Maryland Feedback

MD - 3420 Ellicott Center Dr, Ellicott City - 8/5/14

My door looks great. It was ready when promised, and no one said anything when I was late dropping it off. Kristina was wonderful for keeping me informed. Thank you so much for cleaning my windows; they haven't looked that nice in years.

Carol A

MD - 9943 Washington Blvd, Laurel - 8/1/14

It was great job done,,,they just need to be a bit more organized

Aarath S

MD - 19560 Frederick Rd, Germantown - 8/1/14

Excellent customer care and body work.

Dan M

MD - 19560 Frederick Rd, Germantown - 7/31/14

The staff at the Germantown location were great!!! The ladies that answered the phone, to lead service guy to the guys who worked on my car were helpful and were beyond to make sure my truck was great and worked well. I will send everyone I know to this location!!!!

Mel G

MD - 19560 Frederick Rd, Germantown - 7/28/14

Staff was very professional and kept me informed as to the status of my car repairs were done correctly and they were able to deliver the car a day early

David P

MD - 8211 Snouffer School Rd, Gaithersburg - 7/23/14

Extremely professional staff. The work was completed a lot faster than the estimated time. The level of communication with the customer via daily texts and/or calls is unrivaled. You feel like you are part of the team completing the work. I would absolutely recommend anyone to have their work completed at the Gaithersburg location. The level of service and professionalism at this facility is the best I've ever experienced . . . thank you very much Gerber.

Scott K

MD - 3420 Ellicott Center Dr, Ellicott City - 7/23/14

Kristina C provided great service at the front desk and handled all my questions. Bruce G was great for customer relations, representing the shop. He provided great communication about the status of my repair and coordination with the insurance company.

Paul M

MD - 7706 Race Rd, Jessup - 7/21/14

My 2003 Nissan Murano looked brand new after the body repair was completed. I was impressed with the professionalism of the staff, and I will recommend the company to my friends and family. Keep up the good job.

Olusola A

MD - 3420 Ellicott Center Dr, Ellicott City - 7/21/14

I brought my car in after NTB had dropped it from their rack while trying to perform tire maintenance. The front driver fender, rocker moulding, and wheel-well were pretty mangled. I worked with Kristina C. on getting the vehicle into the shop, thankfully the same day I called. Kristina recognized that I am pretty OCD about my Acura TL and made sure to convey to the body shop that speed of repair turnaround was going to take a "back seat" to top level quality. Also, this girl went out of her work day to drive me in her own vehicle to my place of work because I needed a ride. Much appreciated. She, as well as the body shop rep (Bruce) kept me informed with their progress, were clear in explaining the work required, and delivered a quality repair. I can't thank the whole group enough for getting my car up and running again. Looks ... great. Hopefully, the newly assembled parts will cooperate and not need any return visits. However, I am confident that Gerber will stand by their work. My car was returned to me washed and detailed inside and out. I appreciate the effort by the entire team in taking good care of my Acura. They have earned a repeat customer should I ever need this type of service again. read more

Anthony

MD - 9943 Washington Blvd, Laurel - 7/17/14

Thank you so much for a job well done. The car looks great.

Karl M

MD - 3420 Ellicott Center Dr, Ellicott City - 7/17/14

We have previously received auto body service from Gerber @ Ellicott City and we extremely satisfied. For this recent repair, completed July 11, 2014, from the first contact with Customer Service Representative Ms. Tai D. until I picked up our auto after completion of repairs, everyone with whom we spoke were extremely helpful, responsive, and courteous. The technician, whose name I do not recall, called after looking over the vehicle to advise he found some other dents and scratches and asked if we wanted to also have them repaired. He quoted a price, and the final bill was exact to the penny as to the quoted price. An attribute not normal in the auto repair business, in my opinion. We have and will continue to refer friends and family to Gerber Collision & Glass. While we hope to not need their services in the future, we are ... realistic to presume damage will sometimes occur, and we will most definitely use Gerber's services for auto body and glass repairs. read more

Mel S

MD - 19560 Frederick Rd, Germantown - 7/16/14

Harry was absolutely awesome!!!!!

Jill M

MD - 9943 Washington Blvd, Laurel - 7/16/14

I was so impressed with the friendliness, professionalism and extras that the employees provided to me. My car was washed, vacuumed and tires blackened while I was there for a minor repair. It totally made my day. This is my second visit and I was even more impressed than the first time, and I thought the company was awesome that time. You have a friend for life!

June A

MD - 3420 Ellicott Center Dr, Ellicott City - 7/14/14

Gerber does an excellent job and has strong customer service. I highly recommend this company.

Carol W

MD - 1123 Old North Point Rd, Dundalk - 7/13/14

Excellent job the car looks brand new again . the color was matched and the new parts all line up. thank you very much

Clarissa W