvd, Laurel - 5/6/14
Great Service Thanks
MD - 9943 Washington Blvd, Laurel - 5/4/14
Quick service, van looks great, thanks for making everything as easy as possible.
MD - 3420 Ellicott Center Dr, Ellicott City - 5/3/14
Tai at the front desk was absolutely amazing to work with. Not only is she very lovely in appearance, she is incredibly polite, respectful, informative, enjoyable to talk with and does a superb job of keeping people informed about the status of their vehicle. She is a MAJOR asset to your Company. In times like these, I don't often encounter such friendly and professional treatment when having services provided. Bruce was also very nice and very professional and informative so that I understood what would be done, when, etc. He was good in getting back to me about vehicle status. Two great people at a great Company! Give them each a pay raise!
MD - 9943 Washington Blvd, Laurel - 5/2/14
Al B. and Cindy V. provided outstanding customer services. They went above and beyond to ensure I was pleased. They also made sure I understood all of the work that had been done on the vehicle. In addition, the car was clean when it was delivered to me. Finally, the representatives called frequently to keep me updated on the progress of the services on the vehicle. I highly recommended Gerber Collision & Glass - Laurel to others and I am a customer for life.
MD - 9943 Washington Blvd, Laurel - 5/2/14
The service was great they kept in contact with me throughout the whole process and even finished before their estimated timeline!
MD - 9943 Washington Blvd, Laurel - 5/2/14
Service was great, customer service was also good.
MD - 9943 Washington Blvd, Laurel - 5/1/14
I wish to inform you of the professional competent, courteous service received by your team at the Washington Blvd location in Laurel Maryland. Kimberly realized the importance of my receiving our wheelchair accessible van as soon as possible and made it happen. The van was returned with the repairs beautifully done and Al and team cleaned the van inside and out....frankly I almost did not recognize it. My husband and I are so pleased that we have paid out of pocket to have the bumper repaired. My neighbors in the Russett Development are in awe of the fine job and promise to use your services. Thank you again for the courteous and professional service. This commentary includes the young lady and gentleman at the front desk as well.
MD - 8528 Baltimore National Pike, Ellicott City - 5/1/14
I was referred to Gerber by Norris Nissan. I was a little skeptical since the body shop was new and didn't really seem like a part of the dealership. However, the estimate was very close to what the insurance company came up with. Jill was especially helpful after she noticed i have been waiting for Enterprise rent a car to pick me up for over an hour. My truck was done on time and delivered as promised and clean. Jill called a couple days later to see if everything was good and if i was satisfied. Nice Job!
Sell Your Body Shop
Sell your repair facility to North America's leader in collision repair.
Connect with our acquisition team to get started.
Lifetime Guarantee
We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee.
