Maryland Feedback
MD - 9943 Washington Blvd, Laurel - 9/3/15
My estimator was Pouya A. and he had great customer service. The entire staff was wonderful and courteous. They kept me informed and updated by phone calls and text messages about my car. the did a wonderful job with the repairs, it looks like nothing happened at all!
MD - 9943 Washington Blvd, Laurel - 9/2/15
The damage to my vehicle was fixed very quickly and the customer service at this location was excellent.
MD - 9943 Washington Blvd, Laurel - 8/31/15
Outstanding Service Car Look Like The Same Way That I Paid For It. Really Impressed with the Customer Service From Pouya was very knowledgeable and nice explain to me everything that was going to be worked on. And what to look for if there's any problems. Great Customer Service with a Smile. Would Recommend anyone to go there for service work to be done.
MD - 8211 Snouffer School Rd, Gaithersburg - 8/30/15
This past Summer we were on vacation in the DC area (from our overseas deployment in Japan) We were hit and run in a parking lot during dinner one night and had to have the car repaired on a tight timeline. The impeccable service and customer care that we received from Gayle, Princess and Gretchen was amazing. They really went above and beyond to get us in for an estimate and get the repairs scheduled right away. Fantastic job. We are really impressed and so grateful!
MD - 7706 Race Rd, Jessup - 8/25/15
John L. was great in helping me get everything done for my car.
MD - 1047 Maryland Rt 3 N, Gambrills - 8/21/15
Received excellent service from Miss Patty and Emerson T. Took car in on 8/18/2015 and got back 08/21/2015. They gave up update calls to let me know the progress. I could not tell the car had been hit. Thank you Patty and Emerson and please let your technicians know "job well done".
MD - 7706 Race Rd, Jessup - 8/21/15
What a great company! My car was repaired beautifully! I was kept informed during each step of the process. Ashley in the office was fantastic and John Lasher explained everything to me so that I was able to understand. I will highly recommend you to all of my friends and I will let USAA know that you are TOP NOTCH! Thank you again!
MD - 7706 Race Rd, Jessup - 8/20/15
Amazing service, speed, everything. I was informed of every step and the automated texts were funny. I have no auto body experience before but now I know what to recommend!
MD - 7706 Race Rd, Jessup - 8/18/15
Alex and the rest of the team were great. My truck was fixed extremely fast and the work was quality. Thanks
MD - 9943 Washington Blvd, Laurel - 8/18/15
I had my 2011 Mercedes s550 4matic , serviced at Gerber Collision & Glass. The craftsmanship and level of work was exceptional. Management ordered OEM replacement part from Germany. My Estimator Pouya, provided updates of my service ,the level of quality exceeded my expectations. Great Job!
MD - 9943 Washington Blvd, Laurel - 8/18/15
Wow! Pouya really helped me out!
MD - 7706 Race Rd, Jessup - 8/17/15
Excellent service. Very friendly and helpful.
MD - 9943 Washington Blvd, Laurel - 8/15/15
Repaired my vehicle in a timely manner. Keep me involved with how long it would take to repair my vehicle. Very nice people to talk to.
MD - 8528 Baltimore National Pike, Ellicott City - 8/14/15
Great staff. Incredibly helpful and accommodating when I needed repairs. They were able to get me in quickly and based on my difficult schedule, and they were prompt and polite with all services!
MD - 7706 Race Rd, Jessup - 8/14/15
Consummate professionals and exemplary customer service. I could not be more pleased with my experience - thank you Kim, Gary, and Team.
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