Maryland Feedback

MD - 7706 Race Rd, Jessup - 9/11/15

I have been to this location a couple of times, I must say everytime I go I feel like family. The staff is wonderful, well treated they explain everything to you from start to finish. I had the privilege of having Mr. John L. work with me, he was great. I had two claims back to back with the same car. Mr. L. kept me on point with my intial appointment. One claim turned into two claims two accidents back to back.

Brian C

MD - 19560 Frederick Rd, Germantown - 9/10/15

Everyone there was great, the ladies called me every couple of days to let me know the process of my car repairs and the gentlemen who walked my car when I first got there was great. He went over everything with me that day and told me that they would take great care of my car. My car was completed in about 13 days and it looks great. I would recommend your company to my family and friends if and when the need arises. Thank you to the staff from the front to the back, everyone was extremely friendly.

Nanette R

MD - 9943 Washington Blvd, Laurel - 9/10/15

Customer service was excellent from start to finish. I truly appreciate the text messages updating me on the progress of my car. My care looked great, as if it was never damaged. Thank you Pouya for the wonderful customer service

Crystal

MD - 19560 Frederick Rd, Germantown - 9/9/15

Bottom Line Up Front -- I like the way this place does business!!! Professional and courteous staff, fair market value (industry standard) pricing, two sizable waiting room areas, and a very well maintained facility. I was a little apprehensive about having my car fixed here because I usually take it to the dealer but this Company took care of business and my car is restored back to its former state. Honorable mention to Larry, Courtney, and Vanessa -- I like your attitudes and appreciate your help!

kevin g

MD - 7706 Race Rd, Jessup - 9/9/15

They were fantastic....I turned my car in at 1600 and my car was ready by 1500 the next day. They were friendly and extremely helpful.

Victoria G

MD - 9943 Washington Blvd, Laurel - 9/8/15

Great job!

Chris

MD - 8211 Snouffer School Rd, Gaithersburg - 9/4/15

No one wants to go to a collision repair shop but Gerber made it feel better. Their friendliness, professionalism, and quality of work can't be matched. I was kept informed on the progress of my repair, and in fact it was ready before the date they said. Gayle Pugmire was so friendly and kind. She even gave me a hug when I left. This is the place to go.

Gail H

MD - 8211 Snouffer School Rd, Gaithersburg - 9/3/15

I had an accident that left my car very damaged, and a good friend of mine recommended me Gerber Collision and Glass. I received a superb service since the first time that I contacted Gayle, she was knowledgeable, friendly and helped me all the way until I received my car. I have to say exactly the same of Gretchen and every employee that I got in contact at Gerber, they inspected my car in the most friendly manner, helped me to understand the documents that I needed to sign, kept me informed of the status of my vehicle. In addition, the job was done to perfection, my car looked like if it never was damaged and on top of that the job was finished sooner than expected. I am so happy with the service that I will recommend Gerber Collision and Glass to everyone!

Maria L

MD - 9943 Washington Blvd, Laurel - 9/3/15

My estimator was Pouya A. and he had great customer service. The entire staff was wonderful and courteous. They kept me informed and updated by phone calls and text messages about my car. the did a wonderful job with the repairs, it looks like nothing happened at all!

Kenneth B

MD - 9943 Washington Blvd, Laurel - 9/2/15

The damage to my vehicle was fixed very quickly and the customer service at this location was excellent.

Bruce P

MD - 9943 Washington Blvd, Laurel - 8/31/15

Outstanding Service Car Look Like The Same Way That I Paid For It. Really Impressed with the Customer Service From Pouya was very knowledgeable and nice explain to me everything that was going to be worked on. And what to look for if there's any problems. Great Customer Service with a Smile. Would Recommend anyone to go there for service work to be done.

Fanchette G

MD - 8211 Snouffer School Rd, Gaithersburg - 8/30/15

This past Summer we were on vacation in the DC area (from our overseas deployment in Japan) We were hit and run in a parking lot during dinner one night and had to have the car repaired on a tight timeline. The impeccable service and customer care that we received from Gayle, Princess and Gretchen was amazing. They really went above and beyond to get us in for an estimate and get the repairs scheduled right away. Fantastic job. We are really impressed and so grateful!

Amber R

MD - 7706 Race Rd, Jessup - 8/25/15

John L. was great in helping me get everything done for my car.

Jose M

MD - 1047 Maryland Rt 3 N, Gambrills - 8/21/15

Received excellent service from Miss Patty and Emerson T. Took car in on 8/18/2015 and got back 08/21/2015. They gave up update calls to let me know the progress. I could not tell the car had been hit. Thank you Patty and Emerson and please let your technicians know "job well done".

Frank B

MD - 7706 Race Rd, Jessup - 8/21/15

What a great company! My car was repaired beautifully! I was kept informed during each step of the process. Ashley in the office was fantastic and John Lasher explained everything to me so that I was able to understand. I will highly recommend you to all of my friends and I will let USAA know that you are TOP NOTCH! Thank you again!

Marianne D