Maryland Feedback

MD - 19560 Frederick Rd, Germantown - 8/29/14

GM Mr. Harry J. and his team did give our car an excellent service which we have not received from any other repair companies before. Harry took our request seriously and made sure the service is done at our 100% satisfaction. Our car was delivered earlier than expected. The car looks so shining and so clean after painting and repair. Harry and his team made sure we understood every aspects that were repaired or replaced. The price is reasonable and the quality is great. My husband and I decided to marketing Harry's shop to our friends and we definately will come back if our car is broken, We went to Kenwood repair shop before which is cross Harry's shop. We have a clear comparison with different services. It is not easy to find a repair place as Harry's shop in this area. We wish we had come here much earlier.

jing c

MD - 8211 Snouffer School Rd, Gaithersburg - 8/28/14

We were very pleased with the level of service we received from Gerber. From start to finish, I cannot imagine a smoother repair experience. They seemed truly focused on customer service and providing the customer the easiest and most satisfying experience. They completed the repairs within the expected time frame. The repairs were will done and the car was returned to us in pristine condition. In addition, they kept us informed through the entire repair process. We would highly recommend Gerber Collision to our friends and family.

H G

MD - 1123 Old North Point Rd, Dundalk - 8/25/14

Working with Gerber collision was a true pleasure. You're very professional and personable staff kept me updated daily on the status of my car. This is the best service I've had in my 55 years of driving.

James W

MD - 1123 Old North Point Rd, Dundalk - 8/25/14

The estimate was for 4 days of work, but you managed to fix everything and had my car ready for pick up in 24 hours. A fantastic crew and top notch customer service. Thank you so much for making this process such a great experience. Definately recommending you to my friends and sending an additional comment to USAA for you great work!!

Max L

MD - 19560 Frederick Rd, Germantown - 8/22/14

The experience from the beginning to the end was painless and fabulous. All of the workers were courteous, very nice people. I will be back for sure! I recommend this company for anyone in need of a car repair.

Natalie J

MD - 19560 Frederick Rd, Germantown - 8/21/14

Great staff, great customer service, great work, very pleased with the repair done to my car. Happy with the service I received from my initial call to delivery of my vehicle. Thank you so much for such great service, it's been a breathe of fresh air to see a company go out of it's way to do what has always worked in business and that is great service.

Jose V

MD - 8211 Snouffer School Rd, Gaithersburg - 8/19/14

The Gaithersburg, MD location has the best customer service I have ever experienced. Being in the hospitality industry, my expectation level is fairly high. Unfortunately, I've had the pleasant opportunity of visiting with them on three separate occasions all within the past year so I have had the opportunity to come in contact with the entire staff and I must say they ALL have one thing in common, which is to exhibit outstanding customer service while exceeding your expectations. They realize that "customer communication" is a very important key to outstanding service, in conjunction with performing an outstanding repair. Gretchen, Joanne and everyone in that office are definitely "top notch" and go above and beyond to make every customer not only satisfied, but feel special and valued during a stressful time of car ... repair. They make an excellent team! Continue the GREAT work!! Well done! read more

Karen K

MD - 19560 Frederick Rd, Germantown - 8/17/14

Great customer service. Repairs done quickly and the work was well done.

Katherine H

MD - 19560 Frederick Rd, Germantown - 8/16/14

Very friendly staff. Definitely the best after accident car repairing experience I have had. Special thanks to Mrs. M. and Mr. A. :-) for answering every question I had.

Willfrank T

MD - 8528 Baltimore National Pike, Ellicott City - 8/11/14

Staff was very pleasant and professional. Work was completed in less than the estimated time. The quality of the work done was very acceptable.

Steve H

MD - 1047 Maryland Rt 3 N, Gambrills - 8/9/14

My insurance company suggested this place, I got fender bender for my car and my car is serviced as new car. They took care of minor details as well. I'm very much pleased for the service provided.

Vamsi Krishna R

MD - 19560 Frederick Rd, Germantown - 8/8/14

Very professional and excellent repair quality

Shane S

MD - 19560 Frederick Rd, Germantown - 8/8/14

Great service, love the online feedback. Customer service team is just remarkable. I totally trust and will refer my family, friends and neighbors.

Moises P

MD - 19560 Frederick Rd, Germantown - 8/6/14

With four teenagers...we have had the privilege of bringing multiple foreign cars, to Gerber Collision in Germantown. Every time we are amazed at the customer service; keeping in touch with progress emails and pictures, and the customer service team is just as remarkable. The quality of workmanship is well above what we had experienced in the past at dealerships. Harry Jardin knows the business backwards and forwards. We totally trust and have referred multiple friends and neighbors here, and they have all been very impressed too!

Holly T

MD - 19560 Frederick Rd, Germantown - 8/5/14

Great service, loved the online feedback. I was able to keep tabs of the status of my car via email,text, and phone. Very thorough. My car was done 3 days earlier than the estimated time, very impressed! Thanks for your great service, my car looks better than before!

Kathleen A